Oodle Car Finance reviews
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Oodle Car Finance reviews
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Review summary
People rate this company as Poor based on 39 product reviews
Wondering how this rating works?
This score is generated using our own unique scoring method. It combines the 1-5 star ratings left by verified reviewers, when those reviews were submitted and other meaningful data from the reviews.
Across our website, we use the same consistent method and scores which update in real time as new reviews come in.
Latest positive rating
Easy to deal with
Bought a car with them many years ago and never had an issue. Easy to deal with
Latest negative rating
My concern is that Oodle does not act in good faith
My concern is that Oodle does not ensure relevant checks are carried out by the dealership prior to purchase. I have factual evidence of this.... My concern is that Oodle does not ensure relevant checks are carried out by the dealership prior to purchase. I have factual evidence of this. Furthermore, when I complained I paid for an expert report from one of two companies they accept reports from, which confirmed the vehicle was unsafe and unroadworthy and the fault that rendered it so was present at point of sale. Oodle then, having misplaced the report, made a decision one day after I shared it with them again. The decision was in their favour. Their final response selectively quoted from the expert report, misrepresented the actual subject of my complaint and made generic findings based on mischaracterisation. They also made that decision jointly with a broker. I was not advised that my complaint would hinge upon the opinon of another company. They failed to adhere to their own publicly stated privacy notice by sharing my report and other information without informing me. When I made a Subject Access Request under GDPR Oodle would not release documents even in redacted form, which represents poor practice. Despite giving them a second chance they still wouldn't release them. Having made a Subject Access Request to the companies Oodle shared my information with, without notifying me, I discovered their internal notes occupied an entirely different position to their final response. My case is with the Ombudsman. Despite Oodle recognising, internally, the validity of the report and accepting the car was dangerous to drive and that the report supported my position, they still attempted to obtain a collection fee when I terminated the agreement voluntarily. They did this because the car was not roadworthy. Internaly they accepted that position, externally they do not. Had I not obtained their internal emails and notes via a Subject Access Request to a company that releases information relating to me, I would have found it difficult to challenge such a fee. Do not finance your vehicle with this company. If you do, please ensure the vehicle is thoroughly inspected visually and using an OBD scanner to check old fault codes. And finally, whatever Oodle says about me getting in touch with customer relations, I have tried that and you have repeatedly failed to call me back or address any of my concerns in writing. I will not be in touch except in respect of my ongoing complaint. Read more Read less
About Oodle Car Finance
Oodle Car Finance are a fast-growing car finance provider that are nominated in the 'Best Car Finance Provider' category in the Consumer Credit Awards 2018. If you're a customer of Oodle Car Finance, please share your feedback below.
Oodle Car Finance at a glance
Reviews for Oodle Car Finance
Showing 11 of 39 company reviews • Last reviewed within 14 days
My concern is that Oodle does not act in good faith
My concern is that Oodle does not ensure relevant checks are carried out by the dealership prior to purchase. I have factual evidence of this.... My concern is that Oodle does not ensure relevant checks are carried out by the dealership prior to purchase. I have factual evidence of this. Furthermore, when I complained I paid for an expert report from one of two companies they accept reports from, which confirmed the vehicle was unsafe and unroadworthy and the fault that rendered it so was present at point of sale. Oodle then, having misplaced the report, made a decision one day after I shared it with them again. The decision was in their favour. Their final response selectively quoted from the expert report, misrepresented the actual subject of my complaint and made generic findings based on mischaracterisation. They also made that decision jointly with a broker. I was not advised that my complaint would hinge upon the opinon of another company. They failed to adhere to their own publicly stated privacy notice by sharing my report and other information without informing me. When I made a Subject Access Request under GDPR Oodle would not release documents even in redacted form, which represents poor practice. Despite giving them a second chance they still wouldn't release them. Having made a Subject Access Request to the companies Oodle shared my information with, without notifying me, I discovered their internal notes occupied an entirely different position to their final response. My case is with the Ombudsman. Despite Oodle recognising, internally, the validity of the report and accepting the car was dangerous to drive and that the report supported my position, they still attempted to obtain a collection fee when I terminated the agreement voluntarily. They did this because the car was not roadworthy. Internaly they accepted that position, externally they do not. Had I not obtained their internal emails and notes via a Subject Access Request to a company that releases information relating to me, I would have found it difficult to challenge such a fee. Do not finance your vehicle with this company. If you do, please ensure the vehicle is thoroughly inspected visually and using an OBD scanner to check old fault codes. And finally, whatever Oodle says about me getting in touch with customer relations, I have tried that and you have repeatedly failed to call me back or address any of my concerns in writing. I will not be in touch except in respect of my ongoing complaint. Read more Read less
Very bad experience with this dealer I got broken Ca...
Very bad experience with this dealer I got broken Car ,when I give back in 14 days,because is my right ,if given broken Car ,after... Very bad experience with this dealer I got broken Car ,when I give back in 14 days,because is my right ,if given broken Car ,after put me in Bud Score credit ,but I going to Ombudsman maybe sorting out this problem Read more Read less
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1/5
Do not deal with this company at any cost .
