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Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 2,407 product reviews

Average score of 4.90/5
5 star
93%
4 star
7%
3 star
0%
2 star
0%
1 star
0%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Claire was very professional.

Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that... Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it made it easy for me to make my decision and went through the documentation so I understood exactly what was happening, Overall a very pleasant experience. Read more Read less

{"display":"HRE","full_name":"HRE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
HRE 10th July 2025

Latest negative rating

1/5

Lack of communication

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage... I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Read more Read less

{"display":"R M","full_name":"R M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
R M 14th July 2025
See more reviews for Monmouthshire Building Society products

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

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Reviews for Monmouthshire Building Society

Showing 11 of 2407 company reviews • Last reviewed within 7 days

Lack of communication

Mortgages • 14th July 2025

I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage... I requested a decision in principle to take a mortgage out, and after having replied with my availability, I did not hear from the mortgage coordinator again. I think the service was very poor and therefore have decided to go elsewhere. Read more Read less

{"display":"R M","full_name":"R M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
R M
Rated Terrible • 1/5
Read more product reviews
Reply from Monmouthshire Building Society
Thanks for taking the time to leave us a review. We're so sorry that you haven’t had a good experience on this occasion. We'll use your feedback to help improve our services and member experience.
14th July 2025
Monmouthshire Building Society

Claire was very professional.

Mortgages • 10th July 2025

Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that... Claire was very professional. She explained everything in an easy to understand way, Claire went through the options available to me in a way that it made it easy for me to make my decision and went through the documentation so I understood exactly what was happening, Overall a very pleasant experience. Read more Read less

{"display":"HRE","full_name":"HRE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
HRE
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We are so pleased to hear that you had a pleasant experience with us. We'll share your review with Claire.
11th July 2025
Monmouthshire Building Society
  • 5/5

    Anita was very helpful and friendly.

    Anita was very helpful and friendly.

    {"display":"James B","full_name":"James B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    James B 9th July 2025
  • 5/5

    TEN out of TEN

    Very friendly supportive and considerate. The human touch!

    {"display":"sue w","full_name":"sue w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    sue w 7th July 2025
  • 5/5

    The best staff of any bank/building society

    Antony helped my convert my child savers into an adult savers. He was polite, friendly and funny. He explained the process well and made the... Antony helped my convert my child savers into an adult savers. He was polite, friendly and funny. He explained the process well and made the switch easy. Mr Edwards (I think) at the counter was also very polite and helped me with my request. Read more Read less

    {"display":"Nazia ","full_name":"Nazia ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nazia 7th July 2025
  • 5/5

    Cwmbran Branch- very efficient, friendly and a joy t...

    Cwmbran Branch- very efficient, friendly and a joy to engage with. Good choice of products and competitive rates.

    {"display":"Carol P","full_name":"Carol P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Carol P 1st July 2025
  • 5/5

    What a lovely young gentleman, he was very polite an...

    What a lovely young gentleman, he was very polite and helpful, he will go far.

    {"display":"Marie","full_name":"Marie","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1252077.png"}}'s avatar
    Savings
    Marie 1st July 2025
  • 5/5

    In branch service review

    Lovely service from Adele very friendly.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Very happy with service . Adele in Swansea branch was excellent. Seen straight away.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Wonderful, nothing to improve very pleased.

    Savings
    Verified source 30th June 2025
  • 5/5

    In branch service review

    Natasha was very helpful and informative.

    Savings
    Verified source 28th June 2025

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

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