Anita really had the magic touch. Anita was not only professional, she was accommodating around our busy work schedules and made the whole process incredibly... Anita really had the magic touch. Anita was not only professional, she was accommodating around our busy work schedules and made the whole process incredibly smooth. Above all, it was Anita’s personality that really stood out for us; Anita was so bubbly and personable and had such an infectious laugh! Anita took the time to get to know us, remembered some big life moments (my partners 30th birthday) and even after the process was done, Anita took the time to congratulate us on our new home. We were so grateful to Anita for keeping the flare and excitement for our new home alive - it really is the little things that mean the most. Anita was nothing short of brilliant throughout and is a true asset to Monmouthshire. We would both like to say a massive thank you to Anita for all that she did for us and we love our new home! Read more Read less

I dealt with Anita Morgan during our recent house sale and purchase. We had dealt with Anita previously and she was as knowledgeable and helpful... I dealt with Anita Morgan during our recent house sale and purchase. We had dealt with Anita previously and she was as knowledgeable and helpful as ever. A real asset to the Monmouthshire team and a pleasure to work with. Thank you again to her and all the team. Read more Read less

Been with MBS for many years, found them to be helpful proffessional and empathetic. Staff are always polite and it is a good experience to go there

Staff from Caerleon road delivered a 5* service thoughout

As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and... As always staff were very helpful and polite when I outlined my investment aims. The documentation to set up my savings investments was clear and was explained in detail by the staff member Read more Read less

Wanted to open a new account but found that branch did not accept debit card payments. Account opened with nil balance. will attend at Penarth agency to pay in soon

This is about setting up the new app -- very good experience - easy to follow steps - good that various otps's required. Only points... This is about setting up the new app -- very good experience - easy to follow steps - good that various otps's required. Only points I'd make are (1) Notification needed that user needs to agree to all sections individually on t&c front screen (2) notification needed that account no. should not contain "-" which are shown on pass book Read more Read less

Popped in the branch to change our ISA’s and Oliver was very professional on all levels

Needed to transfer an ISA, the agent was very helpful.