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London Capital Credit Union reviews

London Capital Credit Union logo
Rated Excellent • 4.78/5

London Capital Credit Union reviews

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Review summary

People rate this company as Excellent based on 905 product reviews

Average score of 4.78/5
5 star
86%
4 star
10%
3 star
2%
2 star
0%
1 star
2%

London Capital Credit Union is a brilliant place to save and borrow with friendly, helpful staff who make the process easy and personal. Their loans come with fair rates and flexible repayments, and saving alongside borrowing is a real game changer. Some find the app and website a bit clunky, and a few have had slow loan decisions or occasional communication delays.

Positive themes

  • London Capital Credit Union’s staff are friendly, helpful, and make borrowing and saving straightforward.
  • The loan process at London Capital Credit Union is quick and easy with clear communication.
  • Saving with London Capital Credit Union is easy and helps build good habits alongside loans.

Negative themes

  • Some find the London Capital Credit Union app and website tricky to use or outdated.
  • Loan decisions can be slow or sometimes declined despite good saving history.
  • A few mention delays in communication or slow customer service responses at times.
Summarised by AI
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About London Capital Credit Union

London Credit Union is dedicated to promoting sound financial management by encouraging saving over borrowing.

With no minimum savings unless you take a loan, making our services accessible to everyone.

Capital Credit Unions ‘Saver Loans,’ sees part of each repayment go into your savings, helping you build financial security as you repay your loan.

Specializing in supporting people on low incomes or facing debt, offering low-cost loans as a fair alternative to expensive credit options. Guided by Co-operative Values & Principles, Capital Credit Union is committed to helping our members achieve lasting financial wellbeing.

If you're a customer, you too can leave a London Capital Credit Union review below to help others find the best providers on the market.

London Capital Credit Union at a glance

Contact details

Phone
020 7561 1786
Email
[email protected]
Social media

Reviews for London Capital Credit Union

Showing 11 of 905 company reviews

I registered and was communicated with quickly

Savings • 16th July 2025

I registered and was communicated with quickly

{"display":"Lauren Rudolph","full_name":"Lauren Rudolph","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1280796.png"}}'s avatar
Rated Excellent • 5/5
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I have always enjoyed the excellent customer service.

Savings • 16th July 2025

I have always enjoyed the excellent customer service. It has always been prompt and excellent communication

{"display":"Baabirinsea K","full_name":"Baabirinsea K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Consistent contact very good, and really easy to nav...

    Consistent contact very good, and really easy to navigate and understand

    {"display":"Sophie S","full_name":"Sophie S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/969522.png"}}'s avatar
    Savings
    Sophie S 16th July 2025
  • 5/5

    Always been very helpful, and rates are really good

    Always been very helpful, and rates are really good

    {"display":"Stefanie G","full_name":"Stefanie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stefanie G 16th July 2025
  • 4/5

    The process can seem a little lengthy but absolutely...

    The process can seem a little lengthy but absolutely great, trustworthy and very helpful!

    {"display":"Serah H","full_name":"Serah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Serah H 16th July 2025
  • 5/5

    My experience

    I have used the credit union for over 6 years now. Initially provided a loan, then as savings once loaned paid off. More recently approached... I have used the credit union for over 6 years now. Initially provided a loan, then as savings once loaned paid off. More recently approached them for a car loan and the process was simple., straight forward and even when I reached out due to a delay they responded quickly and assured me Read more Read less

    {"display":"AM","full_name":"AM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AM 16th July 2025
  • 5/5

    Always have a great experience via phone or in person.

    Always have a great experience via phone or in person. The staff’s are very helpful with great advice

    {"display":"Kerian D","full_name":"Kerian D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kerian D 16th July 2025
  • 4/5

    A great experience

    I’ve been a member for a few years now and have successfully borrowed and paid off loans as well as created some savings

    {"display":"KF","full_name":"KF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    KF 16th July 2025
  • 5/5

    You listen and react to needs.

    You listen and react to needs. It also serves as a community of liked minded people aiming for the same cause. savings

    {"display":"Julian E","full_name":"Julian E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julian E 16th July 2025
  • 5/5

    The most reliable credit union I know .

    The most reliable credit union I know . Grate way to save

    {"display":"Afisha H","full_name":"Afisha H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Afisha H 15th July 2025
  • 5/5

    Amazing service

    Lccu have been amazing. Following back to back pregnancies and moving house, I ended up with poor credit. LCCU allowed me to take out a... Lccu have been amazing. Following back to back pregnancies and moving house, I ended up with poor credit. LCCU allowed me to take out a loan to consolidate my debts and made the process super easy. I have had 2 loans with them and have managed to save my own pot of money along with paying them back. Such a great company. The customer service is also really good, very responsive and understanding. Read more Read less

    {"display":"Amber b","full_name":"Amber b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Amber b 15th July 2025

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