This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays... This app stole 60% of a cash transfer without any explanation. Money just vanished into thin air. I sent a cash transfer from my barclays to my monese and only 40% of the funds reached monese. The other 60% has vanished without a trace or explanation. Monese customer support is non existent. They have no phone number they dont reply to emails and the "ai assistant" will make you want to smash youe phone because its the most useless frustrating experience I have ever faced dealing with a company! They steal your money and dont reply to you. They are a scam company do not trust them with your money. I am disabled and they took the money for my taxi and I missed my hospital appointment. Worst experience I have ever had. 24 hours and no response from anybody completely unacceptable considering complaint to the FOS and FCA for hidden fees / missing money / non existany customer service. You expect better from a financial institution. As soon as my issue is resolved I will be filing a complaint. If you want to keep your money safe DONT USE MONESE THEY ARE THEIVES!! Read more Read less

I think is best Bank in Europe , is easy , ist fast

This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say... This bank is fraud when i apply i submitted everything after that they block my device app not working when i email them they say decsion made what decision i don't understand why they block my device they collect information i they they use for different things other ways other bank not do this kind of thing Read more Read less

I am happy with my choice of this bank. It's easy, simple and fast

Just amazing l. I really recommend everyone to use it

2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and... 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Read more Read less

I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or... I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Read more Read less

international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no... international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Read more Read less

I’ve had monese for about 5 years and never had issues with it.