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Monmouthshire Building Society reviews

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Rated Excellent • 4.87/5

Monmouthshire Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 3,119 product reviews

Average score of 4.87/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 3119 company reviews • Last reviewed within 7 days

Leon Jenkins has helped us with a few mortgage renew...

Mortgages • 10th December 2025

Leon Jenkins has helped us with a few mortgage renewals, he is always so helpful and knowledgeable. Nothing is ever too much trouble and explains things very clearly.

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Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for sharing your feedback with us. We're so pleased to hear your positive comments. We'll share your review with Leon.
11th December 2025
Monmouthshire Building Society

Junior Isa in the Queen Street branch

Savings • 5th December 2025

I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about... I set up a Junior Isa in the Cardiff Queen Street branch. Cathy was very friendly and explained everything in great detail. We spoke about her visits to Ireland (I'm Irish) and her plans to return. It was a pleasant experience overall. Read more Read less

{"display":"Colin S","full_name":"Colin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving a review for our Cardiff branch. We're pleased to hear that you had a pleasant experience with us. We'll share your feedback with Cathy.
5th December 2025
Monmouthshire Building Society
  • 5/5

    A productive visit.

    A pleasant and informative experience from a courteous and helpful member of staff.Which resulted in suitable investments for us.

    {"display":"Phil T","full_name":"Phil T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Phil T 4th December 2025
  • 5/5

    Always friendly and informative and value face to fa...

    Always friendly and informative and value face to face local branch

    {"display":"Wendy A","full_name":"Wendy A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Wendy A 3rd December 2025
  • 3/5

    Not too impressed with their processing of deposits.

    Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them,... Not too impressed with their processing of deposits. This month (December 2025), they correctly credited deposits made by standing order, but then immediately reversed them, and the money is nowhere to be seen. Countless numbers of people are now chasing thousands of pounds. Zero communication from MonBS. Very, very poor showing Read more Read less

    {"display":"RGreview","full_name":"RGreview","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    RGreview 2nd December 2025
  • 5/5

    In branch service review

    Caldicot branch is friendly. Andrea was very helpful.

    Savings
    Verified source 29th November 2025
  • 4/5

    In branch service review

    Can have a laugh with the staff!.

    Savings
    Verified source 29th November 2025
  • 5/5

    In branch service review

    Welcoming an friendly. Was able to answer all our questions.

    Savings
    Verified source 29th November 2025
  • 5/5

    In branch service review

    Being local and friendly. Informative.

    Savings
    Verified source 29th November 2025
  • 5/5

    In branch service review

    I chose to use a building society with a local branch. I prefer face to face communication with David and the passbook.

    Savings
    Verified source 29th November 2025
  • 5/5

    In branch service review

    Very helpful. No appointments needed. Staff very professional. Would like to be able to transfer money with debit card.

    Savings
    Verified source 28th November 2025

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