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Metro Bank: Fixed Term Savings reviews

Name: Fixed Term Savings
Rating: 4.76 (223 reviews)

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4.64

Based on 223 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Fantastic service online and in person. Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website Reviewed on: 5th December 2024

Latest lowest rating:

1

No empathy or flexibility whatsoever In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was lat... Read more Reviewed on: 24th September 2025

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About this product

Metro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our Metro Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Metro Bank Fixed Term Savings reviews (223)

Review of the Metro Bank, Fixed Term Savings:

Racist bank

Dear All, For sometimes I was checking saving rates on google and finally decided to open an online Metro saving account. After wasting over half an hour and trying to open an account, Metro website was keep informing me something has gone wrong and I need to retake another photo of my ID card. After number of unsuccessful attempts, I contacted Metro customer services and explained the issue, then I was told to attend in person with ID card at any Metro branch to deal with the issue. When I attended Wimbledon Metro branch the lady assistant told me the reason for not being able to open an online account was because I born in Iran and they need to send a copy of my passport and ID card to different office to check my record prior opening an account. I was shocked as soon as I heard that and responded to her that this is a direct an open racism, this has no place in the UK and Europe and I will complain about this. Just to inform you all, that, I have been living in London since 1986, completed A levels/universities and opened number of bank accounts and never been subjected to such a racism. This bank better either change its regulation or take its nonsense back where it came from. Reviewed on: 29th December 2023

Management

They have good application but not in good customer service. Reviewed on: 3rd April 2023

Excellent service

Always been quick and friendly staff dealing with my queries Reviewed on: 3rd April 2023

Great service

Excellent service instore when I called in, and got great rate on savings. Reviewed on: 3rd April 2023

Excellent Banking

Excellent opening times every day, polite staff. Reviewed on: 3rd April 2023

Great service

Great service, easy secure access to account. Good rate of interest. Reviewed on: 3rd April 2023

Great bank

Great bank to deal and a good experience on their website! Reviewed on: 3rd April 2023

Well ...

I did write to Metro in November 2020 (about where they had put my 'Matured Funds'), but never received an answer. Reviewed on: 17th March 2023

Do not take out a fixed terms savings account. Mine was 4 years, all interest credited year 4

Crediting all the interest in year 4 meant I paid tax on it. No one cared or had any knowledge of fixed term savings. 4 year deal so I had to pay tax because they added the whole amount at the end. Does this mean there reported company accounts are incorrect as well Reviewed on: 17th March 2023

Friendly, helpful staff. The bank is open every day.

Happy to be Metro Bank costume. Reviewed on: 13th March 2023

Very helpful staff! Love the idea of coming in any day to solve your needs/problems!

A Very Secured bank and very friendly staff! Reviewed on: 13th March 2023

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Metro Bank: Fixed Term Savings reviews

No new 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Metro Bank Fixed Term Savings reviews (223)

Racist bank

Management

Excellent service

Great service

Excellent Banking

Great service

Great bank

Well ...

Do not take out a fixed terms savings account. Mine was 4 years, all interest credited year 4

Friendly, helpful staff. The bank is open every day.

Very helpful staff! Love the idea of coming in any day to solve your needs/problems!

Do you have a different Metro Bank product?

Want to see more from Metro Bank?

Travel Money

Instant Access Savings

Young Saver

Join Smart Money People

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