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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,628 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society’s Savings service shines with friendly, helpful staff and a lovely local branch feel. People really appreciate the face-to-face advice and clear explanations that make managing savings straightforward. However, some grumbles about mortgage delays and poor communication stand out, along with a wish for better savings rates and Saturday openings.

Positive themes

  • Savings staff are friendly, helpful and make everything easy to understand. (48 mentions)
  • Savings branches feel local and welcoming with easy access and personal service. (17 mentions)
  • Savings accounts offer good or competitive interest rates alongside great service. (7 mentions)

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2628 company reviews Last reviewed within 7 days

Was a great and very efficient signing up

Savings 17th September 2026

Was a great and very efficient signing up

Rated Excellent 5.00/5
Read more product reviews

Helpful thank you

Savings 17th September 2026

Appointment at ravenswood with Ruben, very good thank you

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Extremely helpful, and efficient, completed all my t...

    Extremely helpful, and efficient, completed all my tasks.

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Easy and friendly very quick to be seen

    Easy and friendly very quick to be seen

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Additional borrowing made easy!

    I needed to add to my existing mortgage loan. Stephen was an excellent ambassador for your building society by helping me navigate my way through... I needed to add to my existing mortgage loan. Stephen was an excellent ambassador for your building society by helping me navigate my way through the various options and ultimately getting me what I needed, thank you Stephen! Read more Read less

    {"display":"ART","full_name":"ART","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    ART 16th September 2026
  • 5.00/5

    I like the face to face contact and that there is a...

    I like the face to face contact and that there is a private meeting room too. SBS are helpful, cheerful and efficient.

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Simple and easy to call into local branch.

    Simple and easy to call into local branch. Thank you saxmundham

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Easy to book an appointment online

    Easy to book an appointment online

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Friendly and helpful customer service

    Friendly and helpful customer service which made the process very simple

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Friendly and helpful customer service

    Friendly and helpful customer service which made the process very simple

    Savings
    Verified source 16th September 2026
  • 5.00/5

    I always find the staff at the SBS in Sax and also o...

    I always find the staff at the SBS in Sax and also others helpful, professional, approachable and friendly. They get the job done - and so pleasantly!

    Savings
    Verified source 16th September 2026

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