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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,635 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society’s Savings service shines with friendly, helpful staff and a lovely local branch feel. People really appreciate the face-to-face advice and clear explanations that make managing savings straightforward. However, some grumbles about mortgage delays and poor communication stand out, along with a wish for better savings rates and Saturday openings.

Positive themes

  • Savings staff are friendly, helpful and make everything easy to understand. (48 mentions)
  • Savings branches feel local and welcoming with easy access and personal service. (17 mentions)
  • Savings accounts offer good or competitive interest rates alongside great service. (7 mentions)

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2635 company reviews Last reviewed within 7 days

Pleasant and polite, efficient and kind

Savings 22nd September 2026

Pleasant and polite, efficient and kind

Verified source
Rated Excellent 5.00/5
Read more product reviews

Excellent team service

Savings 22nd September 2026

Lovely polite staff, really helpful

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Really helpful with opening us a new account today i...

    Really helpful with opening us a new account today in the Ipswich town centre,.

    Savings
    Verified source 22nd September 2026
  • 5.00/5

    The procedure was transparent, but...

    The procedure to go to a decision in principle was transparent and understandable. I was extremely disappointed to find out that they do not provide... The procedure to go to a decision in principle was transparent and understandable. I was extremely disappointed to find out that they do not provide mortgages to flats that are held under freehold status. If this is the case it should be stated clearly in the documentation and then avoid the wasted time of the potential clients. Read more Read less

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David F 21st September 2026
  • 4.00/5

    Customer service and savings

    Then broadband went down while I was trying to open a savings account, this delayed things. Otherwise everything else was good

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Slick and efficient service, opening account is easy...

    Slick and efficient service, opening account is easy and convenient. Not the best rates around but it,s local and friendly.

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Haverhill

    Always found everyone friendly and helpful and provided services I needed

    Savings
    Verified source 21st September 2026
  • 5.00/5

    Positive experience.

    Helpful friendly staff; good information provided- It was easy to open the account despite IT systems being down. Welcoming environment……………………………………………………………………..

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Opening up an ISA

    Excellent easy and friendly service.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Was a great and very efficient signing up

    Was a great and very efficient signing up

    {"display":"Robert Lancaster ","full_name":"Robert Lancaster ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert Lancaster 17th September 2026
  • 5.00/5

    Helpful thank you

    Appointment at ravenswood with Ruben, very good thank you

    Savings
    Verified source 17th September 2026

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