So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than... So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than good. It shows people choose easier passwords to remember if they keep having to change passwords. However when you change a password, you need to provide unique ID codes which are from your original paperwork, as well as when you have your credentials reset / blocked for security so you have to update and add new ones every month, you have to provide the normal stuff like name, email etc however requiring multiple unique IDs. Account number (whoch you cant access without logging in so catch 22) and if you leave the app to go to your emails, it wipes all data fields and sends you back to the beginning. Then once you do enter the correct information. It said it wasnt valid which okay, theres a chance thats true even though i copied and pasted the exact info and ID numbers, but then locks you out from attempting anything within the app and they have bad customer service access with no online chat. It doesnt need to be 24 hour, but even an email address to contact would be good but they are all no reply addresses. Only way is to call them between office hours. Which surprise surprise is mon-fri, 9-5pm so, as someone who works those hours but cant take a phone call apart from on a lunch break but guess what, everyone else is calling on their lunch break too. Just it seems they have set everything up to be so difficult that they WANT you to lose access to your savings account. Because if its paying interest annually, you dont need to keep checking in on it, so they reset your details a few months later, make the app difficult to try to recover your own money and then make it difficult to contact them. Disappointing service all round. Read more Read less

Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutions, struggled to obtain... Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutions, struggled to obtain a mortgage prior to our wedding in 1979 but the Monmouthshire BS were extremely helpful and we have always stayed loyal to them. I would highly recommend them. Read more Read less