1st Stop Car Finance Reviews

  Ratings based on 15 reviews       Last review 1 year ago    

1st Stop car finance reviews can help drivers like you to find out more about 1st Stop before you take a loan to buy that next car. 1st Stop car finance reviews on Smart Money People are written by drivers like you to help other drivers find the best...

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1st Stop car finance reviews can help drivers like you to find out more about 1st Stop before you take a loan to buy that next car. 1st Stop car finance reviews on Smart Money People are written by drivers like you to help other drivers find the best car finance company for them. Smart Money People is the UK's leading financial services review site, so join us today by writing your honest review. Together, we can make the financial services industry work better for you.

Overall Rating

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1st Stop Review Insight

What are people saying in their reviews?

Customer Service

25% of feedback is Process related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: App

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Your Car Finance Reviews

15 reviews

Review 1st Stop's Car Finance now

Great service

Kept up To date with regular Statements. Staff are extremely helpful and very pleasant. Website is very easy to use and if you ever need any help they are so helpful

Reviewed on 8th July 2020
samantha buntain's avatar
samantha buntain

Great People

Any compamy is only as good as its people. 1st Stop Car Finance have kind, compassionate great people who really do care, not only about meeting targets but at the service they provide from the bottom to the top.

Reviewed on 25th April 2020
Neil Callow 's avatar
Neil Callow

Amazing agents clearly explained very fast

This company are very efficient very friendly and extremely helpful

Reviewed on 24th April 2020
Gareth Browitt's avatar
Gareth Browitt

Car loan

Fabulous service staff are the best

Reviewed on 13th April 2019
Ann Bilton's avatar
Ann Bilton

Excellent service

The staff are really friendly and helpful

Reviewed on 13th April 2019
Jo Robson's avatar
Jo Robson

Great Company

Having worked with 1st Stop for some time now, I can honestly say there values and beliefs of putting the customer first set a great example for the industry. Jordan Russell - Esendex

Reviewed on 12th April 2019
Jordan Russell's avatar
Jordan Russell

5 Star Service

Would recommend 1st Stop Car Finance to anyone. Quick responses and good customer services

Reviewed on 11th April 2019
Danielle Frisby's avatar
Danielle Frisby

great experience

Overall i would like to say that the staff on the car finance department are amazing. would recommend them to anyone.

Reviewed on 11th April 2019
Zoe's avatar
Zoe

A great personal service

I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up... Read more

I am onto my third loan with this company and I have nothing but praise for them. You can only put so.much on the application form, but they ring you up, ask for more details to enable you to get the funds you want, they have even come and picked up proof of income personally so as not to delay car purchase. All the dealerships I have dealt with have no issues accepting their car credit and also have had no hassle getting the money through. They reqlly do whatever it takes to get you the credit you want for the car you deserve!!

Reviewed on 11th April 2019
Joanne Thomas's avatar
Joanne Thomas

Great Customer Service

Fantastic company to deal with couln't fault them

Reviewed on 11th April 2019
Alison's avatar
Alison

OUTSTANDING

OUTSTANDING SERVICES FROM 1ST STOP

Reviewed on 6th April 2019
Adrian - Car Finance Giant's avatar
Adrian - Car Finance Giant

The worst company I have EVER dealt with

Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation... Read more

Having used 1st Stop Car Finance in order to purchase a car, I can hand on heart say I have never dealt with a business so error prone and quite simply embarrassing on a customer relation level.
I have endured 12 months of frustration and adverse credit scores due to errors caused by this company. My account has been in 'arrears' since day 1, even though I have never missed a payment. I have paid huge lump sums on numerous occasions and somehow the incompetent organisation still didn't realise their mistake let alone inform me I was in 'arrears!'
Not once have I received a letter, email or even a phone call. 12 months of unfair 'arrears,' causing my credit rating serious issues, and their first course of action was to offer me 30 pounds of highstreet vouchers! Which they never sent. Having complained they told me an investigation was on going and within 8 weeks it will be resolved. Which it wasn't. Still haven't heard a whisper.
Absolute joke of a company, do not use! They will make your life hell and not show an ounce of remorse.

Reviewed on 13th August 2018
1st Stop Shockers's avatar
1st Stop Shockers

For extremely desperate people

These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about... Read more

These are specialist lender for people with very poor credit file. The loans are very expensive with High APR about 37% i.e on a 10k loan you may pay 7k interest. Once a loan is granted and during the process, they will get all the information about you and your work (including contacting HR office where you work and/or line manager). They will call you and text you just before bank holidays asking you to alter your direct debit etc. These are very pushy people for personal information and will talk to you very disrespectfully each time you contact them. In true sense they will keep you nervous during and after you have taken a loan, this is all part of their strategy (approach and ability to grant loan to people with  extremely poor credit profile). These are sophisticated loan sharks. 

Reviewed on 2nd May 2018
Anon's avatar
Anon

Not what I expected

The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But... Read more

The staff veey friendly, but the only problem was that I've been told by phone that they got the car I want and I can drive it away the same day. Liars! That car they haven't got it and I coose another one that I had it home after about 2 weeks. But everything else was fine. Ohh and one more thing. I had lots of problems with it after 2 months. Mechanical problems.
I wouldn't recommend them to anyone to be honest

Reviewed on 16th June 2017
Larisa pop's avatar
Larisa pop

Quick service and friendly.

Friendly staff and very informative. Quick service with no hidden extras!

Reviewed on 30th June 2016
Lisa Debz's avatar
Lisa Debz