Octagon Insurance Reviews

  Ratings based on 18 reviews       Last review 3 years ago    

Octagon Insurance reviews from Smart Money People can help to give you the inside track on life as an Octagon Insurance customer. Have you used Octagon Insurance? Our mission is to use the power of your reviews to help increase trust and transparency...

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Octagon Insurance reviews from Smart Money People can help to give you the inside track on life as an Octagon Insurance customer. Have you used Octagon Insurance? Our mission is to use the power of your reviews to help increase trust and transparency in financial services. You can join us today by writing your own Octagon Insurance reviews to help increase trust and transparency in financial services.

Overall Rating

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78% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

Octagon Insurance Products 18

Car Insurance

Octagon Insurance

During my time with Octagon Insurance 4years my policy only ever went down once and it was never below a grand. There claims side are slow and they lack of communication is beyond me.

Reviewed on 1st October 2017
Hayley Jane Hockett's avatar
Hayley Jane Hockett
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Car Insurance

Worst experience

Customer service is terrible and the way you making claim. Never again!

Reviewed on 31st May 2017
Jacek Nyszkiewicz 's avatar
Jacek Nyszkiewicz
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Car Insurance

Shoddy service

Octogan Insurance and they are awful so I do not love them, will be going for quality not low price when it is next up, poor customer service and shoddy service when I need to claim

Reviewed on 27th February 2017
Jenny Jones's avatar
Jenny Jones
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Car Insurance

Don't bother

Useless and unhelpful as an innocent party whose car was parked and run into by a drink driver I found octagon my insurer nothing short of useless and caused me stress and loss of a days work due to their complete lack of assistance . I was passed... Read more

Useless and unhelpful as an innocent party whose car was parked and run into by a drink driver I found octagon my insurer nothing short of useless and caused me stress and loss of a days work due to their complete lack of assistance . I was passed from one person to another and left without a courtesy car or vehicle inspection for 48 hours . Don't use them

Reviewed on 20th December 2016
Peter smith's avatar
Peter smith
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Car Insurance

Greedy!!!!!! STAY AWAY FROM THEM.

Unhelpful customer service. Did not disclosed about renewal process. Start taking money without my concern. ""WHO ON EARTH WANT AUTOMATIC RENEWAL..AS YOU HAVE TO PAY DOUBLE ....WE ARE NOT STUPID BUT YOU GUYS IS GREEDY . STAY AWAY FROM THEM...... .

Reviewed on 16th November 2016
Mustafizur Milton's avatar
Mustafizur Milton
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Car Insurance

Stay well away!

I've been with them for almost 6 yrs. All was good until I had an accident recently which was my fault admittedly! They immediately put a hold on my claim saying it's because I didn't tell them of a change in jobs!!! I don't & have never used my car... Read more

I've been with them for almost 6 yrs. All was good until I had an accident recently which was my fault admittedly! They immediately put a hold on my claim saying it's because I didn't tell them of a change in jobs!!! I don't & have never used my car for work as it's near & easier to walk plus I drive company cars so don't need myown for this purpose! The mealage proves this! 2 yrs old & only 7000 miles!!!!! They have been happy to take my money for yrs but not so happy to pay the damages recently caused! I have contacted the financial ombudsman who agree with me and are happy to fight my corner if octagon refuse to pay! Yes if my vehicle was used for commuting to & from work they'd need to know of a job change! But the mere fact it is not should not effect my insurance!

Reviewed on 3rd November 2016
Claire facer 's avatar
Claire facer
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Car Insurance

Terrible stay away

Terrible experience with Octagon and would definitely not recommend to anybody. Charges constantly and very poor customer services.

Reviewed on 2nd November 2016
Jemma kilty's avatar
Jemma kilty
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Car Insurance

The worst company I have ever dealt with in my life.

... Read more


Where to begin... first of all they charged me £170 just to change my address when I moved house.

Then I had a fraudulent insurance claim against me. I pay Octagon £600 to represent and protect me, I had to arrange an engineer to come out and confirm I hadn't been in an accident myself, even then they couldn't close the claim until the third party had responded - they give them an SLA of a year to respond and if it hasn't closed down on my account by the time my insurance renewal is due, I will lose all my no claims even though I've done nothing wrong.

Then someone scuffed my car and damaged it. Rang octagon who told me not to worry and that they will contact the other persons insurer to deal with it, was assured it will be claimed from their insurance not mine. So I left them to deal with it. An hour later I get a phone call about my £600 excess I have to pay and my claim. Turns out they've accidentally opened the claim on my policy, ask to speak to a manager who tells me unless I'm willing to pay £600 and have a claim against my policy, they can't help me.

Seriously avoid this company. They may be the cheapest on the comparison site, but they're the cheapest for a reason. You get what you pay for and if anything ever did happen to you, you'll wish you opted for a better company, trust me. They've stressed me out the the point of actually getting ill. Horrible company.

Reviewed on 28th October 2016
Stephanie Jayne 's avatar
Stephanie Jayne
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Car Insurance

Appalling. In one word....AVOID!!! (Cheaper but not worth it)

I wouldn't even know where to... Read more

I wouldn't even know where to start:
- Customer service is appalling, and non-existent
- If they say they'll call you back, it means when pigs fly
- They use a whole raft of sub-contractors for repairs and they don't attempt to coordinate ANY work
- They've cost me a LOT of money in poor service

Reviewed on 5th October 2016
Liberty Mabaleka's avatar
Liberty Mabaleka
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Car Insurance

Customer Service Was Poor

After moving to high risk car insurance area in Birmingham, Octagon were the cheapest I could find for my car insurance however I was apprehensive as I had never heard of them before and found a few horror stories from other customers when looking at... Read more

After moving to high risk car insurance area in Birmingham, Octagon were the cheapest I could find for my car insurance however I was apprehensive as I had never heard of them before and found a few horror stories from other customers when looking at reviews of them on the Internet however as they were the cheapest and I could not afford any more, I went with them. The only bad thing I can really say about them as fortunately I did not have to have much dealings with them was the customer service. Each time you speak to them over the phone, you just get the feeling that you are an inconvenience them and I just did not feel like a valued customer.

Reviewed on 26th September 2016
Marc's avatar
Marc
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Car Insurance

Great customer service and friendly legal advice

I had an incident a year back. It is still ongoing however the third party has now taken the case to high court. Octagon insurance have been dealing with the claim from the third party and are keeping me entirely informed of changes/ dates which i... Read more

I had an incident a year back. It is still ongoing however the third party has now taken the case to high court. Octagon insurance have been dealing with the claim from the third party and are keeping me entirely informed of changes/ dates which i need to know about. Also their legal team is extremely good at making me understand the jargon used in many of the letters from the solicitors.

Reviewed on 26th September 2016
Bhavin's avatar
Bhavin
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Car Insurance

rubbish customer service

Still waiting on them sorting the crack in my sunroof but when calling customer services you get palmed off into different departments, staff says they are new or the computer is down, then they say they will call you back and they don't complete joke

Reviewed on 10th September 2016
Jenny Jones's avatar
Jenny Jones
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Car Insurance

DO NOT INSURE WITH THESEROBBERS!!

Absolutely awful!!!! Daylight robbery so many hidden charges!!! Daylight robbery! Too much hassle to set up too! Don't do it!!!

Reviewed on 27th August 2016
Huda 's avatar
Huda
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Car Insurance

Poor customer service

Thankfully as yet, I have not had to much contact with Octagon. I chose the company for my car insurance as for a short period of time, I moved to a high-risk car insurance area and so Octagon were the cheapest quote over the bigger names in the... Read more

Thankfully as yet, I have not had to much contact with Octagon. I chose the company for my car insurance as for a short period of time, I moved to a high-risk car insurance area and so Octagon were the cheapest quote over the bigger names in the business. I have had to contact Octagon a couple of times and fond that the telephone number is a premium rate number so cost me fortune and the customer service is awful. When I spoke to a member of the team, each time, I got the impression they were having a bad day and really did not want to talk to me. Thanks Octagon. Only a month to go and I am rid of them.

Reviewed on 15th August 2016
Marc's avatar
Marc
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Car Insurance

incompetence at its best

as a result of octagon and premium credit incompetence on a  matter of changing my direct debt payments date gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in ... Read more

as a result of octagon and premium credit incompetence on a  matter of changing my direct debt payments date gave me seven days to pay the outstanding balance this was none of my fault. so I made complaint against octagon and the staff involved in this matter.

Reviewed on 9th August 2016
Homer's avatar
Homer
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Car Insurance

Car Insurance Reviewer

customer service is appalling, had my sunroof cracked on a carpark so called autoglass from octagons website, they arranged to come up but at the last minute they wopuldn't fit it because octagon haven't authorised it. Have been several calls over... Read more

customer service is appalling, had my sunroof cracked on a carpark so called autoglass from octagons website, they arranged to come up but at the last minute they wopuldn't fit it because octagon haven't authorised it. Have been several calls over the last few weeks to either be on hold for ages, cut off, passed around to different departments and still it has not been arranged to get my sunroof repeared. some one was meant to call me back but nope

Reviewed on 19th July 2016
Jenny Jones's avatar
Jenny Jones
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Car Insurance

Good but too much parting out to other companies

Octagon themselves are a good company to buy from. Their customer service is prompt, and as I was local to their head office I was invited to swing by in person with any queries if I wanted to rather than email back and forth. Friendly, helpful staff.... Read more

Octagon themselves are a good company to buy from. Their customer service is prompt, and as I was local to their head office I was invited to swing by in person with any queries if I wanted to rather than email back and forth. Friendly, helpful staff. However when there was an issue with taking my payment they had parted the finance out to a third party who were dreadful, and this for me reflected back on Octagon. If they took more ownership of issues then I would happily give them a better rating.

Reviewed on 28th March 2016
Chris Redman's avatar
Chris Redman
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Car Insurance

CheekyCharges Campaigner

Can't get in touch with them, phones go unanswered. Can't login online. I'm getting a new car and need to sort my insurance out and I can't. Dreadful. I would never use them again.

Reviewed on 28th February 2016
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Sarah Nagle
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