When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out... When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out what products might be available to me. From that first call right through to completion, I have received excellent service from every single one of the team with whom I have spoken....Zoey, Joe, Raj and especially Stephen. As an elderly person, I appreciate very much the patience and clarity of all the team. Every step of the way, all details were described and any clarification I needed was provided which meant I could make a decision as to what was appropriate for me with confidence. In addition to the mortgage, I wished to arrange Buildings and Contents insurance. This was accomplished with the same calm, friendly, reassuring efficiency. I am most grateful to everyone concerned. Read more Read less

It was a pleasure discussing my application with Stephen. Throughout the process, he was quick to respond, knowledgeable, and professional. This was a breath of... It was a pleasure discussing my application with Stephen. Throughout the process, he was quick to respond, knowledgeable, and professional. This was a breath of fresh air compared to other providers. My application progressed smoothly and was completed successfully. Read more Read less