Monese Reviews

  Ratings based on 5,346 reviews       Last review 4 days ago    
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Monese is the instant account for mobile people. An award-winning money account you can open instantly on your phone. Our technology enables people to travel, live or work freely, anywhere in the world.

Overall Rating

Amazing

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Monese Review Insight

What are people saying in their reviews?

Ease

51% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: App

Monese Products 5,346

Money Account

Answer me

Answer me! I have been trying to call and email. No response. I have spoken to the person who reported a transaction and they contacted there bank to get the report removed so my bank should be open. Why are you not getting back to me?!

Reviewed on 18th January 2022
TT Ashlie's avatar
TT Ashlie
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Money Account

I have 3 children at home and I'm being robbed from monese

I sold all the unnecessary things from the house and paid the debt to a friend, but Monese stole my money ... I have no money. I have 3 children at home and I'm being robbed

Reviewed on 13th January 2022
Judita Nagelova Slovakia's avatar
Judita Nagelova Slovakia
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Money Account

Account pending verification for over 2 months, sent out 4 emails, never got any replies

I've recently decided to try some freelance work, and I got Monese recommended to me by several of my friends for their ease of use and simple registration. Oh boy was I in for a... Read more

I've recently decided to try some freelance work, and I got Monese recommended to me by several of my friends for their ease of use and simple registration. Oh boy was I in for a ride.
To give credit where credit is due, the registration process really is straightforward, you fill out your information, do a photo session with your passport and then wait for them to verify your account. This is where everything went downhill.
After I did the KYC I got a screen stating that my information is being verified and that I will get a notification when my account is verified. THIS WAS OVER 2 MONTHS AGO. This screen is still there when I log in to the app.
I've tried using their live chat which is useless since it only lets you talk to a bot. I've sent FOUR emails, two to their official support email address, and two trough the app to a different address. I never got any reply.
For this to be even more infuriating, one of my friends registered a week after I did, and he already received his card. It took them 15 minutes to verify him. This is absurd, if there is a problem with my verification at least have the common courtesy to give me a notification that my application is denied or reply to my emails.
I DO NOT recommend their service, there are much better alternatives out there.

Reviewed on 23rd December 2021
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hangomango
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Money Account

Blocked account

Hello my account its blocked I need to change my email and phone number but its impossible one month I trying everything day to contact monese to verify my identity but one one answer my call my email text how I can do it all my money its inside and I... Read more

Hello my account its blocked I need to change my email and phone number but its impossible one month I trying everything day to contact monese to verify my identity but one one answer my call my email text how I can do it all my money its inside and I can't take my money I forgot my PIN code

Reviewed on 23rd December 2021
Milena 's avatar
Milena
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Money Account

Blocked account with 2700

Scam they blocked my account 6months ago with 2700 eu they not reply to emails they dont answer the phone avoid monese they are stealing money of poor people

Reviewed on 20th December 2021
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Marko
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Money Account

AVOID AT ALL COSTS

I've been a customer for nearly two years: the service has been terrible. AVOID AT ALL... Read more

I've been a customer for nearly two years: the service has been terrible. AVOID AT ALL COSTS.

A year ago, they kept nearly £6000 of my money and didn't transfer it to my account for 6 weeks. This caused me severe financial issues.

In addition, 6 weeks ago, they suspended my account saying they needed some identity and address information. I supplied that information (the same information used to open my account) got no reply for 6 weeks and now they say they are closing my account !

Good riddance to bad rubbish...a terrible "bank".

Reviewed on 14th December 2021
SD's avatar
SD
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Money Account

Never open an account!Fraudulent Bank

My friend’s account has been blocked with all savings without any reason! No answering the phone or email! You have thousands and thousands of complaints every social media platforms, websites and Google. How can you keep running this company ? Y... Read more

My friend’s account has been blocked with all savings without any reason! No answering the phone or email! You have thousands and thousands of complaints every social media platforms, websites and Google. How can you keep running this company ? You’ve been reported to FCA and I advise anyone who is from UK to do so.

Reviewed on 12th December 2021
vincent's avatar
vincent
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Money Account

They blocked my account and I can't get my money back. It's been 3 months and I'm not responding to emails. Be careful with Monese.

They blocked my account and I can't get my money back. It's been 3 months and I'm not responding to emails. Be careful with Monese.

Reviewed on 10th December 2021
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Victor Bahnari
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Money Account

SCAM

They have blocked the account with money in it and no one answers the phone or an email. Is a scam this company

Reviewed on 10th December 2021
Elvis Mnc's avatar
Elvis Mnc
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Money Account

They blocked my account and not responding to emails

on the 29th of November, 2021, they blocked my account and did not respond to the email. I have offered help to solve the restriction, but they are not getting back to me. My money is held and I have no idea when it will be released.

