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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

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4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

renewal premium

Conversing on live chat following email for premium renewal I was pleasantly surprised to get a further discount. The agent BB3 did her very best to price match other quotes and instead of changing insurers I was happy to renew at a more favourable premium. Good explanations given and in a polite manner. Reviewed on: 2nd August 2023

Excellent Customer Service

Having received my renewal quote I checked a comparison site and found a much cheaper deal with an alternative provider. I contacted One Call via webchat, advisor LH1, and received excellent service as the cheaper quote was matched and no need for the rigmarole of swapping direct debits etc. Really appreciate the help I received. Reviewed on: 2nd August 2023

Insurance service

Great experience with web chat team upon finding I’d purchased ins for the wrong house ! Yes believe it! Girls helped me and reassured my nerves at once Reviewed on: 2nd August 2023

Great company and friendly staff

Brooke. E got my vote for your company today. What a lovely, friendly and helpful person. Easy process and quick chat. Thanks again Reviewed on: 2nd August 2023

First class.

Have been with One Call for a few years and never had to complain, very happy. Reviewed on: 21st July 2023

Great Service

Concerned about home insurance renewal quote. Quickly was able to go on a chat and discuss alternatives and ended up with a better quote than comparison website. The agent was great, responsive and very helpful Reviewed on: 19th July 2023

Good portal and good customer service

It was nice to speak to a real person on the other end of the live chat from the onset. When I thought I had lost the chat window and had to rejoin the queue, I was relieved that Lauren LH1 was able to find and fish me back out the queue to complete the re-quote. Reviewed on: 13th July 2023

Value for money

A company that does its best to get you the best deal Reviewed on: 1st June 2023

Good Company

I found this company to be adequate for what I needed them for. Unfortunately I had to leave them because of cost. Reviewed on: 31st May 2023

Credit Help

I am disabled veteran who over the past 2 years had to let my credit go because of health priorities that were not covered by VA or other insurance. Anyways, I ran into some testimonies on some credit blogs on the net which led me to this specialist. My scores were 512, 515, 523 on the 3 bureaus. No public records, only 3 open acct but several collection accts with 0 balances. After a few weeks of working on my files, all collections were cleared out and my scores were boosted with 260 points. You can reach out as well if you need help:FIXMYCREDIT at WRITEME dOt c0m Reviewed on: 29th March 2023

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