Creation Reviews

Ratings based on 26 reviews Last review 2 months ago
3.38 / 5Good overall rating

We provide a range of retail finance, credit card and loans to over 4 million customers to help you manage your money in your everyday life. Smart Money People is the place for Creation reviews. Read and write reviews to help increase trust and...

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We provide a range of retail finance, credit card and loans to over 4 million customers to help you manage your money in your everyday life. Smart Money People is the place for Creation reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 15
4 0
3 1
2 0
1 10

Your Creation Reviews (26)

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10th June 2020

Disappointing

Creation lack understanding and missed payment fees are ridiculous!...

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Creation lack understanding and missed payment fees are ridiculous!
I was payed incorrectly a few months ago and received an extremely patronising phone call from their customer service team advising me to better manage my money. Despite my explanation they applied charges to my account and did not offer a grace period to arrange my pay. Very disappointed and will not use creation finance again once my loan is settled.

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30th April 2020

TERRIBLE COMPANY!!!!

WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO...

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WHAT AN UTTERY DISGUSTING COMPANY THIS LOT ARE, I RING THEM THEN THEY CUT OFF THE CALL, I SEND EMAILS AND THEY DON'T REPLY, I EVEN SENT THEM A SNAIL MAIL BUT GOT NO REPLY, BUT YET THEY KEEP SENDING HARASSING LETTERS EVEN THOUGH THEY DON'T REPLY TO ME AT ALL!! STAY AWAY FROM THIS LOT, WOULD NOT RECOMMEND THEM WHATS SO EVER!!!!

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1st October 2019

Worst customer service ever

More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and...

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More than 2 weeks since I bought my laptop and no one is able to help me. I Cant create my Creation account , all the time I'm trying to set up the password is popping up an error called "status 200" , called several times to your phone helpline and emailed customer service and no one hasn't helped me yet. Its shamefull, having a finantion with you guys and no being able to manage my account to know how the payments are going to be splitter.

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8th May 2019

Dreadful and ruthless customer service

Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have...

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Shocking customer service and ruthless in collecting late payments. Beware that they operate the old 3 day (at least) clearing system for payments. No fast payments here! Do not touch them with a barge pole unless you have to.
I have (had) a IHG credit card which is provided by Creation. the only reason I took out the card was to collect IHG points. I pay my card off in full every month but last month I was charged £14 late payment. My payment left my bank on the 12th and arrived at Creation on the 15th which was apparently 1 day late. I received my statement on the 25th April and rang the call centre when I was told to write an email showing proof of my payment date. I did this on the 25th April (the date of my statement). No response for a few days so I called again on the 1st May and was told it would take 7 working days to consider. No response by 8th May so I called again as my next payment for May is due. Very friendly agent who could not help me and referred to her supervisor who told me I must make the late payment. I paid over the phone and immediately closed my account.

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1st June 2018

Appalling customer service

I prefer it when I don't have to contact a financial service provider because it means everything is going well... but I have been thoroughly disappointed by Creation's approach to customer service. Nobody knows what they're talking about, nobody...

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I prefer it when I don't have to contact a financial service provider because it means everything is going well... but I have been thoroughly disappointed by Creation's approach to customer service. Nobody knows what they're talking about, nobody takes responsibility for putting things right, and it left a really bad taste in my mouth. I will be closing my account after only 6 months as a customer.

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26th May 2017

IHG MASTER CARD

IHG REWARD CARDIf you are an existing IHG Rewards member and they ask you to change your credit card to Creation Finance Master card, do not do it. I applied for this card on line assuming it would just take over from the old card. How wrong was I....

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IHG REWARD CARDIf you are an existing IHG Rewards member and they ask you to change your credit card to Creation Finance Master card, do not do it. I applied for this card on line assuming it would just take over from the old card. How wrong was I. After three times of them sending the cards to a wrong address so I had no idea that the account had even been opened, I am now on the bad creditors list for late payment.