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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,611 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286611 company reviews • Last reviewed within 7 days

Easy to use.

Pay in 3 • 6th October 2026

Easy to use. Quickly tells you if you are eligible or not. Gives you plenty of warning when the payment is due.

{"display":"Shonagh A","full_name":"Shonagh A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

been useing paypal for years and years

PayPal Credit • 5th October 2026

been useing paypal for years and years

{"display":"tank","full_name":"tank","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    What’s not to like !!

    I had a problem with a Chinese website that didn’t deliver. PayPal sorted it and refunded the amount. After this the website contacted me finally... I had a problem with a Chinese website that didn’t deliver. PayPal sorted it and refunded the amount. After this the website contacted me finally begging me to retract my complaint. They were afraid of PayPal. Good!! Read more Read less

    {"display":"Jerry C","full_name":"Jerry C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jerry C 2nd October 2026
  • 5.00/5

    Best Customer service

    Best Customer service, and great value.

    {"display":"Ozie F","full_name":"Ozie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Ozie F 29th September 2026
  • 5.00/5

    All good so far.

    All good so far. System works well with no problems.

    {"display":"DFS","full_name":"DFS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    DFS 29th September 2026
  • 5.00/5

    all was simple, fast and safe.

    all was simple, fast and safe. every time works as expected, made me confident.

    {"display":"pompi","full_name":"pompi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    pompi 29th September 2026
  • 5.00/5

    Secure and efgicient

    Paypal is secure and very convenient without charging interest. Queries are dealt with efficiently by knowledgeable and courteous customer service representatives.

    {"display":"AJ","full_name":"AJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    AJ 28th September 2026
  • 5.00/5

    Quick safe and efficient way to pay

    Quick safe and efficient way to pay

    {"display":"Lesley","full_name":"Lesley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Lesley 28th September 2026
  • 5.00/5

    Really good and flexible account

    Really good and flexible account, easy to manage and view. I like that I can easily manage my transactions and use pay in 3 option... Really good and flexible account, easy to manage and view. I like that I can easily manage my transactions and use pay in 3 option that gives me more time to spread the cost. Read more Read less

    {"display":"Glebs D","full_name":"Glebs D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Glebs D 21st September 2026
  • 5.00/5

    Great service.

    Great service. I would highly recommend. 5 star customer service.

    {"display":"Karen ","full_name":"Karen ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Karen 21st September 2026
  • 5.00/5

    PayPal is the best to use on line

    I am always ready to use PayPal as it is convenient, easy to use on the go. I have always bought my travel tickets knowing... I am always ready to use PayPal as it is convenient, easy to use on the go. I have always bought my travel tickets knowing if there is a problem, the money will be refunded. I pay on time and have never had any problems using PayPal. Read more Read less

    {"display":"Angela Byakwaga","full_name":"Angela Byakwaga","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1692425.png"}}'s avatar
    PayPal Credit
    Angela Byakwaga 19th September 2026

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