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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,353 product reviews

Average score of 4.90/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended positively over the past 90 days

Suffolk Building Society’s Savings product shines with genuinely friendly, helpful staff and a lovely local branch experience that feels personal and welcoming. Many appreciate the clear explanations and the option to deal face-to-face rather than online. However, some grumble about limited Saturday opening hours and feel the savings rates could be more competitive. Mortgages left a few feeling frustrated by slow processes and poor communication.

Positive themes

  • Savings staff are friendly, helpful and make you feel genuinely welcome.
  • Savings branches offer a personal touch with face-to-face service and clear explanations.
  • Savings accounts have good interest rates and a decent range of products.

Negative themes

  • Savings rates could be better; some found them poor compared to others.
  • Saturday opening hours for Savings branches are missed by many customers.
  • Mortgage service was slow and frustrating with poor communication.
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2353 company reviews • Last reviewed within 7 days

The staff at the Hadleigh branch are always so frien...

Savings • 8th June 2026

The staff at the Hadleigh branch are always so friendly and helpful.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Opened an ISA in the Woods Branch, Marie made the pr...

Savings • 8th June 2026

Opened an ISA in the Woods Branch, Marie made the process very easy. Very thorough.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    In difficult times Suffolk building society has been...

    In difficult times Suffolk building society has been the most easy companies to deal with in the past year

    Savings
    Verified source 8th June 2026
  • 5.00/5

    Outstanding Service.

    I was pleasantly surprised at the service I received from Suffolk Building Society. I was assigned Stephen Lye to my remortgage and he was fantastic.... I was pleasantly surprised at the service I received from Suffolk Building Society. I was assigned Stephen Lye to my remortgage and he was fantastic. Any queries I had were dealt with immediately and in detail. Stephen was very knowledgeable, helpful, and friendly but remained professional. I would 100% recommend Suffolk Building Society they were amazing. In todays world customer Services seems to be missing in a lot of companies, so it was very refreshing to have such a great company who you actually speak too and they listen. Well done 10/10. Read more Read less

    {"display":"Babs Graham","full_name":"Babs Graham","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1632344.png"}}'s avatar
    Mortgages
    Babs Graham 8th June 2026
  • 5.00/5

    A very professional and friendly service.

    A very professional and friendly service.

    Savings
    Verified source 6th June 2026
  • 5.00/5

    Face to face customer service which is quite rare th...

    Face to face customer service which is quite rare these days as everything online

    Savings
    Verified source 6th June 2026
  • 5.00/5

    Very efficient staff very simple process to follow.

    Very efficient staff very simple process to follow.

    Savings
    Verified source 5th June 2026
  • 5.00/5

    Always good service, local

    Always good service local, friendly staff

    Savings
    Verified source 5th June 2026
  • 5.00/5

    Excellent face to face service!

    Walked into the branch and was given an immediate appointment to open a savings account. Was excellent to be able to have a face to... Walked into the branch and was given an immediate appointment to open a savings account. Was excellent to be able to have a face to face meeting to discuss and decide on the best options for my husband and I. Read more Read less

    Savings
    Verified source 5th June 2026
  • 5.00/5

    Carolyn is always pleasant and efficient.

    Carolyn is always pleasant and efficient. Lovely coffee

    Savings
    Verified source 5th June 2026
  • 5.00/5

    Local friendly and trustworthy at saxmundham

    Local friendly and trustworthy at saxmundham

    Savings
    Verified source 5th June 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

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