Very competitive saving rates. Staff are always very friendly and helpful. Easy to get in touch with.

My dealings with the HerefordBranch and main office has been quite efficient and satisfactory. I have had awful bureaucratic experiences with other potential ISA cash... My dealings with the HerefordBranch and main office has been quite efficient and satisfactory. I have had awful bureaucratic experiences with other potential ISA cash providers. Mon BS has been trouble free! Read more Read less

The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they have... The Monmouthshire Building Society have a 'floor' rate on their variable rate products that, at the moment, doesn't go beneath 3.5 %. However they have no ceiling rate, so when the interest rates went up exponentially, there was nothing to protect their members. They therefore design their products to protect themselves alone. Potential customers should also know that for a long time preferential rates were offered to new members at the expense of existing members. Should a mutual building Society behave this way? Their mortgage products are all smoke and mirrors, a maze of early repayment fees, product fees, floor rates, set up so that their members will always be disadvantaged. I read the following today: "Monmouthshire Building Society has today (August 20th) published its financial results for 2024-25. The Newport-based Society has announced a 61% increase in profits for the last financial year, up from £2.3million, to £3.7million, and total assets reaching £1.72bn." Well it's no wonder. There's only ever going to be profits for the building society which plays heads I win, tails you lose. If you're looking for a fair building society which operates for the benefit of its members, don't look at the Monmouthshire. Read more Read less

Went into the Cardiff branch to ask about my savings and withdraw some money. I was dealt with by Cathy who was extremely helpful and... Went into the Cardiff branch to ask about my savings and withdraw some money. I was dealt with by Cathy who was extremely helpful and patient. Cathy is a credit to the society. Read more Read less

No fuss, helpful, easy to set up and understand. Heidi was friendly gave us her full attention. Explaining and answersing any questions we had.

Leon was really easy to talk to and dealt with my rate switch in a timely and efficient manner.

I had a mortgage with Monmouthshire Building Society which was coming to the end of its term. I spoke with one of your advisers, Leon... I had a mortgage with Monmouthshire Building Society which was coming to the end of its term. I spoke with one of your advisers, Leon Jenkins, with regard to finding a new mortgage product. Leon was totally professional in his advice while at the same time being helpful, courteous and polite. He answered all my questions objectively, clearly and with great patience with the result that I felt reassured that I was taking out the best product for me. He made a potentially stressful experience into a very pleasant one. Based on my experience I would be very happy to recommend Monmouthshire Building Society. Read more Read less

I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient throughout the... I recently had an appointment with Claire Oakey, and I cannot recommend her highly enough. She was extremely polite, professional, and very patient throughout the whole process. Even though I asked lots of questions and wanted to explore different options, Claire was always accommodating and explained everything clearly. She carefully compared different products, including options with and without fees, discussed reducing the mortgage term, and thoroughly checked my income and outgoings to ensure everything was suitable. I felt completely supported and reassured by her advice. The customer service I received was outstanding — Claire’s knowledge, patience, and professionalism really stood out. Although I had competitive rates from other providers, I chose to stay with Monmouthshire because the service I received from Claire exceeded all others. Highly recommended — thank you, Claire! I’m Read more Read less

Leon, my advisor was excellent and understood my circumstances and recommended an appropriable product accordingly