Suffolk Building Society, formerly Ipswich Building Society reviews
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Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Suffolk Building Society, formerly Ipswich Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 2,743 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Suffolk Building Society's Savings product shines with genuinely friendly, helpful staff and a lovely local branch experience that makes banking feel personal and straightforward. Many appreciate the face-to-face service and clear advice, plus competitive interest rates that suit a variety of savers. However, some grumble about limited branch opening hours, especially on Saturdays, and wish for better automation like automatic interest certificates. Mortgage experiences were often frustrating due to slow processing and unclear communication.
Positive themes
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Suffolk Building Society Savings staff are friendly, helpful and make you feel welcome. (100 mentions)
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Suffolk Building Society Savings offers clear advice and easy face-to-face service. (41 mentions)
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Suffolk Building Society Savings has competitive interest rates that many find attractive. (19 mentions)
Negative themes
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Saturdays branch opening hours are missed by many who need weekend access. (5 mentions)