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Ratings based on 782 reviews Last review 1 month ago
4.85 / 5Amazing overall rating

MotoNovo (part of FirstRand Group) provide car finance to customers and car dealers. So if you’re looking for a car finance provider, read MotoNovo reviews from the Smart Money People community to see what they have to say, before making up your mind. ...

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MotoNovo (part of FirstRand Group) provide car finance to customers and car dealers. So if you’re looking for a car finance provider, read MotoNovo reviews from the Smart Money People community to see what they have to say, before making up your mind. Already used MotoNovo for your car, bike, or van finance? Help out others by leaving a quick review!

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Your MotoNovo Reviews (782)

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7th July 2020

Service completely unacceptable

Service completely unacceptable. I used this company for a new car They cleaned my car and really damaged inside. Made promise to make things right in person, but then ignored me. Made a complaint and as no evidence I didn’t damage car and the promise ...

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Service completely unacceptable. I used this company for a new car They cleaned my car and really damaged inside. Made promise to make things right in person, but then ignored me. Made a complaint and as no evidence I didn’t damage car and the promise were verbal will do nothing about it!

If you have any problems, even within the last 6 months, the ombudsman can help you and it’s completely free independent service that will put things right for you:

complaint.info @ financial-ombudsman.org.uk

caroline.wayman @ financial-ombudsman.org.uk

Please report company also to FCA, as they will keep log of everything wrong this company is doing:

christopher.woolard @ fca.org.uk

Finally, make a SRA request. All you have to do it ask. They legally have to provide you will all details on file they have about you. You can then see all the mistakes they’re making behind the scenes as well, which will help towards your complaint.

Rob's avatarRob
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29th May 2019

Outstanding service

I have used MotoNovo for a number of years and have always found the easy to deal with as a company. Their staff are friendly and helpful and their website easy to navigate. A perfect combination in my opinion, so much so that I wouldn’t buy a car f...

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I have used MotoNovo for a number of years and have always found the easy to deal with as a company. Their staff are friendly and helpful and their website easy to navigate. A perfect combination in my opinion, so much so that I wouldn’t buy a car from a dealer that didn’t work with MotoNovo.

Simon Cairns's avatarSimon Cairns
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25th May 2019

Very straight forward and easy to apply and easy to manage the account

Very easy to make application and once done it was a fair price and apr. Unlike some other company’s and I like the fact you can have an app on your phone to make over payments and request an early settlement figure in a matter of minutes and there’s n...

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Very easy to make application and once done it was a fair price and apr. Unlike some other company’s and I like the fact you can have an app on your phone to make over payments and request an early settlement figure in a matter of minutes and there’s not really any hidden charges so all in all this is the way finance should be.

Leigh morrissey's avatarLeigh morrissey
(0)