Slacking on Customer Service

I took out a pet insurance a little over a year ago with Homebase following a quote via a comparison site. Everything went as planned and generally the service was good upon opening the account. However, on cancelling the account, the service wasn't... Read more

I took out a pet insurance a little over a year ago with Homebase following a quote via a comparison site. Everything went as planned and generally the service was good upon opening the account. However, on cancelling the account, the service wasn't quite the same. I did it over the phone once my year was up so I didn't have any cancellation fees to pay. Yet I felt I was doing wrong by cancelling as that is how the girl on on other end of the phone made me feel. Anyway, I finally got it cancelled only to receive a phone call several days later about not being able to collect payment from the bank. I explained I had cancelled via phone call earlier in the week. She appeared not to believe me - very awkward and frustrating. After many minutes later for a second time my account was closed! Then a letter appeared a week later stating payment was not collected. Yet another phone call to explain - not a happy customer.

Reviewed on 28th March 2016

Dreamer42