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J.P. Morgan Personal Investing (formerly Nutmeg) reviews

Nutmeg Logo
Rated Excellent • 4.67/5

J.P. Morgan Personal Investing (formerly Nutmeg) reviews

Verified business Last reviewed within 7 days
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  • UK-based contact centre
    UK-based contact centre
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 2,014 product reviews

Average score of 4.67/5
5 star
86%
4 star
12%
3 star
1%
2 star
0%
1 star
0%
Reviews for J.P. Morgan Personal Investing (formerly Nutmeg) have trended negatively over the past 90 days

J.P. Morgan Personal Investing (formerly Nutmeg) is loved for its easy-to-use app and platform that suits beginners perfectly. The customer service is generally helpful and quick to respond. Many have seen solid returns and appreciate the clear investment performance. However, some feel the fees are a bit steep compared to others. A few users found pension admin slow or had poor service experiences.

Positive themes

  • The app and platform are really easy to use and great for beginners. (40 mentions)
  • Customer service is helpful and quick to respond when needed. (20 mentions)
  • Returns and investment performance have been solid and satisfying. (22 mentions)
Summarised by AI
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About J.P. Morgan Personal Investing (formerly Nutmeg)

J.P. Morgan Personal Investing (formerly Nutmeg) was the first and is now the largest digital wealth manager in the UK with 200k clients.

J.P. Morgan Personal Investing don’t charge any set up or exit fees. You can choose between fully managed, fixed allocation, socially responsible investing, thematic investing or smart alpha portfolios.

Products include pensions, lifetime ISA, stocks and shares ISA, general investment accounts and a junior ISA.

J.P. Morgan Personal Investing (formerly Nutmeg) at a glance

Contact details

Phone
020 3598 1515
Email
[email protected]
Main address
J.P. Morgan Personal Investing, 25 Bank Street, Canary Wharf, London, E14 5JP
Social media

Reviews for J.P. Morgan Personal Investing (formerly Nutmeg)

Showing 11 of 2014 company reviews • Last reviewed within 7 days

Shocking experience trying to withdraw from a LISA a...

Lifetime ISA • 1st September 2026

Shocking experience trying to withdraw from a LISA and close my account. I'm buying my first home and my conveyancer requested the funds from my... Shocking experience trying to withdraw from a LISA and close my account. I'm buying my first home and my conveyancer requested the funds from my LISA to be released and for my account to be closed, and a closing statement to be provided in order to claim the government bonus. It has taken months for them to realise funds, only for them to keep £28 in my pot which is preventing me from closing the account and claiming the bones. My conveyancer is stunned by this company, she says she has never dealt with any company like them and they've been a nightmare, and that's from someone who deals with LISA withdrawals every single day. Avoid this company at all costs, buying a house and moving is stressful enough without this. We only have 13 days to move into our new property and as of yet, we don't have out closing statement. Customer service is also appalling, best of luck trying to speak to someone on the phone. Read more Read less

{"display":"MISS K","full_name":"MISS K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
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Consistent good returns on investment

Stocks and shares ISA • 20th August 2026

I've been with JPM (formerly Nutmeg) for 12 years now and I've been impressed with the product every year.

{"display":"Denis Craven","full_name":"Denis Craven","avatar":{"url":"\/assets\/uploads\/avatars\/users\/475643.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Simple and easy to use

    I signed up for an investment via the Chase app and it was so simple to do. Easy to follow steps and easy to see... I signed up for an investment via the Chase app and it was so simple to do. Easy to follow steps and easy to see how it is performing. A lot less complicated than sone other platforms. Read more Read less

    {"display":"Gd","full_name":"Gd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Gd 11th June 2026
  • 5.00/5

    I’ve found J.

    I’ve found J.P. Morgan Personal Investing (formerly Nutmeg) easy to use, especially for long-term investing through a Stocks and Shares ISA. The app and website... I’ve found J.P. Morgan Personal Investing (formerly Nutmeg) easy to use, especially for long-term investing through a Stocks and Shares ISA. The app and website are straightforward, and it’s simple to track performance and manage contributions. I like the professionally managed portfolios and the fact that everything is handled automatically, which makes investing less stressful for beginners or busy people. The platform offers different risk levels and diversified portfolios, so it feels suitable for long-term investing goals. Fees are transparent, although they can be higher compared to some DIY investment platforms, particularly for larger portfolios. Customer service has generally been responsive, but experiences seem mixed based on online reviews. Overall, I think it’s a good option for people who want a hands-off investing experience with a well-known financial brand behind it Read more Read less

    {"display":"Nata K","full_name":"Nata K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Never had any issues with them.

    Never had any issues with them. They are always clear and concise, fast and reliable. The info given regarding my LISA is great and through. Would recommend.

    {"display":"Sarah Q","full_name":"Sarah Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Sarah Q 23rd April 2026
  • 5.00/5

    Easy to invest in and easy to monitor via the app.

    Easy to invest in and easy to monitor via the app. Good regular insightful monthly reports on the markets and any change in weightings or strategy.

    {"display":"Adrian H","full_name":"Adrian H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Adrian H 18th April 2026
  • 5.00/5

    Easy to use and clear information given.

    Easy to use and clear information given. Customer support responds quickly

    {"display":"James W","full_name":"James W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Junior ISA
    James W 18th April 2026
  • 4.00/5

    Decent Product

    They offer a useful product with a good user platform experience,

    {"display":"Dominic B","full_name":"Dominic B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Lifetime ISA
    Dominic B 16th April 2026
  • 5.00/5

    Excellent investment portfolios with different funct...

    Excellent investment portfolios with different functions

    {"display":"Mohsin","full_name":"Mohsin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Mohsin 27th March 2026
  • 5.00/5

    Best Investment company.

    Best Investment company. Gives you the best rates and offers to help you build wealth

    {"display":"Darlington B","full_name":"Darlington B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Darlington B 24th March 2026
  • 5.00/5

    Great and reliable company, would highly recommend it

    Great and reliable company, would highly recommend it

    {"display":"Ciaran D","full_name":"Ciaran D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Ciaran D 18th March 2026

    Products from J.P. Morgan Personal Investing (formerly Nutmeg)
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