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CoverForYou: Travel Insurance reviews

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4.78
Based on 827 reviews, last reviewed 5th Sep 2025
200% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

5 star travel insurance The customer service is always spot on! The team are very friendly & helpful, great communication. Reviewed on: 5th September 2025
Emma Blanchard's avatar
Emma Blanchard

Latest lowest rating:

1

If you want insurance just to feel good then great,... If you want insurance just to feel good then great, otherwise avoid like the plague! Costs incurred for accommodation, transport and new flight due to... Read more Reviewed on: 4th September 2025
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TC
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About this product

Our CoverForYou Travel Insurance reviews can help you to find out what life as a CoverForYou customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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CoverForYou Travel Insurance reviews (827)

Efficient and Friendly

5
Raquel was efficient and friendly, explained everything well, and knew her product to be able to alter my renewal to my needs without complication. Thank you. Reviewed on: 8th September 2021
Fay's avatar
Fay

Very professional

5
Just renew my policy with CoverForYou. They handled the call very quickly and efficiently. Reviewed on: 8th September 2021
Maurice Palmer's avatar
Maurice Palmer

Renewal

5
Very easy to renew and the customer adviser was excellent. Thank you. Reviewed on: 8th September 2021
Karen Detheridge's avatar
Karen Detheridge

BRILLIANT

5
Ecellent value, everyone I spoke to was ver pleasant, helpful. What more can you ask for?. Definately use them again. Reviewed on: 6th September 2021
Neil Pilkington's avatar
Neil Pilkington

Dreadful

1
Their sales service is excellent. Once they have your money, they don't want to know. I've been trying to make a claim for over a year now and they just keep sending me round in circles asking for the same paperwork that I've already sent twice. Next stop - the regulator. Reviewed on: 13th May 2021
Jessica Wilson's avatar
Jessica Wilson

If I could give a 0 score I would

1
Dreadful. My holiday has been cancelled and Cover for You are making all sorts of excuses why they will not refund me. DO NOT TOUCH WIUTH A BARGE POLE. Reviewed on: 4th December 2020
Julie's avatar
Julie

Terrible Service - Basically Fraud

1
We booked our holiday and paid for travel insurance at the start of January. We wanted to make a claim for our holiday, as Government guidelines advise against non-essential travel, and due to the fact we have to quarantine/self-isolate in Greece for 7 days (which is the length of our holiday) and quarantine/self-isolate on the return for 14 days in the UK - this ruins our holiday and will financially effect our work when returning. CoverForYou are not interested in this and we are not covered for anything if it is considered a 'pandemic'. Terrible insurance company, not living up to the 5 star defaqto rating that they have. Will never use again. Reviewed on: 18th June 2020
Kieran Johnston's avatar
Kieran Johnston

rip off on refunds due to virus

1
this company will only refund 50% of an unused single trip policy , during this pandemic , they say they will move your policy forward , to another date , well thats impossible at the moment as we just dont know , their policy will cover nurses and all other key workers , shame on them and ceo Neil Wright Reviewed on: 14th April 2020
Russ Mckenzie's avatar
Russ Mckenzie

Good luck talking to anybody

1
Spent 40 min on hold to get transferred to the claims department and had the call immediately dropped (no hold). Twice. 2 hours gone. Used the live chat messaging service, provided ALL RELEVANT INFORMATION in the opening message. Waited 40 minutes for a response. Asked to provide the exact information already given because it wasn't read at all. Rep disappeared another 40 min. I sent another message asking if she was even there to be told the live chat service had ended 30 minutes prior. I wasted FOUR HOURS of my day trying to have ONE conversation. EDITED TO ADD: This is NOT in my policy documentation anywhere (I've even done ctrl+f searches to make sure, and read it seven times) but on the customer zone it states "Please note no cover is provided for any destination where, prior to your trip commencing, the Foreign and Commonwealth Office have advised against all (but essential) travel." This is a DELIBERATE SCAM. If there were no advisories prior to travel you WOULD BE TRAVELLING wouldn't you. You wouldn't be making a claim because you'd be travelling. The only reason (in this case, wrt coronavirus) you would be claiming is that advisories were issues BEFORE YOUR TRIP. Absolute laughing stock of a company. Cancelled for a refund. Reviewed on: 12th March 2020
Alexis 'Maverick' Cooper's avatar
Alexis 'Maverick' Cooper

Received all money back for flight tickets for all my family due to illness

5
I bought their travel insurance just 3 days before traveling, as I suddenly discovered that travel insurance from my bank account is not provided anymore. Then 1 day before my travel with my family from London, UK to Vancouver, Canada my daughter became ill with high temperature (39.7). I had to cancel the trip altogether, as my daughter was ill for more than a week. I opened claim with CoverForYou and after I emailed them the letter from my GP confirming my daughter's illness and recommendation not to travel, they refunded to me the whole price of the flight tickets for my family which was £917.00 in total. They have not asked any additional questions and within 5 days the payment was transferred into my bank account. So I do recommend this company as honest, quickly responding and providing friendly service. Reviewed on: 16th January 2020
Leonid Ge's avatar
Leonid Ge

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