Staff are very helpful and they have a very good understanding of their product knowledge are excellent, service with smile will always add to companies goodwill.

Very helpful staff at the agency in Portishead

I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival... I'd spoken with Ginny and booked a mtg. at the Monmouth Branch to discuss potential ISA products and options. I was warmly welcomed upon arrival by Nicky, Mandy & Ginny, something that put me at ease and ready for the mtg. Mandy took me to an office for our mtg and we covered ISA options, pro's and cons and how Monmouthshire Bldg Soc operates in that product space. Following our mtg i'm better informed, confident in the potential benefits and likely to proceed with a Monmouthshire Bldg Soc ISA. The welcome. knowledge and excellent customer focused approach of staff at the Monmouth branch is very much appreciated. Whilst we have a mortgage with the Monmouthshire Bldg Soc. i look forward to adding ISA product/s in future. Well worth the in person visit and will visit the branch in future Read more Read less

Anita has been amazing, she was bubbly and made everything easy to understand

I spoke with Leon Jenkins who was excellent. He explained everything clearly and was very helpful in helping me to decide on the correct product to suit me

The whole process was extremely efficient and straightforward. The mortgage advisor was not only extremely helpful and informative but went out of her way to... The whole process was extremely efficient and straightforward. The mortgage advisor was not only extremely helpful and informative but went out of her way to put us at ease and ran through the whole process with us so we knew what to expect at every step of the way. Read more Read less

I had the pleasure of working with Anita Morgan for the last few months to complete our mortgage application. Not only was Anita so professional... I had the pleasure of working with Anita Morgan for the last few months to complete our mortgage application. Not only was Anita so professional and proactive but she was incredibly helpful and made the whole process a lot of fun. I would highly recommend her and the Building Society. Read more Read less

I am registered partially sighted and the text was difficult to see because the text wasn’t black on white, I needed assistance to complete the application

Anita made the whole mortgage process straightforward and stress-free. She was efficient, responsive and kept everything moving quickly from start to finish. She took the... Anita made the whole mortgage process straightforward and stress-free. She was efficient, responsive and kept everything moving quickly from start to finish. She took the time to explain each stage clearly, answered all of our questions, and recommended the mortgage product that best suited our circumstances. We always felt well informed and supported throughout the process. I would happily recommend Anita to anyone looking for a knowledgeable and professional mortgage adviser. Read more Read less