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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,556 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People appreciate the clear explanations and personal service that make savings straightforward. However, some feel the savings rates could be more competitive and wish for longer branch hours or more modern banking options.

Positive themes

  • Suffolk Building Society, formerly Ipswich Building Society Savings staff are friendly, helpful and make things easy. (93 mentions)
  • Suffolk Building Society Savings offers clear explanations and helpful advice in branch. (39 mentions)
  • Suffolk Building Society Savings is loved for its local branches and face-to-face service. (27 mentions)
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2556 company reviews • Last reviewed within 7 days

Friendly informative discussion with me offering som...

Savings • 12th August 2026

Friendly informative discussion with me offering some advice on how to go forward. Today I have been sorting my finances that I assumed my solicitors... Friendly informative discussion with me offering some advice on how to go forward. Today I have been sorting my finances that I assumed my solicitors were doing and have been grateful for the instant response from your company Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Ex-pat mortgage

Mortgages • 12th August 2026

Every contact with the building society was fantastic - calls were answered quickly, the staff were always knowledgeable, friendly and helpful. The process proceeded exactly... Every contact with the building society was fantastic - calls were answered quickly, the staff were always knowledgeable, friendly and helpful. The process proceeded exactly as expected. An excellent experience overall - thank you. A special thank you to our mortgage adviser Ethan Whight who couldn’t have done more for us. Read more Read less

{"display":"Diana T","full_name":"Diana T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Tash in Saxmundham was good to speak to, friendly an...

    Tash in Saxmundham was good to speak to, friendly and knowledgeable who guided me through the process with clarity and humour.

    Savings
    Verified source 12th August 2026
  • 5.00/5

    Spoke with jack about adding husband onto the account.

    Spoke with jack about adding husband onto the account. He took the time to really get to know us and was really helpful. Lovely place to work

    Savings
    Verified source 11th August 2026
  • 5.00/5

    Perfect.

    Perfect. Welcoming, coffee, professional, explanatory, effective, friendly. In person, helpful, great experience. Thank you.

    {"display":"Julie Smith","full_name":"Julie Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie Smith 11th August 2026
  • 5.00/5

    Really helpful, hoping an account on behalf of my fa...

    Really helpful, hoping an account on behalf of my father.

    Savings
    Verified source 10th August 2026
  • 5.00/5

    The staff are lovely at entertaining my son and givi...

    The staff are lovely at entertaining my son and giving us a great experience. Great branch at Hadleigh

    Savings
    Verified source 8th August 2026
  • 5.00/5

    Super service always so helpful in Hadleigh

    Super service always so helpful in Hadleigh

    Savings
    Verified source 8th August 2026
  • 5.00/5

    Local, friendly branch providing excellent customer...

    Local, friendly branch providing excellent customer service on every visit.

    Savings
    Verified source 7th August 2026
  • 5.00/5

    Staff always welcoming and helpful when visiting Had...

    Staff always welcoming and helpful when visiting Hadleigh branch.

    Savings
    Verified source 7th August 2026
  • 5.00/5

    Lovely girls at Hadleigh branch and good place for m...

    Lovely girls at Hadleigh branch and good place for me to go

    Savings
    Verified source 7th August 2026

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