Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Monmouthshire Building Society reviews

Monmouthshire Building Society Logo
Rated Excellent • 4.83/5

Monmouthshire Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 3,229 product reviews

Average score of 4.83/5
5 star
91%
4 star
8%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Monmouthshire Building Society shines with its friendly, knowledgeable staff and the comfort of local branches where you can chat face-to-face. People love the personal service, passbook option, and convenient branch locations. On the downside, some find the app clunky and slow, and a few wish for more competitive interest rates and easier online banking.

Positive themes

  • Monmouthshire Building Society’s staff are friendly, helpful, and really know their stuff.
  • The local branches are a real hit with easy access and a welcoming atmosphere.
  • People really appreciate being able to speak to someone face-to-face at Monmouthshire Building Society.

Negative themes

  • The app is poorly designed with limited features and slow transaction times.
  • Some find online banking setup confusing and interest calculations unclear.
  • A few customers felt mortgage communication was unprofessional and frustrating.
Summarised by AI
Was this helpful?

About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
Visit provider website
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 3229 company reviews • Last reviewed within 7 days

As usual - excellent customer service from Sarah at...

Savings • 15th April 2026

As usual - excellent customer service from Sarah at the Penarth branch. She is both professional and courteous every time I visit !!!

{"display":"R Evans","full_name":"R Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review. We'll share your positive feedback with Sarah
15th April 2026
Monmouthshire Building Society

Attempted to access regular savings account online

Savings • 14th April 2026

I opened a regular savings account. I couldn't do this online & had to download app. App told me I could open it online or... I opened a regular savings account. I couldn't do this online & had to download app. App told me I could open it online or on app but still couldn't find out how to do it online. Opened account on app. don't want to rely only on app in case phone gets stolen/lost so tried to open online account and add reg savings account to that. Got through all 3 screens worth of input when site simply said 'registration failed'. No details of any sort or advice on what to do next. I tried the forgotten password routine, which told me I had got the Unique ID or account number wrong, despite copying and pasting them both from the document emailed to me by Mon BS. I'd forgotten just how frustrating it is dealing with Mon BS, and why I hadn't opened new accounts since I was last with them Read more Read less

{"display":"Barry K","full_name":"Barry K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that you have experienced issues whilst trying to open an account online and whilst applying for the My Accounts service. As our My Accounts service is separate from our mobile app, there will be different Unique ID’s for the app and My Accounts. We apologise that there was no advice given on what to do next. Our Savings and Customer Contact team will be happy to investigate the failed registration further for you. The team can be reached on 01633 844340 and are open Monday, Tuesday, Thursday, Friday 9am-5pm and Wednesday 10am-5pm.
15th April 2026
Monmouthshire Building Society
  • 5/5

    Appointment’s available within days no waiting .

    Appointment’s available within days no waiting . Staff extremely helpful

    {"display":"Natalie G","full_name":"Natalie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Natalie G 13th April 2026
  • 5/5

    Leon Jenkins was very informative, polite and profes...

    Leon Jenkins was very informative, polite and professional. We feel he took the time to really undertsand our circumstances before helping us decide on the... Leon Jenkins was very informative, polite and professional. We feel he took the time to really undertsand our circumstances before helping us decide on the product that best suit our needs. Read more Read less

    {"display":"Eden Lewis","full_name":"Eden Lewis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1471741.png"}}'s avatar
    Mortgages
    Eden Lewis 13th April 2026
  • 5/5

    Repeat customers with MONBS

    We purchased our first property with MONBS, we then ported over to our second and have now just remortgaged with them for a second time,... We purchased our first property with MONBS, we then ported over to our second and have now just remortgaged with them for a second time, whilst taking out an advance. Their products for new and existing customers have always been competitive and their customer service has been next to none. Our most recent case was handled by Lisa and Anita, they were extremely friendly, whilst also professional and informative. Couldn’t recommend them enough. Read more Read less

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andrew C 11th April 2026
  • 5/5

    Excellent service from Sharon Penn

    I had an advisor called Sharon Penn who provided an excellent service. She was thorough and explained everything in a format I could understand.

    {"display":"Catherine","full_name":"Catherine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Catherine 9th April 2026
  • 5/5

    Saving for the average man.cis very knowledgea

    Mrs McDermott is very knowledgeable and is good communicator. This is a service I would never get on the web or on the phone.

    {"display":"Paul B","full_name":"Paul B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul B 9th April 2026
  • 5/5

    Excellent service lovely to be able to speak inpers...

    Excellent service lovely to be able to speak inperson to visite the building society and be seen and have needs dealt with.I found it welcoming... Excellent service lovely to be able to speak inperson to visite the building society and be seen and have needs dealt with.I found it welcoming and would recommend the society at cwmbran Town centre nice to go into a actual place Read more Read less

    {"display":"Linda j","full_name":"Linda j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Linda j 9th April 2026
  • 4/5

    Going back in time

    The big issue for me is transfers not reaching my Monmouthshire account in a timely fashion. This morning I sent a bank transfer from a... The big issue for me is transfers not reaching my Monmouthshire account in a timely fashion. This morning I sent a bank transfer from a well known High Street Bank, electronically, at 7.15am. Now, at 5pm the same day, it still has not been credited to my Monmouthshire account. I think this will stop me opening further accounts with them. In this digital age, no one likes to see their money disappear for 10+ hours. I just do not feel that is acceptable. It’s like we have gone back in time to the 70’s! Read more Read less

    {"display":"Julie L","full_name":"Julie L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie L 9th April 2026
  • 5/5

    Great, friendly, staff in the branch.

    Great, friendly, staff in the branch.

    {"display":"DJD","full_name":"DJD","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    DJD 9th April 2026
  • 5/5

    Having been with Monmouthshire for a few years now,...

    Having been with Monmouthshire for a few years now, I have found them to offer a good range of mortgages, to suit my specific needs.... Having been with Monmouthshire for a few years now, I have found them to offer a good range of mortgages, to suit my specific needs. The staff have always been knowledgeable and informative, nothing seems to much trouble (even when asked stupid questions). Their rates have always been favourable and within my affordability. Read more Read less

    {"display":"Archie","full_name":"Archie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Archie 9th April 2026

    Products from Monmouthshire Building Society

    Showing all products offered by Monmouthshire Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice