Octogan Insurance and they are awful so I do not love them, will be going for quality not low price when it is next up,... Octogan Insurance and they are awful so I do not love them, will be going for quality not low price when it is next up, poor customer service and shoddy service when I need to claim Read more Read less

Useless and unhelpful as an innocent party whose car was parked and run into by a drink driver I found octagon my insurer nothing short... Useless and unhelpful as an innocent party whose car was parked and run into by a drink driver I found octagon my insurer nothing short of useless and caused me stress and loss of a days work due to their complete lack of assistance . I was passed from one person to another and left without a courtesy car or vehicle inspection for 48 hours . Don't use them Read more Read less

Unhelpful customer service. Did not disclosed about renewal process. Start taking money without my concern. ""WHO ON EARTH WANT AUTOMATIC RENEWAL..AS YOU HAVE TO PAY... Unhelpful customer service. Did not disclosed about renewal process. Start taking money without my concern. ""WHO ON EARTH WANT AUTOMATIC RENEWAL..AS YOU HAVE TO PAY DOUBLE ....WE ARE NOT STUPID BUT YOU GUYS IS GREEDY . STAY AWAY FROM THEM...... . Read more Read less

I've been with them for almost 6 yrs. All was good until I had an accident recently which was my fault admittedly! They immediately put... I've been with them for almost 6 yrs. All was good until I had an accident recently which was my fault admittedly! They immediately put a hold on my claim saying it's because I didn't tell them of a change in jobs!!! I don't & have never used my car for work as it's near & easier to walk plus I drive company cars so don't need myown for this purpose! The mealage proves this! 2 yrs old & only 7000 miles!!!!! They have been happy to take my money for yrs but not so happy to pay the damages recently caused! I have contacted the financial ombudsman who agree with me and are happy to fight my corner if octagon refuse to pay! Yes if my vehicle was used for commuting to & from work they'd need to know of a job change! But the mere fact it is not should not effect my insurance! Read more Read less

Terrible experience with Octagon and would definitely not recommend to anybody. Charges constantly and very poor customer services.

Where to begin... first of all they charged me £170 just to change my address when I moved house. Then I had a fraudulent insurance... Where to begin... first of all they charged me £170 just to change my address when I moved house. Then I had a fraudulent insurance claim against me. I pay Octagon £600 to represent and protect me, I had to arrange an engineer to come out and confirm I hadn't been in an accident myself, even then they couldn't close the claim until the third party had responded - they give them an SLA of a year to respond and if it hasn't closed down on my account by the time my insurance renewal is due, I will lose all my no claims even though I've done nothing wrong. Then someone scuffed my car and damaged it. Rang octagon who told me not to worry and that they will contact the other persons insurer to deal with it, was assured it will be claimed from their insurance not mine. So I left them to deal with it. An hour later I get a phone call about my £600 excess I have to pay and my claim. Turns out they've accidentally opened the claim on my policy, ask to speak to a manager who tells me unless I'm willing to pay £600 and have a claim against my policy, they can't help me. Seriously avoid this company. They may be the cheapest on the comparison site, but they're the cheapest for a reason. You get what you pay for and if anything ever did happen to you, you'll wish you opted for a better company, trust me. They've stressed me out the the point of actually getting ill. Horrible company. Read more Read less

I wouldn't even know where to start: - Customer service is appalling, and non-existent - If they say they'll call you back, it means when... I wouldn't even know where to start: - Customer service is appalling, and non-existent - If they say they'll call you back, it means when pigs fly - They use a whole raft of sub-contractors for repairs and they don't attempt to coordinate ANY work - They've cost me a LOT of money in poor service Read more Read less

After moving to high risk car insurance area in Birmingham, Octagon were the cheapest I could find for my car insurance however I was apprehensive... After moving to high risk car insurance area in Birmingham, Octagon were the cheapest I could find for my car insurance however I was apprehensive as I had never heard of them before and found a few horror stories from other customers when looking at reviews of them on the Internet however as they were the cheapest and I could not afford any more, I went with them. The only bad thing I can really say about them as fortunately I did not have to have much dealings with them was the customer service. Each time you speak to them over the phone, you just get the feeling that you are an inconvenience them and I just did not feel like a valued customer. Read more Read less

I had an incident a year back. It is still ongoing however the third party has now taken the case to high court. Octagon insurance... I had an incident a year back. It is still ongoing however the third party has now taken the case to high court. Octagon insurance have been dealing with the claim from the third party and are keeping me entirely informed of changes/ dates which i need to know about. Also their legal team is extremely good at making me understand the jargon used in many of the letters from the solicitors. Read more Read less