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Monmouthshire Building Society reviews

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Rated Excellent • 4.86/5

Monmouthshire Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,197 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

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Reviews for Monmouthshire Building Society

Showing 11 of 3197 company reviews • Last reviewed within 7 days

informative and helpful.

Mortgages • 19th February 2026

Anita was informative and helpful. Explained everything clearly and helped guide me to what’s best for us

{"display":"L C","full_name":"L C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
L C
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review following your mortgage application. We're so pleased to hear your positive feedback. We'll share your review with Anita.
20th February 2026
Monmouthshire Building Society

Great Experience

Savings • 17th February 2026

Found Vicky very knowledgeable on the products on offer. Very helpful on explaining to us what we needed. Very satisfied with the whole experience which... Found Vicky very knowledgeable on the products on offer. Very helpful on explaining to us what we needed. Very satisfied with the whole experience which we have to do every year. This was far easier than the previous bank we had just visited. Read more Read less

{"display":"Vernon O","full_name":"Vernon O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. We’ll share your feedback with Vicky
18th February 2026
Monmouthshire Building Society
  • 5/5

    Very good and smooth and open account

    Very good and smooth and open account

    {"display":"Paul R","full_name":"Paul R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul R 15th February 2026
  • 5/5

    Staff very friendly and knowledgeable

    Staff very friendly and knowledgeable

    {"display":"Alun H","full_name":"Alun H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alun H 13th February 2026
  • 5/5

    Was worried a smaller BS would be slow, cumbersome a...

    Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS... Was worried a smaller BS would be slow, cumbersome and complicated. It was the opposite and the app is top class. I have other BS apps some are poor some are good this one is probably the best. Read more Read less

    {"display":"Derek P","full_name":"Derek P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Derek P 7th February 2026
  • 5/5

    A warm and friendly welcome.

    A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up... A warm and friendly welcome. Karen was extremely helpful. She talked through options of savings accounts available. I was able to install and set up my account on the app which is ideal for me. Very pleased I came into branch to set up this morning. Read more Read less

    {"display":"Richard C","full_name":"Richard C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richard C 7th February 2026
  • 5/5

    Very good!

    Very good! Extremely smooth process. Anita was excellent and kept us informed at each stage of the application. Each step was explained well.

    {"display":"Leah Davies","full_name":"Leah Davies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1342850.png"}}'s avatar
    Mortgages
    Leah Davies 4th February 2026
  • 5/5

    It was a positive experience.

    It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a... It was a positive experience. The staff were very friendly, helpful and polite. We were welcomed and immediately shown into a private room with a designated member of staff. We were offered refreshments and the whole experience wasn't rushed in any way. Read more Read less

    {"display":"Merryl S","full_name":"Merryl S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Merryl S 3rd February 2026
  • 5/5

    Good that branches are still on high street.

    Good that branches are still on high street. Staff helpful in branch. New app is a bonus.

    {"display":"Paul M","full_name":"Paul M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul M 2nd February 2026
  • 5/5

    I have been a member of Monmouthshire Building Socie...

    I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would... I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would particularly like to mention all of the team at the Monmouth branch AND Hannah at the Chepstow branch…….M B S are fortunate to have such a dedicated and professional team working for them. Please pass on my thanks. On a slightly different note thread, I shall be looking for a home for my ISA ,on April 6 ,2026 ,so hopefully M B S will have some competitive fixed rates on the table. Read more Read less

    {"display":"Mike Hobden","full_name":"Mike Hobden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike Hobden 30th January 2026
  • 5/5

    Great customer service

    Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and... Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and friendly approach made the whole process easy and enjoyable Read more Read less

    {"display":"Tom Rickman","full_name":"Tom Rickman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1334964.png"}}'s avatar
    Mortgages
    Tom Rickman 28th January 2026

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