Suffolk Building Society, formerly Ipswich Building Society reviews
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Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Suffolk Building Society, formerly Ipswich Building Society reviews
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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 2,361 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Suffolk Building Society’s Savings product shines with genuinely friendly, helpful staff and a lovely local branch experience that feels personal and welcoming. Many appreciate the clear explanations and the option to deal face-to-face rather than online. However, some grumble about limited Saturday opening hours and feel the savings rates could be more competitive. Mortgages left a few feeling frustrated by slow processes and poor communication.
Positive themes
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Savings staff are friendly, helpful and make you feel genuinely welcome.
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Savings branches offer a personal touch with face-to-face service and clear explanations.
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Savings accounts have good interest rates and a decent range of products.
Negative themes
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Savings rates could be better; some found them poor compared to others.
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Saturday opening hours for Savings branches are missed by many customers.
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Mortgage service was slow and frustrating with poor communication.