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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.78/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,264 product reviews

Average score of 4.78/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings.
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations.

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers.
  • Mortgage service has been poor for some with slow responses and unhelpful communication.
  • Some find Monmouthshire Savings outdated and difficult to use compared to modern banks.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3264 company reviews • Last reviewed within 7 days

Consistently excellent service

Mortgages • 10th June 2026

I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive,... I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive, friendly and professional. I would not hesitate to recommend them. Read more Read less

{"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Trip to Monmouth.

Savings • 10th June 2026

The staff in the Monmouth branch were knowledgeable, helpful and friendly.

{"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent Service.

    My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may... My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Read more Read less

    {"display":"Joan W","full_name":"Joan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joan W 9th June 2026
  • 5.00/5

    I received a friendly, helpful and professional leve...

    I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood.

    {"display":"Pietro Russo","full_name":"Pietro Russo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1632909.png"}}'s avatar
    Savings
    Pietro Russo 8th June 2026
  • 5.00/5

    Hristina explained details clearly, professionally a...

    Hristina explained details clearly, professionally and patiently, thank you.

    {"display":"Rhian g","full_name":"Rhian g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rhian g 8th June 2026
  • 5.00/5

    This is the second time we have dealt with Leon and...

    This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's... This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's professional and courteous but also kind and friendly. He makes the whole process as smooth as possible and dare I say enjoyable. Read more Read less

    {"display":"Nik A","full_name":"Nik A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nik A 8th June 2026
  • 4.00/5

    Good experience helpful staff

    Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment... Good experience helpful staff very friendly had to wait as the building society was busy but did not have to wait to long given appointment same day any questions we had were answered promptly Read more Read less

    {"display":"Linda c","full_name":"Linda c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda c 5th June 2026
  • 5.00/5

    Anita Morgan was most helpful

    i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i... i dealt with Anita Morgan as my Mortgage Advisor, she was extremely helpful, answered all of my questions clearly and explained thing clearly if i was confused. Nothing was too much trouble and I was kept fully informed throughout the process. Read more Read less

    {"display":"Archie","full_name":"Archie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Archie 4th June 2026
  • 5.00/5

    Anita Morgan was excellent and very helpful

    Anita Morgan who patiently, carefully ad thoroughly talked me through changing my mortgage was very efficient and, equally as important, did so with friendliness humour... Anita Morgan who patiently, carefully ad thoroughly talked me through changing my mortgage was very efficient and, equally as important, did so with friendliness humour and consideration for MY best choice and to provide what was best for ME Read more Read less

    {"display":"LEMONE","full_name":"LEMONE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    LEMONE 2nd June 2026
  • 3.00/5

    Trying to set up my savings account pin its not...

    Trying to set up my savings account pin its not easy

    {"display":"Andrew J Walker","full_name":"Andrew J Walker","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Good Savins Information

    Good friendly and knowledgeable service.

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 30th May 2026

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