Go Girl Reviews Winner of 'Worst Insurance Company' in the 2016 Insurance Choice Awards

Easy to set up not good when you claim

So your car gets stolen and recovered by Police, needs to be assessed, no problem you can get a courtesy car..... you think. Well we haven’t assessed it yet so courtesy car doesn’t kick in until the damage is assessed, a week later still not ass...

So your car gets stolen and recovered by Police, needs to be assessed, no problem you can get a courtesy car..... you think. Well we haven’t assessed it yet so courtesy car doesn’t kick in until the damage is assessed, a week later still not assessed. No car, no follow up phone calls, you have to chase them. Bad enough having your car stolen, you expect your insurance company to be there for you.

AMLevel 1

(0)

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Avoid, Avoid, Avoid!

Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a...

Avoid! We insured a car for my 19 year old daughter, the price was expensive though we had no option but to pay for a new driver, she then moved less than 6 miles to be closer to student accommodation while at university, we were faced with not only a £25 admin increase (fair enough) though an additional over £700, yes, £700 added to the policy to cover the period from September 2018 - May 2019, this £700 is the equivalent of a full year, we do not live in areas which are considered as "high risk" for insurance purposes, they gave us 7 days to respond or risk loosing the policy and not being insured, the telesales member of staff was absolutely useless, Insurance Ombudsman will be hearing from us.

Cheryl Marwick-WattLevel 1

(2)

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WORST COMPANY EVER

They are FRAUDS, hidden costs and terrible customer service, very rude and patronising. when asking simple questions they would try to withhold information. 

AnonLevel 1

(3)

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Horrific!

Don't do it, you will seriously regret it!

Paul BoydLevel 1

(6)

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CANCELLED MY POLICY WITHOUT wARNING

I had a policy with go girl and my sister got one too for my car so she could learn to drive, we hadn’t realised you can’t have two policies but now we do. ...

I had a policy with go girl and my sister got one too for my car so she could learn to drive, we hadn’t realised you can’t have two policies but now we do.
They EMAILED us to tell us my sister needs to cancel hers in seven days or I’ll lose mine. So my sister rang up to cancel her side as we know know two policies is not aloud. Not only did I get a £45 card charge, but my insurance got cancelled because I MYSELF didn’t ring up! We were only told my sister should call so that’s what we did, having good faith that my policy would continue. They cancelled my policy without telling me so I had not been aware I was not insured! I am absolutely devastated and broken by this, I had paid my insurance annually and my 3 years no claims was about to come through on the 1st of April! I’ve now lost a year of no claims, got no insurance on my car because they cancelled it and I have no money back. As a student nurse money is tight and I now have to ask family members for help.
How is email official communication?????? You wouldn’t email a company to cancel insurance? In fact I wasn’t even told it would be cancelled. They should have called me! I’m now stuck in their vicious loop. The manager was un helpful and didn’t want to know so I will try and call tomorrow and reason with them for at least some sort of partial refund and cover letter. Only checked the policy because of the £45 card charge... this company is vile.

Izzywizz1930Level 1

(5)

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DANCING WITH THE DEVIL

JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS...

JUST BECAUSE IT'S CHEAP IT DOESN'T MEAN IT'S LEGIT!!! MASSIVE LESSON LEARNT WITH THIS COMPANY!!

Got insurance out with go girl on my first car after being with a different insurer for a year. Purchased a different car and changed over vehicles over the phone along with other details including informing them that I am no longer a student I am working now and will be using the car to get to work and back, fully comp, courtesy car, I made sure I had the lot. Unfortunately I got into an accident a little over 3 months later (March 2015), when it came to the claims Go Girl where no were to be seen. I had not received any paper work or emails from them upon signing up for the insurance, which I understand I should have chased up, but seeing as my direct debits were coming out fine I thought all was well...however they informed me after reporting the accident that I was not entitled to a courtesy car as my vehicle was a write off even though I had added courtesy car as an extra and I had been paying the extra £25 a month for it!!! They also informed me that I was not covered at the time of the accident because I did not have commuting on my policy as the accident occurred whilst I was coming from work EVEN THOUGH 3 MONTHS PRIOR I HAD CHANGED ALLLL OF THAT.

Go Girl literally dropped me and my case without an apology what so ever! The guy who was apparently the manager even laughed at me on the phone when I cried after he told me "you're all alone on this one love". I then had to carry on paying the insurance policy until it ended 5 months later though the vehicle was sat somewhere in bits! A lady on the phone told me that if I didn't debt collectors would be sent to me and they'd even take my belonngings. I lost my job, ended up in a financial mess and suffered injury due to the accident resulting in 7 months of physiotherapy and acupuncture. I was put into such an emotional turmoil by the situation, luckily through advice from someone in passing 2 weeks after the accident I contacted a company called Accident Exchange, who were professionals (unlike these thieving *insert whatever word/s comes into your mind*)they took my case on. The case lasted 2 years of back and fourth, with Go Girl refusing to intervene or show any support or communication and a total of £78000 in hire cars! Oh I loved driving brand spanking new Mercs, BMWs, Audis, Golfs and Fords. But the stress of having car change overs every 3 months and paranoia of damaging a vehicle that doesn't belong to you definitely heavily outweighed the joys of driving around in fancy cars! All these were charged to the third party. A split second choice of choosing Go Girl on confused.com caused me and my family so much difficulty and stress. Everyday I wished I had gone for a proper company. Unfortunately like every other incompetent and dodgy insurance company out there Go Girl took the easy way out! They knew the case would be hard going and did not want to be involved. I tried to make a complaint to the management but my complaint was just dismissed and again I was laughed at.

