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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.78/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,269 product reviews

Average score of 4.78/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure.
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings.
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations.

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers.
  • Mortgage service has been poor for some with slow responses and unhelpful communication.
  • Some find Monmouthshire Savings outdated and difficult to use compared to modern banks.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3269 company reviews • Last reviewed within 7 days

positive experience with Monmouthshire.

Mortgages • 24th June 2026

I had a really positive experience with Monmouthshire. I was requesting to borrow extra on our house to fund an extension. I dealt with Anita... I had a really positive experience with Monmouthshire. I was requesting to borrow extra on our house to fund an extension. I dealt with Anita who was so helpful in guiding me through the process and answering all of my questions (no matter how silly i though they were). Anita's knowledge and experience was exemplary. She made sure that our needs were met and that we were not pressured into anything. We couldn't thank her enough. On top of that, it took no time at all for funds to be released. Read more Read less

{"display":"Joe","full_name":"Joe","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Joe
Rated Excellent • 5.00/5
Read more product reviews

Excellent service from Anita Morgan

Mortgages • 18th June 2026

Excellent service from Anita Morgan

{"display":"Andrew D","full_name":"Andrew D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review. We'll share your feedback with Anita.
19th June 2026
Monmouthshire Building Society
  • 5.00/5

    always prefer face to face rather than on line.

    always prefer face to face rather than on line. Staff are always very helpful nothing is any bother , nice to see a friendly face

    {"display":"jonathan p","full_name":"jonathan p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jonathan p 15th June 2026
  • 2.00/5

    Very complicated to access/register both web and app.

    Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her... Very complicated to access/register both web and app. Thank goodness for Simon helped me with the web process and his colleague (female but catch her name) for helping me with the app process. Read more Read less

    {"display":"Peter B","full_name":"Peter B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter B 12th June 2026
  • 5.00/5

    Michelle has been fantastic with us.

    Michelle has been fantastic with us. She has been very professional and patient and answered all out questions. She went above her role to help us

    {"display":"Michael A","full_name":"Michael A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael A 10th June 2026
  • 5.00/5

    Consistently excellent service

    I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive,... I have been through several cycles of re-mortgaging and additional borrowing with the Monmouthshire Building Society and have always found them to be efficient, responsive, friendly and professional. I would not hesitate to recommend them. Read more Read less

    {"display":"Andrew G","full_name":"Andrew G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew G 10th June 2026
  • 5.00/5

    Trip to Monmouth.

    The staff in the Monmouth branch were knowledgeable, helpful and friendly.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 10th June 2026
  • 5.00/5

    Excellent Service.

    My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may... My local Clevedon Agency branch enables me to save regularly with ease and without being forced to do transactions online with concerns that errors may be made. The staff are professional, approachable ,always helpful giving excellent service. Read more Read less

    {"display":"Joan W","full_name":"Joan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joan W 9th June 2026
  • 5.00/5

    I received a friendly, helpful and professional leve...

    I received a friendly, helpful and professional level of customer service. Everything was explained clearly to me and all my questions were answered and easily understood.

    {"display":"Pietro Russo","full_name":"Pietro Russo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1632909.png"}}'s avatar
    Savings
    Pietro Russo 8th June 2026
  • 5.00/5

    Hristina explained details clearly, professionally a...

    Hristina explained details clearly, professionally and patiently, thank you.

    {"display":"Rhian g","full_name":"Rhian g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rhian g 8th June 2026
  • 5.00/5

    This is the second time we have dealt with Leon and...

    This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's... This is the second time we have dealt with Leon and in truth will keep coming back for our BTL needs because of him. He's professional and courteous but also kind and friendly. He makes the whole process as smooth as possible and dare I say enjoyable. Read more Read less

    {"display":"Nik A","full_name":"Nik A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Nik A 8th June 2026

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