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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 2,402 product reviews

Average score of 4.90/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Cwmbran Branch- very efficient, friendly and a joy t...

Cwmbran Branch- very efficient, friendly and a joy to engage with. Good choice of products and competitive rates.

{"display":"Carol P","full_name":"Carol P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Carol P 1st July 2025

Latest negative rating

2/5

Savings Deposits

As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a... As from 1st April -appropriately April Fools Day- payment into any savings account has to be made in cash, online or by setting up a standing order. In my opinion this is unfair to customers who do not bank online and don’t want to make a trip to the bank followed by one to the Monmouthshire to deposit money. It’s very ageist although my daughter in her early 50’s is of the same opinion. The point of a passbook is to use it and be able see your deposit, balance and withdrawals. This is no reflection on counter staff in Newport might I add Read more Read less

{"display":"A H","full_name":"A H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
A H 31st March 2025
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2402 company reviews • Last reviewed within 7 days

Cwmbran Branch- very efficient, friendly and a joy t...

Savings • 1st July 2025

Cwmbran Branch- very efficient, friendly and a joy to engage with. Good choice of products and competitive rates.

{"display":"Carol P","full_name":"Carol P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us.
2nd July 2025
Monmouthshire Building Society

What a lovely young gentleman, he was very polite an...

Savings • 1st July 2025

What a lovely young gentleman, he was very polite and helpful, he will go far.

{"display":"Marie","full_name":"Marie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1252077.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We are so pleased that you had a positive experience with us. We'll share your feedback with the Cwmbran branch manager.
2nd July 2025
Monmouthshire Building Society
  • 5/5

    In branch service review

    Lovely service from Adele very friendly.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Very happy with service . Adele in Swansea branch was excellent. Seen straight away.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Wonderful, nothing to improve very pleased.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    A local branch easily accessible.

    Savings
    Verified source 28th June 2025
  • 5/5

    In branch service review

    Helpful, informative, knowledgeable. Always pleasant and happy with service.

    Savings
    Verified source 28th June 2025
  • 5/5

    In branch service review

    Natasha was very helpful and informative.

    Savings
    Verified source 28th June 2025
  • 5/5

    In branch service review

    The staff are so obliging and interested in all customers, great team of professionals.

    Savings
    Verified source 28th June 2025
  • 5/5

    I had a great experience.

    I had a great experience. All staff were welcoming and friendly. Evan who opened my account was excellent, professional and very knowledgeable.

    {"display":"TW","full_name":"TW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TW 27th June 2025
  • 4/5

    In branch service review

    Branch is easy to use. Friendly staff an conveniently the rates have gone up yet again!.

    Savings
    Verified source 27th June 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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