Excellent service from start to finish. Claire Oakey was my adviser and it was an easy and smooth process. I was kept up to date... Excellent service from start to finish. Claire Oakey was my adviser and it was an easy and smooth process. I was kept up to date and given all the information I needed to make an informed decision. Thank you Claire! Read more Read less

I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone... I gave a poor rating because i could not register with the app and login.The app kept coming up with error messages regarding my phone number,my pin number and then it just said phone customer services.I gave up after talking to customer services twice in 3 hours waiting to try and sort the problem. I had to register on the website and wait for my activation key.Really poor App. Read more Read less

We had an excellent experience with our mortgage broker Michelle from start to finish. They were incredibly patient throughout the entire process, taking the time... We had an excellent experience with our mortgage broker Michelle from start to finish. They were incredibly patient throughout the entire process, taking the time to explain everything clearly and answer all of our questions, no matter how small. Their friendly and approachable manner immediately put us at ease, making what can often be a stressful experience feel straightforward and manageable. Communication was excellent, and we always felt supported and kept informed every step of the way. Thanks to their knowledge, professionalism, and dedication, securing our mortgage was a smooth and positive experience. I would highly recommend them to anyone looking for a mortgage broker who is reliable, personable, and genuinely committed to helping their clients achieve the best outcome possible. Read more Read less

They have listened and supported me all the way. My situation was not the easiest one, but they worked with me to find the best possible solution. Great experience.

To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could... To open an account via your app, I had to lie! I had to select a nationality from a pre-determined list. The nearest I could find was United Kingdom. This is not a nationality. My nationality is British. Please check any British passport to confirm this. Similarly for place of birth. I selected United Kingdom. This isn't true, but my actual place of birth (Guernsey) was not a permitted entry. As I trust you are aware, the Channel Islands are not, and never have been, part of the UK. Please update your procedures. (For the record, I have lived in the UK - on the mainland, as we Channel Islanders say - for over half a century, but that doesn't change my place of birth.) Read more Read less

straight forward and hassle free process.

My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from... My star rating may seem odd. On my iPad I can access my account but cannot complete forms to transfer savings. I got help from Sofia Swaine who was extremely helpful but I could not complete forms to begin an internal transfer. Following her advice I used my MAC to download and fill out forms. My Mac says your site is Jailbreaked and is incompatible with your site. Will have to get forms posted. This is very frustrating. Read more Read less

Excellent service from start to finish. The team was professional, knowledgeable, and made the remortgage process smooth and stress-free. They kept me informed throughout and... Excellent service from start to finish. The team was professional, knowledgeable, and made the remortgage process smooth and stress-free. They kept me informed throughout and were always happy to answer my questions. I would highly recommend them to anyone looking for a reliable mortgage company. Thank you! Read more Read less

I have an Isa and savings account with MBS. From the time I opened my account with them, I have been treated with the greast of respect.