My mother recently died ,getting money from most places was easy even post office saving accounts but not ISA,s managed by one family .My mother... My mother recently died ,getting money from most places was easy even post office saving accounts but not ISA,s managed by one family .My mother had 2 small ISAs I was sent a letter asking for documents required which I was doing at some expense and time as that they had to be copy’s and authenticated at cost and sent special delivery ,I was on the final document when they decided without giving reason they wanted probate .They reserve the right to do this apparently , but why do it after telling you what they need then change their mind and won’t give a reason .In a time of grief I found them uncaring and deliberately obstructive ,they probably like to hold on to peoples money .It was a small amount way below what most banks need probate for ..Should change name from one family to Don’t care about family ,there are much better people around to give your money to manage Read more Read less

I find it easy to pay money into my grandchildren’s trust funds and they seem to be growing reasonably well

They kept messing my dad around. He needed the money for my mum's funeral and it took them over a month to send it to... They kept messing my dad around. He needed the money for my mum's funeral and it took them over a month to send it to him. He unfortunately had to go to see a solicitor, but they eventually paid the money into his bank account instead of sending a cheque Read more Read less

They will do what they can and to keep your money. They refuse to engage with their bank where we're trying to transfer it to... They will do what they can and to keep your money. They refuse to engage with their bank where we're trying to transfer it to and they refuse to transfer it out. And when you call them they are pompous and unhelpful. Read more Read less

I have told a lot of people and they have insurence with them now and all have said a big thank you

Excellent product . Both my children have CTFs .

Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we... Dreadful experience. We have been trying to release our Child Trust Fund for over 6 weeks and every time we ask for an update, we are met with lies, delay tactics and false promises. "We will investigate", "Your money has been released so it should be in your account by the end of the day" This company is dodgy and untrustworthy. What's the point in having a Financial Services Authority when companies like this have been getting away with this exact behavior for years. I found reviews dating back 3 years sharing EXACTLY the same experience as mine. Read more Read less

When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a... When I received access to my child trust fund I decided to leave part of the money with OneFamily in a lifetime ISA and a stocks and shares ISA. Since then (5years ago) both accounts have lost value overall. Therefore I decided to withdraw and close my account. However, OneFamily have made this impossible. I have so far been trying to withdraw my own money for a year. The first problem was that it was being withdrawn to a different bank account than what it was put in with. Bear in mind the money was deposited 25 years ago by my parents I find this hardly surprising. After overcoming this obstacle and providing them with countless documents following excuse after excuse I have now been told I cannot withdraw as it’s not to a ‘traditional high street bank’ (Starling). I have no other debit account so now will have to open a new bank and use it so I can provide statements until I can try again. Worst company I’ve ever dealt with- have practically accepted I will never actually be able to access my own money. Read more Read less

From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters... From day one they have made managing my son's child trust fund impeccably easy. They are brilliant on the phone,always keep me updated with letters and emails. When my son became eighteen they made the process of my son taking over the running and ownership of his child trust fund really easy.... Excellent Read more Read less