Suffolk Building Society, formerly Ipswich Building Society reviews
Suffolk Building Society, formerly Ipswich Building Society reviews
Verified businesses always have up to date contact details and can respond to reviews.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 1,927 product reviews
Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the personal face-to-face service that feels like a proper local community hub. People love the convenience of local branches and the straightforward, clear advice they get. On the downside, some find the savings rates a bit low and wish for longer opening hours or more modern banking features like cards and online access. Mortgage experiences were mixed, with some frustrations over delays and communication.
Positive themes
-
Savings staff are friendly, helpful and explain everything clearly.
-
Local branches are convenient and offer a welcoming atmosphere.
-
Savings products have competitive rates and clear terms.
-
Negative themes
-
Savings rates could be better compared to other providers.
-
Branch opening hours are too limited; Saturday openings missed.
-
Mortgage service was slow and frustrating with poor communication.
-