Suffolk Building Society, formerly Ipswich Building Society reviews
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Suffolk Building Society, formerly Ipswich Building Society reviews
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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 2,281 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, knowledgeable staff and the comfort of face-to-face service at local branches. People appreciate the competitive savings rates and the personal touch that makes banking feel less like a chore. However, some are frustrated by limited Saturday opening hours and wish for more modern conveniences like cash cards. Mortgage experiences have been mixed, with delays and confusing processes leaving a few feeling let down.
Positive themes
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Savings staff are friendly, helpful and make face-to-face banking a pleasure.
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Savings products offer good rates and clear explanations from staff.
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Local branches make banking easy and personal with convenient access.
Negative themes
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Saturday opening hours cutbacks cause real inconvenience for working customers.
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Mortgage process is slow and frustrating with poor communication.
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Savings rates sometimes feel poor compared to other building societies.