Good friendly and knowledgeable service.

Most helpful and good advice. Rationisaled numero accounts .

The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer... The Issue 8 Regular Saver account has been the most difficult account I have EVER tried to open; despite being a past, satisfied, MBS customer and still having a MBS on-line account. Before applying I checked and my account was still 'open'. I used my Web ID, password and memorable data to confirm. I assumed that I could open the new account within my on-line account. Wrong! Had to be opened in the App - that being the problem. After trying to use the App as an existing customer, and then as a new customer, I telephoned Customer Services several times. The App is a nightmare, requiring me to input a 6 digit code, a pin number, verification code, going through a 2 factor authorisation....I did eventually receive a NEW ID and a letter giving me an account number. I tried BOTH my, now, Web IDs, existing password and memorable data to open my accounts. In both cases, as an existing customer and as a new customer, I entered my personal details, bank details, communications preferences, acknowledged etc etc and when I submitted I was told that my attempt FAILED, and on more than 1 attempt in each case! After speaking to Customer Services I was then told that log-in details for on-line accounts and app-accessed accounts are different. I now appear to have 2 accounts that I cannot access. I have now removed the App from my phone. Read more Read less

Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my... Had a brilliant experience with Anita and the other lady I spoke with on the phone - thank you both so much! You made my remortgage a lot less stressful than I thought it was going to be! All my questions asked and future help offered for when we look to take our money from our equity. The only feedback I would give is that I tried to call multiple times across a few days and was unable to get through. I left a voicemail in the end and requested a callback which I was advised would be within 48 hours. I received the call back the next day but missed due to work commitments and there was no VM left and no second attempt at a call back. This resulted in me calling again to confirm it was MBS who had called me and requesting another call back and then also emailing Anita, who I had previously had a meeting with for some borrowing advice. A bit of a frustrating process but I understand you are very busy and I’m grateful for Anita and the other lady for contacting me and getting my remortgage sorted quickly! Read more Read less

My mortgage advisor Anita was so helpful and explained everything in detail so I fully understood what I was taking on and more importantly what... My mortgage advisor Anita was so helpful and explained everything in detail so I fully understood what I was taking on and more importantly what I can afford. I had full confidence in her which helped the process run smoothly. All of my paperwork came through promptly and Anita communication was second to non Read more Read less

So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than... So they reset your password for your bank / savings account every so often. Which is for security which is actually doing more bad than good. It shows people choose easier passwords to remember if they keep having to change passwords. However when you change a password, you need to provide unique ID codes which are from your original paperwork, as well as when you have your credentials reset / blocked for security so you have to update and add new ones every month, you have to provide the normal stuff like name, email etc however requiring multiple unique IDs. Account number (whoch you cant access without logging in so catch 22) and if you leave the app to go to your emails, it wipes all data fields and sends you back to the beginning. Then once you do enter the correct information. It said it wasnt valid which okay, theres a chance thats true even though i copied and pasted the exact info and ID numbers, but then locks you out from attempting anything within the app and they have bad customer service access with no online chat. It doesnt need to be 24 hour, but even an email address to contact would be good but they are all no reply addresses. Only way is to call them between office hours. Which surprise surprise is mon-fri, 9-5pm so, as someone who works those hours but cant take a phone call apart from on a lunch break but guess what, everyone else is calling on their lunch break too. Just it seems they have set everything up to be so difficult that they WANT you to lose access to your savings account. Because if its paying interest annually, you dont need to keep checking in on it, so they reset your details a few months later, make the app difficult to try to recover your own money and then make it difficult to contact them. Disappointing service all round. Read more Read less

Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutions, struggled to obtain... Excellent service from a very helpful and knowledgeable employee named Mussarat. My late husband and I, although saving with many financial institutions, struggled to obtain a mortgage prior to our wedding in 1979 but the Monmouthshire BS were extremely helpful and we have always stayed loyal to them. I would highly recommend them. Read more Read less

I live in Monmouthshire I only have a small savings account but I like using my local Building society

Just downloaded your app which was very straightforward until I tried to logout. It just kept going to Face ID and logging me back in... Just downloaded your app which was very straightforward until I tried to logout. It just kept going to Face ID and logging me back in on a loop when I pressed the logout button. Is this a glitch? Read more Read less