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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,503 product reviews

Average score of 4.90/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society’s Savings product shines with genuinely friendly, helpful staff and a lovely local branch experience that feels personal and welcoming. Many appreciate the clear explanations and the option to deal face-to-face rather than online. However, some grumble about limited Saturday opening hours and feel the savings rates could be more competitive. Mortgages left a few feeling frustrated by slow processes and poor communication.

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2503 company reviews Last reviewed within 7 days

Pleasant experience everything dealt with well and s...

Savings 27th July 2026

Pleasant experience everything dealt with well and superbley. Seen on a walk in basis. Completed an ISA application in a private office. Like the friendly personal service.

Verified source
Rated Excellent 5.00/5
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First class.

Savings 27th July 2026

Local, friendly for us. Good advice given and questions answered.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Power of attorney

    Overall very good. Laura explained everything in great detail so we understood all the details of the accounts we would be managing

    Savings
    Verified source 27th July 2026
  • 5.00/5

    Very friendly and helpful.

    Very friendly and helpful. Laura was very professional and knowledgable

    Savings
    Verified source 25th July 2026
  • 5.00/5

    It was seamless experience with a welcoming member o...

    It was seamless experience with a welcoming member of staff

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Fantastic support from Shona and the Felixstowe team.

    Was able to get an immediate appointment, patiently ran through all my saving options and made some excellent suggestions. Helped set up 4 separate accounts... Was able to get an immediate appointment, patiently ran through all my saving options and made some excellent suggestions. Helped set up 4 separate accounts with excellent guidance and information. The whole Felixstowe branch staff were warm, kind & welcoming, exactly what I needed to make informed decisions on my savings portfolio which you can’t get from a website. Read more Read less

    Savings
    Verified source 24th July 2026
  • 5.00/5

    Very professional and clearly explained.

    Very professional and clearly explained.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    brilliant experience opening up a savings account

    We’ve had a brilliant experience opening up my sons savings account. We were welcomed at the door and offered beverages. Laura has been very welcoming... We’ve had a brilliant experience opening up my sons savings account. We were welcomed at the door and offered beverages. Laura has been very welcoming and accommodating, explaining in depth how to open an account and answering any questions we had. Thank you Read more Read less

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Great service always.

    Great service always. Fast customer service.

    {"display":"John S","full_name":"John S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    John S 23rd July 2026
  • 5.00/5

    Helpful, knowledgeable and friendly

    Helpful, knowledgeable and friendly

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Local building society.

    Local building society. Happy to support the community

    Savings
    Verified source 22nd July 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

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