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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

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4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Very unhappy

I booked home insurance online with Onecall. Money was taken from my account however account not activated yet. No contact from the company regarding the same. I am unable to contact the company as the phone numbers they have given ending in 13 /16 are closed!! The portal system doesn't allow me to login or register as my details are not recognised. Now l want to cancel my policy, but l can't get in touch with the company!!! Reviewed on: 3rd February 2023

Lied on the phone

Beware , this company dishonesty took money from an old debit card illegally Reviewed on: 16th January 2023

Do not go with this company

Don't sort out claims just past the buck never get anyone on a phone Reviewed on: 5th January 2023

Appalling Customer Service - Only Interested in Getting More Money

After eventually making contact via Live Chat they have proved to be only interested in extracting as much money as they can. I took out a home policy and declared a previous claim but got the year wrong by 1 year. They have now found the claim in the correct year through their insurance database and now say I have made two previous claims and want £100 extra. I have told them that I got the date wrong by 12 months and asked them to check on their database to see that there was no claim in the previous year but they have refused saying data protection rules don't allow them to do this. So if I took out a new policy today and got the date of the previous claim correct they would carry out their checks to make sure I had no other claims - so why can't they do this now. Because they want to get more money from me rather than doing the simple check that they would do for a new policy. Appalling service and money grabbing company. Avoid at all costs. Reviewed on: 5th January 2023

Absysmal insurer. Do not use

Terrible customer experience with appalling service. They cancelled my insurance then tried to charge me a cancellation fee. Reviewed on: 7th December 2022

Excellent

Impressed by this value for money home insurance . Reviewed on: 26th November 2022

Unable to cancel policy

Can’t log in to the customer portal, doesn’t recognise my email address even though they emailed me the renewal! No phone number or email contact. Absolutely useless. Avoid!!! Reviewed on: 16th November 2022

Unable to amend my policy

There is no facility to speak to an adviser or chat to amend my policy. they are useless! Reviewed on: 22nd October 2022

Excellent Insurer's

I have been with one call insurance many years now, and would highly recommend this company. Customer service deals with your queries promptly, and a resolution is quick and guaranteed Reviewed on: 19th October 2022

not an easy website to navigate

not happy with my recent communication Reviewed on: 27th September 2022

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