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Homebase: Pet Insurance reviews

Name: Pet Insurance
Rating: 3 (1 reviews)

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3.00

Based on 1 reviews, last reviewed 28th Mar 2016

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Homebase Pet Insurance reviews (1)

Slacking on Customer Service

I took out a pet insurance a little over a year ago with Homebase following a quote via a comparison site. Everything went as planned and generally the service was good upon opening the account. However, on cancelling the account, the service wasn't quite the same. I did it over the phone once my year was up so I didn't have any cancellation fees to pay. Yet I felt I was doing wrong by cancelling as that is how the girl on on other end of the phone made me feel. Anyway, I finally got it cancelled only to receive a phone call several days later about not being able to collect payment from the bank. I explained I had cancelled via phone call earlier in the week. She appeared not to believe me - very awkward and frustrating. After many minutes later for a second time my account was closed! Then a letter appeared a week later stating payment was not collected. Yet another phone call to explain - not a happy customer. Reviewed on: 28th March 2016