Do not deal with this company at any cost .just sent me a letter to ring them immediately to avoid any further action due to... Do not deal with this company at any cost .just sent me a letter to ring them immediately to avoid any further action due to arrears on my account yes there are arrears on my account of 2p yes thats right 2p asked me to set up a payment plan for just 2p how much has the letter cost to print and post 100 times that be warned people do not deal with these sharks if there sending nasty letters out for just 2p what would you get for a few hundred quid i dread to think total joke of a company I wish I had never crossed there path Read more Read less
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1/5
Not great company .desperate for money
Not great company ..was missold faulty van that should have passed Mot middleman advise seller to refuse return ..Oodle didn’t and could choose to force... Not great company ..was missold faulty van that should have passed Mot middleman advise seller to refuse return ..Oodle didn’t and could choose to force seller to take it back ..after year they lost the case from Ombudsman’s ..After they purposely miss reported on my credit refused to remove it and now after 2 years I guess we are stuck in relationship of going back and foward ..would of rather walked for 2-3 hours everyday rather than do bussiness with this company ..ps they been advised that seller was avoiding meeting to purposely miss28 day window and refused to have look at the van and is it for first 1 and half of a window.. Edit: Just received my DSAR from oodle that just proved that they ar incompleted company they truly knew they can force the dealership to take the van but didn’t bother to do it …reference and picture bellow ..They only got away with it because of lazy ombudsman’s that I am seeking not having to use .. Your Legal Position (UK Consumer Credit Act 1974 & Consumer Rights Act 2015) Because you bought the vehicle on finance, your contract is actually with the finance company, not directly with the dealer. The dealership is acting as an agent or supplier in this case. Them and carplus just baiting for time ..their emails between does not match the haste this requires it could have been resolved there and then dealer didn’t offer repair or replacement which they could ..but oodle didn’t bother ..Other and carplus just wasted time as I been force to pay for engineer check up that they refused to confirm ..this company stretched this out for more than a year Read more Read less
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1/5
Consumer law is not followed!!!!!
sale no problems at all however just past 30days and dealership denies any knowledge so i appeal to Oodles vehicle as not fit for use... sale no problems at all however just past 30days and dealership denies any knowledge so i appeal to Oodles vehicle as not fit for use .No major issues until they agree car not fit for purpose ignored all my emails to reject the vehicle they agree then 48 hrs later change the decision allowing zuto to disrupt .The amount of distress caused not addressed no re-imbursement for 3 diagnostics which i paid myself !!! They gave £175 towards travel just shocking .Vehicle off road from 25th august after retracting their decision !! they have ignored my right to reject suffering extreme anxiety and email me on 23rd dec 1pm no warning no updates but told vehicle fixed arrange collection day before xmas eve. Post christmas they then slap me with a default notice which states i am in breach of contract .I have disclosed my health etc and have had to complain to the ombudsman still ongoing .How can i be expected to drive or feel safe doing so in a car that has been proven faulty at point of sale. Read more Read less
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5/5
Easy to deal with
Bought a car with them many years ago and never had an issue. Easy to deal with
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1/5
BEWARE OF THIS COMPANY!
BEWARE OF THIS COMPANY! Will rip you off and not give you an ounce of customer service. Poor leadership from managers and clearly breaking rules & regulations. TAKE YOUR MONEY ELSEWHERE!!
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1/5
Rip off merchants!
Left me with a car that didn’t work. They do not deal with trusted salesman but con merchants! Paid over £1000 to fix a car... Left me with a car that didn’t work. They do not deal with trusted salesman but con merchants! Paid over £1000 to fix a car I had bought via them and when I handed it back decided to hound me for £246 even though I’d spent so much repairing it. Do not trust the trustpilot reviews! stay well away! Read more Read less
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1/5
Joke of a company do not use they take your money an...
Joke of a company do not use they take your money and rip u off
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1/5
This company purely pray on those who have a poor cr...
This company purely pray on those who have a poor credit rating, their customer service is utterly appalling, no one gives you straight answers and... This company purely pray on those who have a poor credit rating, their customer service is utterly appalling, no one gives you straight answers and you get passed pillar to post constantly. I made a complaint in April 2022 and it’s now May 2024 and I still haven’t got a response. They’re just modern day crooks in the form of a car finance company and I would never recommend anyone, not even my own worst enemy to use them. I am so glad I wrote off my car, meant that I could stop dealing with this company (luckily had gap too). Avoid like the Black Death plague. Read more Read less
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5/5
Great company, would recommend
Really supportive, easy to deal with and the customer service team was great.
Products from Oodle Car Finance
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Car Finance
by Oodle Car FinanceIf you're a current or previous customer of Oodle Car Finance, please share your review below to help others find out about this firm.
Car Finance
by Oodle Car FinanceIf you're a current or previous customer of Oodle Car Finance, please share your review below to help others find out about this firm.
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