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Moneybarn: Car Finance reviews

Name: Car Finance
Rating: 4.83 (3217 reviews)

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4.84

Based on 3,217 reviews, last reviewed 10th Mar 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

This is my second car with moneybarn i do appreciate... This is my second car with moneybarn i do appreciate for the service Reviewed on: 10th March 2025

Latest lowest rating:

1

Please stay away from Moneybarn! Please stay away from Moneybarn! If you have issues with your veichle they are so unprofessional. They will not listen or communicate, finally won my ... Read more Reviewed on: 5th December 2024

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About this product

Looking for a new car finance provider? Read our community reviews of Moneybarn on Smart Money People. People like you share their comments, and experiences on our site in order to guide others who are looking for Moneybarn car finance reviews. Have you had experience with Moneybarn? Join our community of reviews, and leave a review of your own, and you too will be helping people find the right car finance providers!

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Moneybarn Car Finance reviews (3217)

Excellent service quality and value

Excellent service quality and value Reviewed on: 23rd March 2024

Best ever.

Very quick and easy process, very helpful staff, a pleasure to deal with. Reviewed on: 23rd March 2024

So happy for the help I get and a very good service.

So happy for the help I get and a very good service. Reviewed on: 23rd March 2024

I’ve been with Moneybarn for 3 years customer servic...

I’ve been with Moneybarn for 3 years customer service excellent I never thought I’d get credit but these gave me a chance and I hope I can go with them again there was a month I did struggle and I spoke to a guy and he was brilliant he allowed me some time, this company will help you if you are struggling I only did this once they will help you if definitely recommend moneybarn I really hope I get them again I. Thank them a lot for giving me this chance to have a nice car so thank you Moneybarn Reviewed on: 22nd March 2024

Very simple process easy to understand and completed...

Very simple process easy to understand and completed very quickly Reviewed on: 22nd March 2024

Amazing customer service

I was turned down by 2 other companies when i found Moneybarn and within a week i had my finance in place and was driving my new car Reviewed on: 22nd March 2024

Excellent

Everything was so easy to follow did most on line very helpful would recommend all documents was on line very happy with everything Reviewed on: 22nd March 2024

Avoid !!!!!!!

Avoid at all costs. got a car through these people, car wasn't drivable after 7 weeks of use. After 3 months they finally decided to get the car collected. I'm still awaiting my money back from them. I'm disabled and have no means of getting out now, I still had to pay while the car was sitting on my drive. Can't get a reply or a proper answer from them. I have had to go to the ombudsman to sort this mess out they take so long to reply to your email. They treat a ongoing complaint the same as a new. Not good business Reviewed on: 6th November 2023

AVOID

Awful company, i don't have an account with them but a previous tenant does. They left my address nearly a year ago and i am still receiving letters in the post from them. these have been sent direct back to them stating NOT AT THIS ADDRESS but i am constantly receiving letters from them and have even had bailiffs turn up at my door looking for the car/money as it has become apparent the account holder has stopped paying. i have repeatedly rang them to try and get this stopped, told them they have left the address, where they are now, where they work ect. I was advised every time i call someone from the recovery team will contact me.. guess what THEY NEVER DO!! They refuse to remove my address from his account as i am not the account holder and they need them to authorise to change. errr WHAT it is your company you can change the address! i have told them the stress it is causing me with the bailiffs turning up but they don't care and will carry on sending them until they get what is owed!!! they have now been reported to trading standards as i physically don't know what to do now and they are not interested. Reviewed on: 2nd November 2023

Incompetence affects your credit score

I changed jobs a few months after taking out my loan, the date my salary was paid in is 8 days after the installment date because I had to cancel my Direct Debit and was paid 8 days later they then notify the credit referencing agencies you have defaulted/missed a payment meaning your score will go down. I called moneybarn and had to wait over half an hour to get through to them to explain and request a change of payment date. They told me the credit referencing details have to stay so each month Moneybarn are damaging my credit score. This has gone on for months. I can't change my direct debit date so it's just a vicious circle. The customer service are diabolical as well as the Email wait time which takes weeks for a reply and if you have to email back a response again it takes weeks. I have made a complaint but still, there has been no reply...... Reviewed on: 1st November 2023

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Moneybarn: Car Finance reviews

100% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Moneybarn: Car Finance now

Moneybarn Car Finance reviews (3217)

Excellent service quality and value

Best ever.

So happy for the help I get and a very good service.

I’ve been with Moneybarn for 3 years customer servic...

Very simple process easy to understand and completed...

Amazing customer service

Excellent

Avoid !!!!!!!

AVOID

Incompetence affects your credit score

Review Moneybarn: Car Finance now

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