Staff always really helpful and personable.

Very friendly staff and very efficient and good advice.

Very informative, friendly staff answered questions clearly.

Very clear, explanatory and nice to talk face to face.

Personal service and savings books.

The staff have time for you, and take their time with you.

Shame about the robot opening the account. It failed.

Jodie has been so helpful and lovely to deal with. She always made everything clear and simple, and nothing was ever too much trouble. I’m... Jodie has been so helpful and lovely to deal with. She always made everything clear and simple, and nothing was ever too much trouble. I’m really sad she’s leaving — she’ll definitely be missed! Read more Read less

When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out... When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out what products might be available to me. From that first call right through to completion, I have received excellent service from every single one of the team with whom I have spoken....Zoey, Joe, Raj and especially Stephen. As an elderly person, I appreciate very much the patience and clarity of all the team. Every step of the way, all details were described and any clarification I needed was provided which meant I could make a decision as to what was appropriate for me with confidence. In addition to the mortgage, I wished to arrange Buildings and Contents insurance. This was accomplished with the same calm, friendly, reassuring efficiency. I am most grateful to everyone concerned. Read more Read less