I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would... I have been a member of Monmouthshire Building Society for many years now and I have always received a consistently high standard of service.I would particularly like to mention all of the team at the Monmouth branch AND Hannah at the Chepstow branch…….M B S are fortunate to have such a dedicated and professional team working for them. Please pass on my thanks. On a slightly different note thread, I shall be looking for a home for my ISA ,on April 6 ,2026 ,so hopefully M B S will have some competitive fixed rates on the table. Read more Read less

Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and... Anita was really helpful taking care to provide detail every step of the way, really focusing on the customer and our requirements. Her advice and friendly approach made the whole process easy and enjoyable Read more Read less

App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome... App nightmare…. I just want to open another account but had to reset pin , the put in unique id. Apparently in my original welcome letter. Found an email with id. App wouldn’t accept it. Frozen out. Aaaagh Read more Read less

Anita was just fantastic from start to finish for BF above and beyond, understanding my confusions and acknowledging them in a wonderful way! She was... Anita was just fantastic from start to finish for BF above and beyond, understanding my confusions and acknowledging them in a wonderful way! She was a wonderful lady to speak with and I could tell she genuinely cared for me as a customer, ensuring everything was for my best interests! The Monmouthshire Building Society continues to support me 10 years down the line- thank you! Read more Read less

Staff are always courteous and professional.

Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each... Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each occasion and therefore blocked. Now need to make personal contact to access account. Not very good service via app. Read more Read less

I found the staff very helpful and friendly

I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer... I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer services with good outcomes . The app service introduced is useful. It would have been convenient to access closed accounts for interest for self assessment. HOPE MY REQUEST FOR THE PAPER COPY FOR YEAR 2024-25 would be complied with Thanks Read more Read less

App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete... App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Read more Read less