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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,591 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People appreciate the clear explanations and personal service that make savings straightforward. However, some feel the savings rates could be more competitive and wish for longer branch hours or more modern banking options.

Positive themes

  • Suffolk Building Society, formerly Ipswich Building Society Savings staff are friendly, helpful and make things easy. (93 mentions)
  • Suffolk Building Society Savings offers clear explanations and helpful advice in branch. (39 mentions)
  • Suffolk Building Society Savings is loved for its local branches and face-to-face service. (27 mentions)

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2591 company reviews Last reviewed within 7 days

Very clearly explained and very helpful

Savings 28th August 2026

Very clearly explained and very helpful

Rated Excellent 5.00/5
Read more product reviews

Setting up new savings account very friendly and eff...

Savings 28th August 2026

Setting up new savings account very friendly and efficient

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Local, Friendly, Trustworthy

    Suffolk Building Society is an incredibly trustworthy and friendly building society. I was seen by Tash in the Saxmundham branch, where I was given friendly... Suffolk Building Society is an incredibly trustworthy and friendly building society. I was seen by Tash in the Saxmundham branch, where I was given friendly service in a local branch. I would recommend the Saxmundham branch greatly. Read more Read less

    {"display":"Carla D","full_name":"Carla D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carla D 28th August 2026
  • 5.00/5

    Wonderful customer care

    Amy was a lovely friendly and approachable staff member, I couldn’t have asked for better help

    Savings
    Verified source 28th August 2026
  • 5.00/5

    Very helpful & welcoming.

    Very helpful & welcoming. Like face to face chat

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Excellent customer service and extremely helpful and...

    Excellent customer service and extremely helpful and knowledgeable staff

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Later Life mortgage

    Ethan was very knowledgeable and guided us through the process of applying for a Later life mortgage. All telephone queries answered promptly

    {"display":"Geoff F","full_name":"Geoff F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Geoff F 27th August 2026
  • 5.00/5

    Tracy was very friendly and helpful.

    Tracy was very friendly and helpful. Explained everything clearly.

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Good local contact with efficient people

    Good local contact with efficient people

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Very informative and helpful staff.

    Very informative and helpful staff. Very friendly. Gave extra information when asked about my account.

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Very helpful and efficient staff

    Very helpful and efficient staff

    Savings
    Verified source 26th August 2026

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