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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,584 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People appreciate the clear explanations and personal service that make savings straightforward. However, some feel the savings rates could be more competitive and wish for longer branch hours or more modern banking options.

Positive themes

  • Suffolk Building Society, formerly Ipswich Building Society Savings staff are friendly, helpful and make things easy. (93 mentions)
  • Suffolk Building Society Savings offers clear explanations and helpful advice in branch. (39 mentions)
  • Suffolk Building Society Savings is loved for its local branches and face-to-face service. (27 mentions)

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2584 company reviews Last reviewed within 7 days

Later Life mortgage

Mortgages 27th August 2026

Ethan was very knowledgeable and guided us through the process of applying for a Later life mortgage. All telephone queries answered promptly

Rated Excellent 5.00/5
Read more product reviews

Tracy was very friendly and helpful.

Savings 27th August 2026

Tracy was very friendly and helpful. Explained everything clearly.

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Good local contact with efficient people

    Good local contact with efficient people

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Very informative and helpful staff.

    Very informative and helpful staff. Very friendly. Gave extra information when asked about my account.

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Very helpful and efficient staff

    Very helpful and efficient staff

    Savings
    Verified source 26th August 2026
  • 5.00/5

    We found Felixstowe branch very helpful and friendly.

    We found Felixstowe branch very helpful and friendly. Good advice given . Very reassuring and explained the account simply and professionally

    Savings
    Verified source 26th August 2026
  • 5.00/5

    Very straightforward process to setting up my account

    Very straightforward process to setting up my account

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Opened JISA great service provided.

    Opened JISA great service provided. Was able to be seen when I needed. Very efficient. Was given all relevant details. Liked branch and service good. Collected all details for account.

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Excellent done exactly as requested,

    Excellent done exactly as requested, not happy with the bank. Enjoyed the coffee

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Friendly staff

    I have recently been dealing with Alex Lewis who has been to so friendly and extremely helpful. A great experience!

    Savings
    Verified source 25th August 2026
  • 5.00/5

    This is proper, old fashioned customer service at it...

    This is proper, old fashioned customer service at its very best. This is why I invest with you. The woman I saw today was outstanding.... This is proper, old fashioned customer service at its very best. This is why I invest with you. The woman I saw today was outstanding. No one else in financial services gets close to your customer care Read more Read less

    Savings
    Verified source 25th August 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

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