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Monmouthshire Building Society reviews

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Rated Excellent • 4.86/5

Monmouthshire Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 3,184 product reviews

Average score of 4.86/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

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Reviews for Monmouthshire Building Society

Showing 11 of 3184 company reviews • Last reviewed within 7 days

Staff are always courteous and professional.

Savings • 19th January 2026

Staff are always courteous and professional.

{"display":"KD","full_name":"KD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
KD
Rated Excellent • 5/5
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Reply from Monmouthshire Building Society
Thank you for leaving us a review it’s always nice to hear when our members are happy – we’ve shared this with the team.
19th January 2026
Monmouthshire Building Society

Tried to access account.

Savings • 17th January 2026

Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each... Tried to access account. Required to re-register as system fault. When doing do, entered unique number as e-mailed on 3 occasions but rejected on each occasion and therefore blocked. Now need to make personal contact to access account. Not very good service via app. Read more Read less

{"display":"Eifion E","full_name":"Eifion E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Reply from Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you are experiencing issues whilst trying to access your account through our app. Your feedback will be shared with our app support team, and we appreciate you providing us with your comments. We’re looking to continually improve our digital services for our customers. We understand that you have spoken with a member of our Savings and Customer Contact team this morning, if you require any further assistance please reach out to the team.
19th January 2026
Monmouthshire Building Society
  • 5/5

    SAVINGS/ISA

    I found the staff very helpful and friendly

    {"display":"Catherine Price","full_name":"Catherine Price","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Catherine Price 16th January 2026
  • 5/5

    One of the good B Societies

    I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer... I have been a regular customer of the building society for the last 3 years benefiting from best Savings rates. I have sometimes used customer services with good outcomes . The app service introduced is useful. It would have been convenient to access closed accounts for interest for self assessment. HOPE MY REQUEST FOR THE PAPER COPY FOR YEAR 2024-25 would be complied with Thanks Read more Read less

    {"display":"S GHAI","full_name":"S GHAI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    S GHAI 14th January 2026
  • 2/5

    App would not take info given

    App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete... App would not take the information given to start the account and kept getting messages to call the BS. Cust service told me to delete app and reload but same problems. Cust service tried to sort out but couldn’t. 4th attempt and a few days later, finally got it sorted. Also app tells you to call the BS between 9and 5 but seems to forget they don’t open until 10 on Wednesdays for their sleep in. Read more Read less

    {"display":"Jj","full_name":"Jj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jj 14th January 2026
  • 5/5

    Great Customer Service, very help full and easy to s...

    Great Customer Service, very help full and easy to speak with. Went through a variety of accounts until they found the best one to suit my needs. Very happy.

    {"display":"Annette T","full_name":"Annette T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1101112.png"}}'s avatar
    Savings
    Annette T 13th January 2026
  • 5/5

    In branch service review

    I use the app, but I also have and like the passbooks - I am a uni student and I like the variety of the app/passbook for budgeting.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Pleasant staff. Very helpful and friendly and when needed they explain simply and easily. The office is very accessible, light and on one of the... Pleasant staff. Very helpful and friendly and when needed they explain simply and easily. The office is very accessible, light and on one of the main streets near useful carparks. All in all provides an excellent experience. Read more Read less

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    I like face-to-face, I don't use online at all. Please stay on high street and in Chepstow. Great staff and very friendly.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Personal service in branch in my home town.

    Savings
    Verified source 31st December 2025
  • 5/5

    In branch service review

    Availability of personal service. Very friendly approach and patience.

    Savings
    Verified source 31st December 2025

    Products from Monmouthshire Building Society

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