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OneFamily reviews

One Family Logo
Rated Poor • 2.26/5

OneFamily reviews

Unverified business

Review summary

People rate this company as Poor based on 13 product reviews

Average score of 2.26/5
5 star
31%
4 star
8%
3 star
0%
2 star
8%
1 star
53%

Latest positive rating

5/5

From day one they have made managing my son's child...

From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters... From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters and emails. When my son became eighteen they made the process of my son taking over the running and ownership of his child trust fund really easy.... Excellent Read more Read less

{"display":"Glynn Birtwistle ","full_name":"Glynn Birtwistle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Dreadful experience. Avoid these scammers

Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we... Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we are met with lies, delay tactics and false promises. "We will investigate", "Your money has been released so it should be in your account by the end of the day" This company is dodgy and untrustworthy. What's the point in having a Financial Services Authority when companies like this have been getting away with this exact behavior for years. I found reviews dating back 3 years sharing EXACTLY the same experience as mine. Read more Read less

{"display":"Ralph du Plessis","full_name":"Ralph du Plessis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1047083.png"}}'s avatar
See more reviews for OneFamily products

About OneFamily

OneFamily is an award-winning financial services organisation with nearly two million customers.

In 2014, two longstanding mutuals with similar values – Engage Mutual and Family Investments merged to become OneFamily.

OneFamily offer a range of products including ISAs, savings, life insurance and equity release.

OneFamily at a glance

Reviews for OneFamily

Showing 11 of 13 company reviews

Dreadful experience. Avoid these scammers

Child Trust Fund • 24th July 2024

Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we... Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we are met with lies, delay tactics and false promises. "We will investigate", "Your money has been released so it should be in your account by the end of the day" This company is dodgy and untrustworthy. What's the point in having a Financial Services Authority when companies like this have been getting away with this exact behavior for years. I found reviews dating back 3 years sharing EXACTLY the same experience as mine. Read more Read less

{"display":"Ralph du Plessis","full_name":"Ralph du Plessis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1047083.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Will not let you withdraw your own money!

Child Trust Fund • 15th July 2024

When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a... When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a stocks and shares ISA. Since then (5years ago) both accounts have lost value overall. Therefore I decided to withdraw and close my account. However, OneFamily have made this impossible. I have so far been trying to withdraw my own money for a year. The first problem was that it was being withdrawn to a different bank account than what it was put in with. Bear in mind the money was deposited 25 years ago by my parents I find this hardly surprising. After overcoming this obstacle and providing them with countless documents following excuse after excuse I have now been told I cannot withdraw as it’s not to a ‘traditional high street bank’ (Starling). I have no other debit account so now will have to open a new bank and use it so I can provide statements until I can try again. Worst company I’ve ever dealt with- have practically accepted I will never actually be able to access my own money. Read more Read less

{"display":"Beth M","full_name":"Beth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1043829.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    From day one they have made managing my son's child...

    From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters... From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters and emails. When my son became eighteen they made the process of my son taking over the running and ownership of his child trust fund really easy.... Excellent Read more Read less

    {"display":"Glynn Birtwistle ","full_name":"Glynn Birtwistle ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have a over 50s Life Insurance One Family.

    I have a over 50s Life Insurance with them and also a 10 year investment bond with profits with this mutual company which was recommended... I have a over 50s Life Insurance with them and also a 10 year investment bond with profits with this mutual company which was recommended by my family who have also used life insurance with them. The company is owned by its members they give members free benefits will making Read more Read less

    {"display":"Ken H","full_name":"Ken H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Appalling service

    After two months of supplying all of the correct information, my son is still waiting for his trust fund. One Family made two failed attempts... After two months of supplying all of the correct information, my son is still waiting for his trust fund. One Family made two failed attempts at the transfer. How difficult is it for a financial institution to make an international bank transfer? No apology, no contact from them. We have had to call them constantly and still no money. Appalling. Read more Read less

    {"display":"Emma Jarmaine","full_name":"Emma Jarmaine","avatar":{"url":"\/assets\/uploads\/avatars\/users\/799509.png"}}'s avatar
  • 1/5

    Lamentable. Avoid.

    Extremely difficult to get hold of. Don’t listen. Run by muppets. Avoid, avoid, avoid.

    {"display":"Ben","full_name":"Ben","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Child Trust Fund
    Ben 18th October 2023
  • 2/5

    My 16 year investment below average returns

    Quoted from MoneySavingExpert March 2023 “ For example, the top junior ISA rate is currently 4%, while One Family's CTF pays just 1.3% “

    {"display":"WannabeAChav","full_name":"WannabeAChav","avatar":{"url":"\/assets\/uploads\/avatars\/users\/785814.png"}}'s avatar
  • 1/5

    Dreadful customer service and systems

    System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were... System upgrade prevented access to fund for over a week. Fund went down in value. Now fighting to recoup the difference given that we were prevented from accessing the account. Appalling customer service. Rude. Can’t be bothered attitude. So upsetting and no wonder CTFs go unclaimed. Read more Read less

    {"display":"Tracy Wood","full_name":"Tracy Wood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/781126.png"}}'s avatar
  • 5/5

    Great start for a young adult

    Super return on a small investment which has really helped our 18 year old daughter with paying for her driving lessons and hopefully a car!

    {"display":"Philip","full_name":"Philip","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Brilliant company

    Best company for children's financial products

    {"display":"Jennifer King","full_name":"Jennifer King","avatar":{"url":"\/assets\/uploads\/avatars\/users\/677881.png"}}'s avatar
    Junior ISA
    Jennifer King 28th February 2023
  • 1/5

    Theives literally. Read the bad reviews out there

    {"display":"joevans27","full_name":"joevans27","avatar":{"url":"\/assets\/uploads\/avatars\/users\/619012.png"}}'s avatar
    Child Trust Fund
    joevans27 18th October 2022

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