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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.74/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,347 product reviews

Average score of 4.74/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3347 company reviews • Last reviewed within 7 days

Gold Star!

Mortgages • 21st October 2026

Leon was super helpful and explained all the steps involved in renewing our mortgage. Friendly and knowledgable.

{"display":"Happy Customer","full_name":"Happy Customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Having a local Agency enables regular saving.

Savings • 19th October 2026

The local Agency Branch at Clevedon is local, making it easer for me to save on a regular basis. The staff are professional and knowledgeable... The local Agency Branch at Clevedon is local, making it easer for me to save on a regular basis. The staff are professional and knowledgeable about the savings options Monmouthshire offer and are happy to advise. They are always welcoming, friendly and approachable. Read more Read less

{"display":"Joan W","full_name":"Joan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent ambassador & Monmouthshire

    Mortgage arranged via Sharon Penn what a great experience and customer service she provided - amazing attention to detail and fantastic service level given

    {"display":"Damian N","full_name":"Damian N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Damian N 16th October 2026
  • 5.00/5

    Lisa as extremely helpful and personable - thanks Lisa

    Lisa as extremely helpful and personable - thanks Lisa

    {"display":"Stephen T","full_name":"Stephen T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Stephen T 16th October 2026
  • 5.00/5

    I got into a pickle trying to download and use the App.

    I got into a pickle trying to download and use the App. I made an appointment to see someone in the office to help me.... I got into a pickle trying to download and use the App. I made an appointment to see someone in the office to help me. Andrea, from the Caldicot branch sorted everything out for me with patience and efficiency. Thank you Andrea! It is wonderful to be able to not only speak to a human but deal with one face to face! Long May this continue! Read more Read less

    {"display":"Mrs E","full_name":"Mrs E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs E 14th October 2026
  • 5.00/5

    Good service-Dealt with quickly and efficiently

    Dealt with quickly and efficiently

    {"display":"Catherine B","full_name":"Catherine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Catherine B 12th October 2026
  • 5.00/5

    Online Account

    Visited the Blackwood branch about 2 pm on Friday

    {"display":"David Clive Jones","full_name":"David Clive Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Clive Jones 10th October 2026
  • 5.00/5

    Excellent Service

    I received excellent service when I attended the MBS at Newport on 9 October 2026 from a young gentleman. He offered clear advice and had... I received excellent service when I attended the MBS at Newport on 9 October 2026 from a young gentleman. He offered clear advice and had patience dealing with an elderly person, myself, He works at the Newport Branch of the Monmouthshire Building Society. Read more Read less

    {"display":"Barbara","full_name":"Barbara","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barbara 10th October 2026
  • 5.00/5

    Fantastic service thank you

    Had to add Sally with LPA documentation and update my accounts to the best ones. Great advice and Heidi and Paula were really good with... Had to add Sally with LPA documentation and update my accounts to the best ones. Great advice and Heidi and Paula were really good with advice and explaining the products. Fantastic service and would recommend anyone to attend Usk branch for a great service. Read more Read less

    {"display":"Sally B","full_name":"Sally B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sally B 8th October 2026
  • 5.00/5

    Everything went smoothly with no problems.

    Everything went smoothly with no problems.

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 8th October 2026
  • 5.00/5

    Hristina Winstanley was very helpful in arranging my...

    Hristina Winstanley was very helpful in arranging my mortgage options. Super friendly and knowledgeable.

    {"display":"Mr C","full_name":"Mr C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mr C 5th October 2026

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