Be very weary if you go with this company, do all your homework! Bite the bullet, pay the extra and go with a known legitimate company.

I used a website called reviews.co.uk to post this very same review, only to receive a threatening 4 page letter from a member of staff basically warning me off any further reviews or complaints as they had seen my review, funny how they were fast to make contact and dig up my policy details. Pure bullies!! They said this would be the last time they contacted me regarding this issue...after how many years of not contacting me go girl?? They also cockily attached a leaflet for making complaints via the ombudsman. These guys are so twisted they will basically tell you you the earth is flat no arguement!!

ClaraBella333Level 1

(3)

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AVOID, RIP OF MERCHANTS, LIAR,S , TWO FACED , REVIEWS SAY EVERYTHIG

MY SON was hit up the rear by a van 6 weeks ago told go girl about it and that the other insurance company was sorting every thing out a few days later go girl notified they was canceling my insurance don,t ow them a penny the woman on phone said...

MY SON was hit up the rear by a van 6 weeks ago told go girl about it and that the other insurance company was sorting every thing out a few days later go girl notified they was canceling my insurance don,t ow them a penny the woman on phone said today received a red letter from I.C.B DEPT COMPANY demanding i pay £1087.44 not heard a thing from go girl in 4 weeks then get this letter the woman on phone at go girl because they was cancelling there would be no charges and we owed them nothing at all so they need to listen to there recorded phone call because i recorded every phone call to them so i have the proof so now i have been i contact with the financial ombudsman service and the F.S.C.S over this matter BEST ADVICE STEER CLEAR

chris burnishLevel 1

(8)

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Appalling service and very unethical

Copy of email sent to MD says it all really...

Copy of email sent to MD says it all really

Subject: Complaint Re Policy Number 00-0WKX2 3PC01 Go Girl

Dear Mr Carter,
I am writing to complain about the unacceptable business practices your company has and more seriously the rude and patronising female Manager called Jamie in your Romford Customer Service Office.

My wife took out a policy with you only today, in fact less than 12 hours ago and at the time as we have both been subject to identify fraud we selected that we were not prepared to provide our driving licence details which your system accepted.

2 hours ago we received an email asking us to provide those details which we are not prepared to do for the advised reason so rang to cancel the policy.

Here the problems and totally unacceptable behaviour of the person we spoke to dwarves even the sharp and unethical business practices your company and I think it would be of great benefit if the call was downloaded and listened too and Jamie advised that as a manager her behaviour was patronising and unprofessional and does your companies already shabby reputation no favours.

When advised that I was not prepared to provide my driving licence details she advised I could cancel and that there would be an administration fee.

When I challenged that how could this be the case as the policy was less than 12 hours old and you had failed to honour the quote that was accepted after we had refused to provide our driving licence details she then continued to talk over me without even listening to what I was trying to say.

You will here from the call Just how unacceptable that call was and it was only when I requested to speak to a manager did she advise she was one and that no I couldn’t speak to anybody else.

You will hear from her voice she is cocky, rude and patronising which I know the Financial Ombudsman takes a dim view of and if she is actually a manager and you condone her behaviour I can’t think that your attempt to list on the stock exchange is going to go well if customers are still subjected to the type of behaviour she has just shown to me.

I request that you refund me in full and also refund the administrative fee that Jamie insisted that we pay without listening to what we had to say and for the absolutely shocking customer service that she provided.

If the fees in full are not refunded nor do you address my complaint against the false information that you provided that my driving licence details would not have to be provided when the policy was being taken out via the Internet I will take my complaint to the Financial Ombudsman Service where I will seek further compensation to cover my costs and time which I will invoice you for at the rate of £100 plus vat per hour.

So far this evening I have spent over 1 hour on this matter when I have better and more important things to do but as a gesture of goodwill on my part I will not charge you for but rest assured further communication caused by your failure to deal with this matter will be charged at the advised rate.

I also wish to have a written apology for the absolutely shocking way I was spoken to and constantly talked over by Jamie the Manager and an assurance that your online service will be clearer that if a driver does not want to provide their drivers licence and you accept that at the time of purchase it cannot be changed at a later date.

I am aware that you have up to 8 weeks in which to respond to this complaint but as a courtesy I will expect an acknowledgement of my complaint within 2 working days and an estimated time as to when any response to my complaints will be received.

