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Homebase: Pet Insurance reviews

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3.00
Based on 1 reviews, last reviewed 28th Mar 2016
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About the Pet Insurance

Homebase offer pet insurance policies designed to help keep your beloved pet safe and sound. With pet owners understandably wanting to make sure that they choose the best pet insurance company, Smart Money People is the place for independent Homebase pet insurance reviews. Our mission is to use the power of YOUR reviews to help increase trust and transparency in financial services. You can help us by writing your own Homebase pet insurance reviews to help other pet owners to find out what life as an Homebase pet insurance customer is really like.

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Homebase Pet Insurance reviews (1)

Slacking on Customer Service

3
I took out a pet insurance a little over a year ago with Homebase following a quote via a comparison site. Everything went as planned and generally the service was good upon opening the account. However, on cancelling the account, the service wasn't quite the same. I did it over the phone once my year was up so I didn't have any cancellation fees to pay. Yet I felt I was doing wrong by cancelling as that is how the girl on on other end of the phone made me feel. Anyway, I finally got it cancelled only to receive a phone call several days later about not being able to collect payment from the bank. I explained I had cancelled via phone call earlier in the week. She appeared not to believe me - very awkward and frustrating. After many minutes later for a second time my account was closed! Then a letter appeared a week later stating payment was not collected. Yet another phone call to explain - not a happy customer. Reviewed on: 28th March 2016
Dreamer42's avatar
Dreamer42

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