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London Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.4 (15 reviews)

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4.55

Based on 15 reviews, last reviewed 23rd May 2025

900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

80%

3 star

2 star

13%

Latest highest rating:

4

Very good experience Very smooth process, the process was very clear and understandable. Reviewed on: 23rd May 2025

Latest lowest rating:

1

Extremely Disappointing Experience Extremely Disappointing Experience – Felt Ignored and Dismissed I’m genuinely shocked and disappointed by my experience with London Capital Credit Un... Read more Reviewed on: 23rd May 2025

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London Capital Credit Union Loans reviews (15)

Extremely Disappointing Experience

Extremely Disappointing Experience – Felt Ignored and Dismissed I’m genuinely shocked and disappointed by my experience with London Capital Credit Union. I submitted a thorough loan application, including full documentation proving my affordability – permanent full-time employment at £45k per year, regular savings, and a profitable business. Despite this, I was declined without any clear explanation or meaningful engagement with the documents I provided. Every follow-up was met with vague, copy-pasted responses that showed little care or attention to my actual situation. Even after escalating, I was told my application didn’t evidence affordability – despite showing I could comfortably meet repayments within my salary alone. This process has been confusing, frustrating, and frankly quite distressing. As a member who has been saving with them, I expected a supportive and human approach – not cold bureaucracy. I no longer feel that this credit union operates in the spirit of supporting its members or providing fair access to financial products. Would not recommend based on my experience – especially to anyone hoping for a thoughtful or responsive service. Reviewed on: 23rd May 2025

Very good experience

Very smooth process, the process was very clear and understandable. Reviewed on: 23rd May 2025

HIGHLY RECOMMEND

Always such a fast response, always helpful and easy to access Reviewed on: 20th May 2025

Reply from London Capital Credit Union Hi Sarah, Thank you for sharing your experience. We’re delighted you find our service fast, helpful, and easy to access. Providing prompt and accessible support is what we try to deliver to all our members. Response date: 21st May 2025

Easy to apply and lots of options on how to repay

The process is straight forward and the every time I email them or if I have any questions they response back quickly. Reviewed on: 19th May 2025

Reply from London Capital Credit Union Hi Annabelle, We value your feedback and aim to provide quality service, ensuring a seamless and efficient experience. Response date: 20th May 2025

I have been with the credit union for many years and...

I have been with the credit union for many years and they have always been helpful Reviewed on: 19th May 2025

Reply from London Capital Credit Union Hi Beverley, Thank you for your email. We are glad that our services have helped you over the years. Response date: 20th May 2025

They had been very helpful.

They had been very helpful. I was with them for more than 15 years. Reviewed on: 15th May 2025

Reply from London Capital Credit Union Hi Flordeliza, Thank you for your review and for being a long-term member. We are pleased that we have been able to help. Response date: 15th May 2025

Great experience!

Infact I am short of words but I can boldly say London Capital Credit Union is the best when it comes to supporting and proferring advice financially. Their staff possess a good telephone etiquette because they are accommodating when speaking to your on the phone especially a lady called ifeoma.If you want to smile big London Capital Credit Union makes it happen. Reviewed on: 15th May 2025

Reply from London Capital Credit Union Thank you so much for your wonderful feedback. We’re thrilled to hear you feel supported by our team and that our colleague made such a positive impression. Helping our members achieve financial well-being is our top priority, and your kind words mean a lot to us. Response date: 15th May 2025

Simple process - very understanding of circumstances.

Simple process - very understanding of circumstances. Had been refused elsewhere. Reviewed on: 15th May 2025

Reply from London Capital Credit Union Thank you for your feedback. We're glad we could make the process simple and support you when others couldn't. Response date: 15th May 2025

Smooth process

The application process is straightforward and response is quick. Reviewed on: 15th May 2025

Reply from London Capital Credit Union Thank you for your review. We are happy to have helped and delivered a quick service. Response date: 15th May 2025

I am really impressed with your services.

I am really impressed with your services. I applied for a loan recently that was approved in a short space of time. Your staff are experienced, respectful, and helpful. I will definitely recommend London Capital Credit Union to all my friends and family. Reviewed on: 15th May 2025

Reply from London Capital Credit Union Thank you for your kind words and for recommending us. We're delighted you found our service efficient and our staff helpful. It’s great to know we could assist you quickly with your loan when you need it most. We appreciate your support! Response date: 15th May 2025

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