Yours sincerely

Keith OwenLevel 1

(5)

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Hidden excess for under 25

They have a young driver excess in theses policies which is added on top of voluntary and compulsory excess to make it an extortionate price. Mine went up to £550. Definitely not buying it, wouldn't recommend

Abbie RogersLevel 1

(10)

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AVOID !

AVOID! ...

AVOID!
Very dissappointed!
Go Girl was cheapest on Confused.com - I paid the deposit then wanted further documents proof of address etc. Result: they increased the price by £2,272.84.!! DEFINITELY UNBELIEVABLE AND UNACCEPTABLE! I stopped immediately being insured by them on the 20th day and I want to have my refund back for the remaining 10 days!

Hasan AcarLevel 1

(6)

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No after sales service

The customer service was terrible. I work in customer service so I know that sometimes this can be stressful, but their service is just appalling! I was put on hold for 20 minutes but one of their female representatives and all I wanted to do was a...

The customer service was terrible. I work in customer service so I know that sometimes this can be stressful, but their service is just appalling! I was put on hold for 20 minutes but one of their female representatives and all I wanted to do was a number plate change. I was then transferred onto a very abusive and aggressive female. Everyone I have spoken to seems to have no idea. On the phone all you could hear was the colleagues chatting amongst each other. I would recommend this company to no one, they do not have any after sales customer service and treat their customers with no respect. My advise would be to stay clear from this company!

SophieLevel 1

(4)

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Cheapest Quote

I added my 17 year old son as a named driver on my policy when he was learning to drive and Go Girl was the cheapest quote for a young driver.

Lorraine AllanLevel 1

(2)

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Cheap and inclusive

They were one of the few companies that would insure my 17 year old daughter. Premiums were only 100 pounds more than the existing policy.

Peter SavilleLevel 2

(1)

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Complete bullies

My daughter had an accident last Saturday and initially they handeled the claim really well. But we were not prepared for what was to come....... First phone call to my daughter because you are under 21 we have to double your excess from £250 to £500 ...

My daughter had an accident last Saturday and initially they handeled the claim really well. But we were not prepared for what was to come....... First phone call to my daughter because you are under 21 we have to double your excess from £250 to £500
Then she had a message from them asking her to ring them because a couple of days before the accident she had been let go form her job they were saying that she had to pay another £895 on top of her premium!! She has about 4 months left to run.
She has since had 3 more messages and 3 emails about the same thing. She is upset enough about damaging her car without these insensitive insurance company. And they have said if she does not pay it within 7 days she will not get her car back, how is that legal. Avoid like the plague

Zena WebsterLevel 1

(9)

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Cheap to insure 17yo

Quote for adding a 17yo new driver ;earner was just about an extra 125 :)

Peter SavilleLevel 2

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extras

Wanted extra on top of quote just outside cooling off period had to cancel which cost me more !!!

AnonymousLevel 1

(3)

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dishonest

Shocking company do not use! They intentionally waited until outside the 14day cooling off period tocharge an extra £80 and not accept my no claims history as it would not load into their portal as it was down ! vile people

gordon brownLevel 1

(5)

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Cheap initially but loads of hidden costs

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions ...

The price is very competitive but be warned there is effectively no cooling off period. If you cancel within 15 days even if the insurance has not come into force YOU WILL BE CHARGED AT LEAST £45. Make sure you actually read their terms and conditions which clearly state this and a lot more about very expensive charges for ANY changes. Also once they have taken your money you will be asked for loads of extra information which doesn't make this a hassle free insurance in my view. Customer service is mixed - to be fair some are very helpful others are not. I have just bought insurance cover at the end of March which doesn't come into force till mid April and well within the 14 day cooling off period I wanted to cancel because of all the extra questions and hassle but that will cost be £45 so I am stuck for the year. I really dread any accident and won't be using this firm again no matter what the price.

AnonymousLevel 1

(4)

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Poor customer service and hidden charges

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out...

Terrible customer service staff who are rude and speak to you like you've interrupted a teenagers party. Tons of emails at the start asking for letters & copies of this copies of that. Will not allow you to set a date for your insurance to come out so you have no idea of the due date (however I am advised that it is hidden in the small print that it will come out 22 days after you start the policy). Having paid 2 months in advance had thought I had at least one payday to leave the payment in the bank account but no! 3 months payments taken in one calendar month and a £20 charge on top for the privilege for a \default\" payment. Disgusting behaviour from the call centre team 15 years in customer service and the worst I have ever spoken to. Will never use this company again."""

AnonymousLevel 1

(3)

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Charge to change - charge to leave - policy not even started

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. ...

Took out a policy for a car yesterday evening - to start in 3 weeks. Need to change number plate as registering personal plate. Called company and told £25 for changes mid term. Pointed out that the policy hasn't started yet so it is not mid term. Told tough.

Asked to cancel. £45 charge to cancel - again policy has not started.

Total rip off company. Avoid like the plague.

CLARE POOLEYLevel 1

(6)

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