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My Community Bank reviews

My Community Bank logo
Rated Excellent • 4.89/5

My Community Bank reviews

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  • FCA approved and regulated
    FCA approved and regulated
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Excellent based on 5,001 product reviews

Average score of 4.89/5
5 star
91%
4 star
8%
3 star
1%
2 star
0%
1 star
0%
Reviews for My Community Bank have trended negatively over the past 90 days

My Community Bank is loved for its easy, straightforward processes and genuinely helpful, friendly service. The savings accounts offer competitive interest rates with an ethical twist that makes people feel good about where their money goes. Loans are quick to arrange, with clear communication and manageable repayments, though some find the interest rates a bit steep and customer support can be patchy at times.

Positive themes

  • My Community Bank makes saving simple with great rates and an ethical approach.
  • Loans with My Community Bank are quick to arrange and easy to manage online.
  • Customer service at My Community Bank is friendly and helpful throughout.

Negative themes

  • Some find My Community Bank’s loan interest rates quite high and unclear.
  • Getting through to My Community Bank by phone or email can be frustrating.
  • A few found loan repayments difficult or felt fees were expensive.
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About My Community Bank

My Community Bank grew out of a credit union founded in the 1970s called Brent Shrine Credit Union.

My Community Bank have become one of the UK’s biggest credit unions, serving communities across England, Scotland and Wales. It’s a mutual organisation which means that it’s owned by members.

My Community Bank offer a range of loans and savings products.

My Community Bank at a glance

Contact details

Phone
0113 487 2491
Email
[email protected]
Main address
30 Churchill Place, Canary Wharf, London, E14 5RE
Social media

Reviews for My Community Bank

Showing 11 of 5001 company reviews

I know a little bit but I understand the program ver...

Savings • 8th March 2026

I know a little bit but I understand the program very well.

{"display":"MrrBont","full_name":"MrrBont","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
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Super quick and easy to navigate, borrowing money ca...

Personal loan • 27th December 2025

Super quick and easy to navigate, borrowing money can be scary this has always felt like a safe space.

{"display":"Katherine ","full_name":"Katherine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    They will NOT return your SAVINGS after maturing

    This bank is a scam, quite clearly. I see that other customers have had the same experience: I AM UNABLE TO RECOVER MATURED FUNDS. This... This bank is a scam, quite clearly. I see that other customers have had the same experience: I AM UNABLE TO RECOVER MATURED FUNDS. This is really really serious and I have now written to the FCA for assistance. No way to reach them on the phone or email: however, the LOANS department answer instantly and then refused to help. DO NOT GIVE THEM YOUR SAVINGS: I have a tax bill to pay and am unable to pay it because my money is stuck with them having matured a while back. Read more Read less

    {"display":"Priya G","full_name":"Priya G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Priya G 5th August 2025
  • 5/5

    It has been easy to invest with better interest rate...

    It has been easy to invest with better interest rates than in the High Street. I have been investing with My Community Bank for the... It has been easy to invest with better interest rates than in the High Street. I have been investing with My Community Bank for the last several years and I am offered a preferential savings rate when I renew. Read more Read less

    {"display":"Sanober S","full_name":"Sanober S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sanober S 27th July 2025
  • 5/5

    Easy, competitive savings, great customer service

    Offers a highly competitive fixed interest savings where you keep your money with them for a fixed length of time. Competitive rates, great customer service,... Offers a highly competitive fixed interest savings where you keep your money with them for a fixed length of time. Competitive rates, great customer service, easy website - and supports local communities through credit unions. Read more Read less

    {"display":"Scott M","full_name":"Scott M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scott M 15th July 2025
  • 5/5

    Fast and reliable.

    Fast and reliable. Easy to apply

    {"display":"merilyn_silla@yahoo.com.ph","full_name":"merilyn_silla@yahoo.com.ph","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very accommodating team and excellent loan rates as...

    Very accommodating team and excellent loan rates as well as customer service

    {"display":"Maxine A","full_name":"Maxine A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Maxine A 18th June 2025
  • 4/5

    Taking a personal loan was very swift and within 3 d...

    Taking a personal loan was very swift and within 3 days money was deposited in my account

    {"display":"Mabel","full_name":"Mabel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal loan
    Mabel 18th June 2025
  • 4/5

    Positive online experience.

    Positive online experience. Good customer experience

    {"display":"Jennifer B","full_name":"Jennifer B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Quick, easy and efficient .

    Quick, easy and efficient . Great service without the hassle

    {"display":"Aileen H","full_name":"Aileen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Proffesionalism great service thrust worthy

    Proffesionalism great service thrust worthy

    {"display":"Virginia A","full_name":"Virginia A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from My Community Bank

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