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Jaja Finance : Credit card reviews

Name: Credit card
Rating: 1.36 (143 reviews)

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1.37

Based on 143 reviews, last reviewed 20th Feb 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

New on the scene , easy to use app, decent credit li... New on the scene , easy to use app, decent credit limit , customer service could improve slightly Reviewed on: 15th April 2025

Latest lowest rating:

1

I forgot my special code in March 2015. I forgot my special code in March 2015. They blocked my card and access to app. I provided the relevant signed copies for proof of identity & they sen... Read more Reviewed on: 20th February 2026

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About this product

You can apply for a Jaja Vanta credit card in three steps online.

Manage your Jaja Vanta credit card account on the go using the app and keep track of how you're spending. Keep your account safe with security features like freezing your card.

Jaja Vanta credit card reviews help you find out what it’s really like to be a customer. If you’ve used Jaja before, you can also leave a review and share your experience.

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Jaja Finance Credit card reviews (143)

Cannot use card

Secondary card holder app doesn’t work - called customer service x3. Not very knowledgable. Kept passing on between teams. Then said customer service hours were over / call back after the weekend. Reviewed on: 12th August 2022

Exceptionally bad

Try to purchase something needed to use the app , the app never works then got online and online service not working , tried to call then no one answered, avoid this company , used to be post office and it was good and since changed to JaJa is absolute shambles Reviewed on: 15th July 2022

Reply from Jaja Finance Hi, Thanks for taking the time to leave a review. We're really sorry for the experience you've had. Please do send details to [email protected] so we can investigate promptly. Kind regards, Jaja team Response date: 18th July 2022

My app hasn't worked in nearly a month

After numberous phone calls I can't get my app to work. I can't authorise larger payments online using the app. Noone can give me any estimate of how long it will take to fix. Reviewed on: 13th July 2022

Reply from Jaja Finance Hi, Thanks for taking the time to leave a review. We're really sorry for the experience you've been having. Please send details to [email protected] so we can investigate promptly. Kind regards, Jaja team Response date: 18th July 2022

Modern and easy

Jaja are a company that embrace progress without making changes for changes sake. Their customer care is friendly and efficient. The card is especially good for foreign travel (this will be a priority for me when the world opens up). The app is user friendly and has some very clever little features like notifications when you use the card). I'm not a geek, but... well perhaps I am and Jaja satisfies the needs of this nerd bird. Reviewed on: 22nd March 2022

Reply from Jaja Finance Hi, Thank you so much for leaving such a great review! We appreciate your feedback and we're pleased to know you find our card good for use abroad. Thanks again! Kind regards Jaja team Response date: 19th May 2022

Really High Interest Rate

I current pay £64 a month interest on a £3300 credit card and have been for ages with JaJa. Trying to speak to someone about this is impossible and when I last spoke to someone they said it was for a balance transfer, but the interest rate is for purchases. I have no idea if this is correct and since the switch from PO they have been rubbish. It took months for me to use their app and wish I could transfer out of Jaja as I think I'm getting ripped off. Reviewed on: 10th February 2022

Reply from Jaja Finance Hi SGee, Thanks very much for your review and feedback. We're keen to add some clarity for you. If we can help please email [email protected] and we can take a look at your account. Kind regards, Jaja Team Response date: 15th February 2022

Online statement doesnt add up

Debits and credits four days srill not updated online. Its useless in keeping track of spend worse than the PO if thats possible. The balance and availability never up to date, totally in the dark on usage. Reviewed on: 20th December 2021

Reply from Jaja Finance Hi, We are sorry to hear this has happened and would advise emailing [email protected] as we are eager to resolve this for you. Kind regards, Jaja Team Response date: 20th December 2021

Avoid - appalling service

I was a Post Office customer, and since they bought the business the service and treatment has been appalling. Would have given zero rating if that was possible. Have now closed my account. Reviewed on: 8th December 2021

Reply from Jaja Finance Hi Paulj, We are very sorry to hear that you were dissatisfied with the service you received from Jaja. Thank you for leaving a review. We are constantly trying to improve our service so we will take your feedback on board. If there are any outstanding issues that require attention please feel free to email your details to [email protected] and we will try to resolve as quickly as possible. Regards, Jaja Team Response date: 13th December 2021

Poor

Having had a credit card with post office for years, I automatically got a jaja card. My credit limit was good and I used the card for small purchases. The app seemed easy to use but unfortunately when I used it to pay off my balance, it worked fine or so I thought. It actually did not process my payments. This happened on three separate occasions and I was therefore charged for late payment. The paper credit card statement also showed details of the account to payoff my balance which also isn’t the actual account number to pay off your balance. In the end I called customer services and paid off my balance and closed my account. There are far better credit card providers out there in my experience. Reviewed on: 6th November 2021

Reply from Jaja Finance Hi Emma, We are very sorry to hear this has happened and we're sad to see you leave our services. Kind Regards, Jaja Team Response date: 10th November 2021

Talking to a brick wall

Called up to request increase in credit limit. Told they don't take requests. Told they review files and offer credit limit increases in their own time Can't tell me whether/when my file is being reviewed. I then asked if they had up to date salary information, as my income is now >2x what it was when I opened the card 5 years ago. Told they don't collect salary information. Really poor and will be cancelling as soon as mortgage application complete. Reviewed on: 14th October 2021

Reply from Jaja Finance Hi, We are sorry to hear this has happened and would advise emailing [email protected] as we are eager to resolve this for you. Kind Regards, Jaja Team Response date: 15th October 2021

no communication

I got an email to tell me my payment was overdue, no email to say when it was due, just after the event to tell me they had taken £14 for nothing. No means of contacting them. Didnt download the app as it has a 1* rating. so trying to do it online, aargh. the statement is so tiny I cant read it, I have to download it to see it. Cancelling as soon as I can get hold of anyone. Reviewed on: 5th September 2021

Reply from Jaja Finance Hi, Thank you for contacting Jaja. We apologize for your experience. If you require assistance please email [email protected]. Kind Regards, Jaja Team Response date: 8th September 2021

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Jaja Finance : Credit card reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Jaja Finance : Credit card now

Jaja Finance Credit card reviews (143)

Cannot use card

Exceptionally bad

My app hasn't worked in nearly a month

Modern and easy

Really High Interest Rate

Online statement doesnt add up

Avoid - appalling service

Poor

Talking to a brick wall

no communication

Review Jaja Finance : Credit card now

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