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Monese reviews

Monese
Rated Excellent • 4.70/5

Monese reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 5,956 product reviews

Average score of 4.70/5
5 star
87%
4 star
7%
3 star
1%
2 star
0%
1 star
5%
Reviews for Monese have trended positively over the past 90 days

Monese makes banking easy with a user-friendly app, quick transfers, and solid security that many find reliable and convenient. However, the introduction of transfer fees and poor customer service have left quite a few frustrated, especially when accounts get blocked or issues go unresolved. Overall, it’s a handy bank but watch out for the charges and support delays.

Positive themes

  • Monese app is easy to use and makes banking simple and convenient.
  • Monese offers quick and seamless money transfers that save time and hassle.
  • Monese keeps money safe with good fraud protection and secure transactions.

Negative themes

  • Monese’s customer service is often slow or unresponsive when problems arise.
  • Monese charges fees for transfers and transactions that many find unfair.
  • Accounts get blocked or closed without clear reasons causing frustration.
Summarised by AI
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About Monese

Monese is a UK based, digital financial service.

Launches in 2015, Monese help anyone who is budgeting, saving or just trying to stay on top of their finances.

Monese offer digital current accounts, money transfers and prepaid debit cards across 31 European countries.

Monese at a glance

Contact details

Email
[email protected]
Social media

Reviews for Monese

Showing 11 of 5956 company reviews • Last reviewed within 7 days

This app stole 60% of a cash transfer without any ex...

Money Account • 1st May 2026

This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays... This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays to my monese and only 40% of the funds reached monese. The other 60% has vanished without a trace or explanation. Monese customer support is non existent. They have no phone number they dont reply to emails and the "ai assistant" will make you want to smash youe phone because its the most useless frustrating experience I have ever faced dealing with a company! They steal your money and dont reply to you. They are a scam company do not trust them with your money. I am disabled and they took the money for my taxi and I missed my hospital appointment. Worst experience I have ever had. 24 hours and no response from anybody completely unacceptable considering complaint to the FOS and FCA for hidden fees / missing money / non existany customer service. You expect better from a financial institution. As soon as my issue is resolved I will be filing a complaint. If you want to keep your money safe DONT USE MONESE THEY ARE THEIVES!! Read more Read less

{"display":"Bradley f","full_name":"Bradley f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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I think is best Bank in Europe , is easy...

Money Account • 24th March 2026

I think is best Bank in Europe , is easy , ist fast

{"display":"Malte Gehra ","full_name":"Malte Gehra ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    This bank is fraud when i apply i submitted everythi...

    This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what decision i don't understand why they block my device they collect information i they they use for different things other ways other bank not do this kind of thing Read more Read less

    {"display":"Md Fohad Hassan Lodi","full_name":"Md Fohad Hassan Lodi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290486.png"}}'s avatar
  • 5/5

    I am happy with my choice of this bank.

    I am happy with my choice of this bank. It's easy, simple and fast

    {"display":"Anonymous A","full_name":"Anonymous A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1170594.png"}}'s avatar
  • 4/5

    Just amazing l.

    Just amazing l. I really recommend everyone to use it

    {"display":"Emin H","full_name":"Emin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Emin H 25th March 2025
  • 1/5

    No customer service, this bank is ghost

    2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and... 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Read more Read less

    {"display":"Konstantinos k","full_name":"Konstantinos k","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1103581.png"}}'s avatar
    Money Account
    Konstantinos k 10th February 2025
  • 1/5

    Avoid this service at all costs.

    I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or... I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Read more Read less

    {"display":"Marianny G","full_name":"Marianny G","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1087848.png"}}'s avatar
    Money Account
    Marianny G 17th January 2025
  • 1/5

    international transfer is still pending as of Decemb...

    international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no... international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Read more Read less

    {"display":"Paulina J","full_name":"Paulina J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Paulina J 7th January 2025
  • 5/5

    Fast and easy

    I’ve had monese for about 5 years and never had issues with it.

    {"display":"Cosmina G","full_name":"Cosmina G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Money Account
    Cosmina G 15th September 2024
  • 5/5

    Slow answers from customer service.

    Slow answers from customer service...and bad thing no phone number 24/7

    {"display":"Ivaylo Ustaliev","full_name":"Ivaylo Ustaliev","avatar":{"url":"\/assets\/uploads\/avatars\/users\/506208.png"}}'s avatar
  • 5/5

    This is very good.

    This is very good.Thank you very much!

    {"display":"Cecilia Vlaic","full_name":"Cecilia Vlaic","avatar":{"url":"\/assets\/uploads\/avatars\/users\/998568.png"}}'s avatar

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