Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,634 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society’s Savings service shines with friendly, helpful staff and a lovely local branch feel. People really appreciate the face-to-face advice and clear explanations that make managing savings straightforward. However, some grumbles about mortgage delays and poor communication stand out, along with a wish for better savings rates and Saturday openings.

Positive themes

  • Savings staff are friendly, helpful and make everything easy to understand. (48 mentions)
  • Savings branches feel local and welcoming with easy access and personal service. (17 mentions)
  • Savings accounts offer good or competitive interest rates alongside great service. (7 mentions)
Summarised by AI
Was this helpful?

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2634 company reviews • Last reviewed within 7 days

The procedure was transparent, but...

Mortgages • 21st September 2026

The procedure to go to a decision in principle was transparent and understandable. I was extremely disappointed to find out that they do not provide... The procedure to go to a decision in principle was transparent and understandable. I was extremely disappointed to find out that they do not provide mortgages to flats that are held under freehold status. If this is the case it should be stated clearly in the documentation and then avoid the wasted time of the potential clients. Read more Read less

{"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Customer service and savings

Savings • 21st September 2026

Then broadband went down while I was trying to open a savings account, this delayed things. Otherwise everything else was good

Verified source
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    Slick and efficient service, opening account is easy...

    Slick and efficient service, opening account is easy and convenient. Not the best rates around but it,s local and friendly.

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Haverhill

    Always found everyone friendly and helpful and provided services I needed

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Positive experience.

    Helpful friendly staff; good information provided- It was easy to open the account despite IT systems being down. Welcoming environment……………………………………………………………………..

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Opening up an ISA

    Excellent easy and friendly service.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Was a great and very efficient signing up

    Was a great and very efficient signing up

    {"display":"Robert Lancaster ","full_name":"Robert Lancaster ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert Lancaster 17th September 2026
  • 5.00/5

    Helpful thank you

    Appointment at ravenswood with Ruben, very good thank you

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Extremely helpful, and efficient, completed all my t...

    Extremely helpful, and efficient, completed all my tasks.

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Easy and friendly very quick to be seen

    Easy and friendly very quick to be seen

    Savings
    Verified source 17th September 2026
  • 5.00/5

    Additional borrowing made easy!

    I needed to add to my existing mortgage loan. Stephen was an excellent ambassador for your building society by helping me navigate my way through... I needed to add to my existing mortgage loan. Stephen was an excellent ambassador for your building society by helping me navigate my way through the various options and ultimately getting me what I needed, thank you Stephen! Read more Read less

    {"display":"ART","full_name":"ART","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    ART 16th September 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

    Showing all products offered by Suffolk Building Society, formerly Ipswich Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice