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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.73/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,332 product reviews

Average score of 4.73/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended positively over the past 90 days

Monmouthshire Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get face-to-face advice. People really appreciate the personal touch and the ease of dealing with knowledgeable teams in Savings and Mortgages. However, the app and online services frustrate many, with slow transactions and tricky login issues, while some mortgage experiences have been less than smooth.

Positive themes

  • Monmouthshire Building Society Savings staff are friendly, helpful, and make visits a pleasure. (71 mentions)
  • Having local branches for face-to-face service is a huge plus for Monmouthshire Savings. (82 mentions)
  • Monmouthshire Mortgages offer professional and friendly service with clear explanations. (18 mentions)

Negative themes

  • The Monmouthshire app is frustratingly unreliable and slow for Savings customers. (8 mentions)
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Phone
01633 844 340
Main address
John Frost Square, Newport, NP20 1PX
Find a local branch
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3332 company reviews • Last reviewed within 7 days

Needs to arrange a product switch and had a few hour...

Mortgages • 1st October 2026

Needs to arrange a product switch and had a few hours to go before rates increased. Staff were very helpful and went out of their... Needs to arrange a product switch and had a few hours to go before rates increased. Staff were very helpful and went out of their way to ensure that I could secure the rate. Pleasant and professional service. Read more Read less

{"display":"Gareth J","full_name":"Gareth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Michelle Groves is excellent.

Mortgages • 30th September 2026

Michelle Groves is excellent. Knowledgeable and understanding, caring and supportive, and responsive. An all round excellent experience.

{"display":"Paul A","full_name":"Paul A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent mortgage advisor

    Sharon Penn was my mortgage advisor. She treated me with the utmost fairness, honesty and integrity at all times and provided excellent balanced advice to... Sharon Penn was my mortgage advisor. She treated me with the utmost fairness, honesty and integrity at all times and provided excellent balanced advice to help me make a decision on my mortgage. I would highly recommend Sharon to anyone in this respect. Read more Read less

    {"display":"GF","full_name":"GF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    GF 30th September 2026
  • 4.00/5

    Michelle was helpful kept us in the loop and was goo...

    Michelle was helpful kept us in the loop and was good at finding the right iptions for us. Only down side was the interest rates currently

    {"display":"Gareth Jackson","full_name":"Gareth Jackson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1762919.png"}}'s avatar
    Mortgages
    Gareth Jackson 30th September 2026
  • 5.00/5

    I’ve always had the best experience with Monmouthshire

    I’ve always had the best experience with Monmouthshire

    {"display":"Deborah ","full_name":"Deborah ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Deborah 30th September 2026
  • 5.00/5

    Remortgaging

    The options were explained to me clearly and patiently.

    {"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Clare R 29th September 2026
  • 4.00/5

    Quick and efficient call, all set up quickly snd con...

    Quick and efficient call, all set up quickly snd conveniently for me

    {"display":"marc lancey","full_name":"marc lancey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1762044.png"}}'s avatar
    Mortgages
    marc lancey 25th September 2026
  • 5.00/5

    Monmouthshire BS have always been easy to deal with.

    Monmouthshire BS have always been easy to deal with. And this time was no exception. Leon Jenkins was excellent, and made the application easy and... Monmouthshire BS have always been easy to deal with. And this time was no exception. Leon Jenkins was excellent, and made the application easy and stressless, His communication was clear and i was left understanding every part of the process. Thanks again Leon, your a credit to your company. Read more Read less

    {"display":"Steve S","full_name":"Steve S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Steve S 24th September 2026
  • 1.00/5

    Can't log in - I have two account numbers

    Can't log in - I have two account numbers

    {"display":"Kenneth","full_name":"Kenneth","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kenneth 22nd September 2026
  • 5.00/5

    Good info and good service.

    Good info and good service. Everything was explained well. Very clear. In simple language

    {"display":"John G","full_name":"John G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    John G 21st September 2026
  • 5.00/5

    Hristina was lovely, explained things in a polite ma...

    Hristina was lovely, explained things in a polite manner and made the call really easy and free flowing. Great service

    {"display":"Chris E","full_name":"Chris E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Chris E 18th September 2026

    Products from Monmouthshire Building Society

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