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Monese Reviews

Ratings based on 3750 reviews Last review 6 days ago
4.85 / 5Amazing overall rating

Monese - the instant current account for mobile people. An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

5 3425
4 239
3 13
2 7
1 66

Your Monese Reviews (3750)

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14th July 2019

Scammers

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the...

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Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the streets and I will make sure every social media platform is made aware of the scam. Get a generic response 'sorry to hear you having trouble and we cannot discuss on social media, call our office and get help.
Nonsense. I call and get no help. Call backs are not returned. Two friends have learnt from my experience and the service provided and are closing their account before this happens to them. I have no money and cannot even afford my anti depressants. Company like this is why people lose the will to live.

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14th July 2019

Scammers

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the...

Read more

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the streets and I will make sure every social media platform is made aware of the scam. Get a generic response 'sorry to hear you having trouble and we cannot discuss on social media, call our office and get help.
Nonsense. I call and get no help. Call backs are not returned. Two friends have learnt from my experience and the service provided and are closing their account before this happens to them. I have no money and cannot even afford my anti depressants. Company like this is why people lose the will to live.

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3rd July 2019

Frozen account

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your ...

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They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money
Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. I am close to becoming homeless because I cannot pay my rent or food and there is no understanding

Reply from Monese
Hi Khadijah - accounts can be locked often only temporarily as a precaution. If this is the case for you, you should have received a note from our team (on the email address registered to your Monese account). If you haven't, please call our Customer Support team to discuss: https://monese.com/contact
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3rd July 2019

Frozen accout

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your ...

Read more

They freeze your account and can terminate without any notice. I have over £18,000 in the account and cannot reach it. It's a scam to take your money
Do not fall for it because you will regret it. Check out other sites and you will read the reviews on how many customers money they have taken. Quick to respond to positive feedback but not help customers who have problems. I am making sure to write this review on all social platforms. No one deserves the stress.

Reply from Monese
Hi there - sorry to hear you're having trouble with your account. The best thing to do is to check the email address registered to your Monese account for updates from the team. If nothing has come through, please feel free to give us a call.
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1st July 2019

Account closured without any warining

I am having an issue with Monese Bank account. They've blocked my account and card last Friday (27/06/19) with a non reasonable explanation. I was just informed by email that the account is being closed. After several phone calls to their support...

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I am having an issue with Monese Bank account. They've blocked my account and card last Friday (27/06/19) with a non reasonable explanation. I was just informed by email that the account is being closed. After several phone calls to their support line I couldn't get any more information. I have in that account +-£2680 which they said I have to provide them with another account details that I own so they will transfer my funds but I didn't get yet any confirmation of this. Also, I was travelling on holidays and this situation caused me several issues (I had to transfer money from another accounts to have money available for me, I had to transfer money from my savings, my Standing Order to pay my letting agreement was not proceed, one direct debit was not possible to pay. I am now struggling to know when will my funds be returned to me.

Reply from Monese
Hi Yakuza - we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course, feel free to get in touch by phone if you have any further questions.
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17th May 2019

Fantastic app - Get £15 free with promo code VINCE428

Been with Monese for a few months now, and the registration was quick without any problems, the app is easy to navigate through, and it shows all the transactions on your account. I was able to transfer money to my account within 2 hours !...

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Been with Monese for a few months now, and the registration was quick without any problems, the app is easy to navigate through, and it shows all the transactions on your account. I was able to transfer money to my account within 2 hours !

It’s a fast and free online account available to anyone wanting online banking, instant and portable, no proof of address required. Receive and make payments, set up Direct Debits and shop online.

It's a fantastic app and would recommend to anyone.

Plus if you my promo code VINCE428 you will get £15 absolutely free when you complete your first card transaction. Limited time offer !

Reply from Monese
Thanks for your review!
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29th April 2019

Beware, they can cancel your service anytime without prior warning!!!!

Having used Monese exclusively with a spare phone and roaming SIM that I use for frequent travelling Monese suddenly decided that I do not ordinarily reside in the UK/EU and blocked my account without prior warning. Since then, my funds have been...

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Having used Monese exclusively with a spare phone and roaming SIM that I use for frequent travelling Monese suddenly decided that I do not ordinarily reside in the UK/EU and blocked my account without prior warning. Since then, my funds have been inaccessible and I was told that I have to wait up to 28 days for a transfer. Apparently, this is done for my own security as well and I now have to be patient. A reasonable business would have expressed any concerns prior to blocking my app but this is a cloud based, largely robot based company who cannot be trusted with your money under any circumstances.

Reply from Monese
Hi there - sorry to hear you're having trouble with your account! Unfortunately, we cannot discuss account details on social media, but we can assure you that our team will provide you with an update as soon as they can!
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12th April 2019

Get £10 free with this promo code VINCE428

Just started with Monese, and the registration was quick and easy, ordered my mastercard and received it in a few days. The service has been great, the transactions are fast...

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Just started with Monese, and the registration was quick and easy, ordered my mastercard and received it in a few days. The service has been great, the transactions are fast too.

The mastercard did cost me £4.95, but if you use this promo code VINCE428 , you will get £10 free when you deposit your first £10 !!!

Reply from Monese
Thanks! Hope we're gonna exceed your expectations and surprise you with what we've planned for this year!

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