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Money Wellness: Debt advice reviews

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4.92
Based on 5,599 reviews, last reviewed 10th May 2026
406% increase in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
95%
See only 4 star reviews
4%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very caring and helpful advisors. Very caring and helpful advisors. Trying to understand the situation and help the most efficient way. Good communication. Reviewed on: 10th May 2026
Michal M's avatar
Michal M

Latest lowest rating:

1

MONEY WELLNESS IS A SCAM I was going through money wellness for a DRO i got my 60 day breathing space put into place but since that has ended i have not been able to get throu... Read more Reviewed on: 23rd April 2026
Dale r's avatar
Dale r
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About this product

The advice from Money Wellness is free and impartial.

If you choose to go with one of their recommended solutions, there may be a fee. They also have a free, handy online solutions finder.

Money Wellness reviews help you find out what it’s really like to be a customer. If you’ve used Money Wellness before, you can also leave a review and share your experience.

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Money Wellness Debt advice reviews (5599)

Helpful and informative

5
Very helpful all the way through the process. Kept us informed and up to date. Reviewed on: 14th May 2025
Rob G's avatar
Rob G

Ridiculous system

3
Took over a month to sort out. Getting through on the phone was a joke. Then I was sent a plethora of text messages asking me to do the same thing repeatedly. I've watched the video that "speeds up the process" four times at a minimum. I was sent so many contradictory texts that I was so confused I decided to ring. Couldn't get through for over an hour. Then I received an email saying something different as I was on the phone and I thought it was sorted out. So I hung up. Alas, the confusing texts and emails started to come back again, saying my DRO will be stopped if I didn't reply and send the information requested - that I'd already sent at least twice! Booking a phonecall was also a nightmare when it came to the final stages of the process. Continually being asked to book an appointment when there were no slots to book. The calendar wasn't even there! I'm glad my DRO is sorted but I'm also glad the process is over! Reviewed on: 14th May 2025
Natalie H's avatar
Natalie H
Reply from Money Wellness Thanks for your feedback. We're sorry to hear this was your experience. We apologise for the messages and can understand how frustrating this must have been for you. We will investigate what has happened. We're always looking to improve our customers experience and will take on your feedback. Thanks, Money Wellness Response date: 13th June 2025
Money Wellness's logo
Money Wellness

Great costumer service.

4
Great costumer service. Application dealt with in good time and great help and advice. Only problem was not being easy to contact through via phone for some reason. But when in touch with someone they were great Reviewed on: 14th May 2025
Jazz A's avatar
Jazz A

Nice fast service

5
very nice and fast service recommended Reviewed on: 14th May 2025
Magdalena 's avatar
Magdalena

Natasha was very helpful and clear about the whole p...

5
Natasha was very helpful and clear about the whole process. Reviewed on: 14th May 2025
Grace Sumpton's avatar
Grace Sumpton

had a fantastic experience with Money Wellness.

5
had a fantastic experience with Money Wellness. From the moment I reached out, their team was supportive, professional, and genuinely understanding of my financial situation. They took the time to listen without judgment and offered practical advice tailored to my needs. The process was smooth and transparent, and I felt reassured every step of the way. They helped me understand my options clearly and worked with me to create a manageable plan that reduced my stress and improved my financial confidence. Thanks to their guidance, I now feel more in control of my finances and better equipped to manage things going forward. I highly recommend Money Wellness to anyone looking for trustworthy and compassionate financial support. Reviewed on: 14th May 2025
Georgina B's avatar
Georgina B

First class service

5
Brilliant staff but wait times to be connected can be very long 30-45 minutes believe me it is worth the wait Reviewed on: 14th May 2025
Chris M's avatar
Chris M

The customer service was excellent and the advisor S...

5
The customer service was excellent and the advisor Sam put me totally at ease Reviewed on: 14th May 2025
Shaun G's avatar
Shaun G

They were really helpful i was in a terrible mess...

5
They were really helpful i was in a terrible mess with my debts and suffering with mental.health problems made the situation impossible to deal.with they helped. Every step of the way excellent staff and service Reviewed on: 14th May 2025
Helen S's avatar
Helen S

Can't thank you enough.

5
Can't thank you enough. Amazing.You have helped me so much and I appreciate it. Time for a fresh start! Reviewed on: 14th May 2025
Loo's avatar
Loo

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