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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 2,275 product reviews

Average score of 4.90/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Ginny and Nicky in the monmouth branch were very hel...

Ginny and Nicky in the monmouth branch were very helpful, excellence service

{"display":"Tilly M","full_name":"Tilly M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Tilly M 9th June 2025

Latest negative rating

2/5

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a... As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Read more Read less

{"display":"A H","full_name":"A H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
A H 31st March 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2275 company reviews • Last reviewed within 7 days

Ginny and Nicky in the monmouth branch were very hel...

Savings • 9th June 2025

Ginny and Nicky in the monmouth branch were very helpful, excellence service

{"display":"Tilly M","full_name":"Tilly M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. It's great to hear that you have received excellent service at our Monmouth branch. We'll share your review with Ginny and Nicky.
9th June 2025
Monmouthshire Building Society

friendly and a positive experience explaining every...

Savings • 7th June 2025

friendly and a positive experience explaining every step of the process

{"display":"neil b","full_name":"neil b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. We'll share your feedback with the branch colleagues.
9th June 2025
Monmouthshire Building Society
  • 4/5

    In branch service review

    Locality. Joanne was very pleasant and helpful.

    Savings
    Verified source 31st May 2025
  • 5/5

    In branch service review

    Local, Branch, Friendly staff (Joanne) Very quick and efficient.

    Savings
    Verified source 31st May 2025
  • 5/5

    Staff very helpful and informative.

    Staff very helpful and informative.

    {"display":"Steven John Haigh","full_name":"Steven John Haigh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    In branch service review

    It would be extremely helpful to be able to receive the tax certificate information for the year end by the end of may, beginning of... It would be extremely helpful to be able to receive the tax certificate information for the year end by the end of may, beginning of June, Mya accounts always work these easier. Read more Read less

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Local face to face Brecon branch, Tom was very polite and informative. Lovely Atmosphere.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Very happy with the service I receive.

    Savings
    Verified source 30th May 2025
  • 4/5

    In branch service review

    On the high street. Good personal service.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Ease of access, friendly and helpful staff.

    Savings
    Verified source 30th May 2025
  • 5/5

    In branch service review

    Have been coming to this branch for a long time. Always friendly and professional.

    Savings
    Verified source 30th May 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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