Reviewed on 8th December 2021
Regina's avatar
Regina
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Money Account

Thieves stole 2k

Frozen account no reason !! Can’t access money needed it for Christmas And rent

Reviewed on 7th December 2021
Vixen Black's avatar
Vixen Black
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Money Account

They have stolen my 800 EUROS

Dear All, It seem this company is on the eve of bankruptcy. I am suggesting to join for opening an official trial against this company. They have stolen our 800 EURO. As you understand from the practice we know that who will be first they will get... Read more

Dear All, It seem this company is on the eve of bankruptcy. I am suggesting to join for opening an official trial against this company. They have stolen our 800 EURO. As you understand from the practice we know that who will be first they will get their money back. Now I need at least 100 people who is a victim of this company. Please send DM to me. After we will hire a legal company and start trial. Unfortunately we have not other choice to reimburse our money. And from my point of view, who will be late, they will not get anything. For this reason we need to take immediate actions. Please write.

Reviewed on 2nd December 2021
Jeyhun Naghiyev's avatar
Jeyhun Naghiyev
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Money Account

Scam report FCA

https://www.fca.org.uk/consumers/report-scam-us

Reviewed on 23rd November 2021
Tomasz Bartosiewicz's avatar
Tomasz Bartosiewicz
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Money Account

Monese "Fraudese"

It seems Monese ("Fraudese") has problems with their finance and cash flow. Strongly recommend to make a... Read more

It seems Monese ("Fraudese") has problems with their finance and cash flow. Strongly recommend to make a complaint:

- for customers from UK:

https://www.fca.org.uk/firms/claims-management
https://www.financial-ombudsman.org.uk/
https://www.bankofengland.co.uk/contact

- for customer from UE (Monese is registered in Belgium):

https://www.nbb.be/en/financial-oversight/general/report-breach
https://www.fsma.be/en/warnings/companies-operating-unlawfully-in-belgium
https://www.ombudsfin.be/en/individuals/home/

info@nbb.be
enquiries@bankofengland.co.uk
info@ecb.europa.eu

complaints@monese.com
ombudsman@ombudsfin.be
complaint.info@financial-ombudsman.org.uk

Feel free to make complaints and describe your case there.

Monese will be held accountable for its financial frauds!!!

Reviewed on 22nd November 2021
Tomasz Bartosiewicz's avatar
Tomasz Bartosiewicz
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Money Account

Shit scruffy scamming bastards

They have blocked my account I’ve 450£ this is some sort of joke been weeks only reply I’ve had from them is saying you’ve asked us to close your account witch I didn’t I said if u won’t give me my money send it back to place it came from to witch they... Read more

They have blocked my account I’ve 450£ this is some sort of joke been weeks only reply I’ve had from them is saying you’ve asked us to close your account witch I didn’t I said if u won’t give me my money send it back to place it came from to witch they reply if u don’t transfer or use it we will give to charity is this a fucking laugh cheeky cunts I’m going to fca

Reviewed on 15th November 2021
Dominic Donnellan's avatar
Dominic Donnellan
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Money Account

Wankers

They’ve stole 29k from my business account and blocked me it’s been 39days all my direct debits can’t be paid The money was paid in for work materials to be ordered there address does not exist I have all the directors addresses from companies house LO... Read more

They’ve stole 29k from my business account and blocked me it’s been 39days all my direct debits can’t be paid The money was paid in for work materials to be ordered there address does not exist I have all the directors addresses from companies house LOOK OUT IM GOING TO GET JUSTICE AND YOUR BE PAYING! If I stole 30k of some innocent persons I’d be locked up police have been informed if they don’t resolve it I’ll take matters into my own accord FUCK THEM

Reviewed on 9th November 2021
Daniel Martin's avatar
Daniel Martin
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Money Account

MONESE IS A BIG FRAUD

MONESE IS A BIG FRAUD, you close my account without reason with more than 2000 euros on it, and now by email tell me i have only 300 euros.... IT IS THIS A JOKE? you will steal my money???

Reviewed on 9th November 2021
Ranma's avatar
Ranma
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Money Account

Account blocked

They block my account, where I was receiving my salary without any reason . No explanation. 2.5 weeks past I still cannot get the money out of there. Customer service is very poor! It was a mistake to send my salary to Monese account!

Reviewed on 8th November 2021
Road Biking's avatar
Road Biking
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Money Account

Blocked account without any reason

Monese - cheap company. Blocked my account 10 days ago ant dont answer at all. Not recommend to open accounts here!

Reviewed on 2nd November 2021
Anonymous's avatar
Anonymous
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Money Account

Blocked my account

They are not at all responding. They emailed me and said they will respond in 7 working days, but it has been more than 8 days. They posed a question to which I promptly responded, attaching documents that I mailed to them. My account has a balance of... Read more

They are not at all responding. They emailed me and said they will respond in 7 working days, but it has been more than 8 days. They posed a question to which I promptly responded, attaching documents that I mailed to them. My account has a balance of more than $3,000. To pay my sister's fees that I borrow money from my friends. Support@monese.com and risk@monese.com not at all responding from my any mails.
I'm at a loss I don't know what to do next. College fees are still pending and my friends amount I have to return back to them.

They're literally playing.

Reviewed on 25th October 2021
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Sajakhan
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