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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,630 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286630 company reviews • Last reviewed within 7 days

Always works and safe.

PayPal Credit • 23rd October 2026

Always works and safe. I am confident when useing paypal.

{"display":"Holmsey","full_name":"Holmsey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Above and beyond.

Pay in 3 • 19th October 2026

Above and beyond. Never had a problem

{"display":"Andrea M","full_name":"Andrea M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I have always had very good experience using PayPal,...

    I have always had very good experience using PayPal, I can trust my money is safe.

    {"display":"Pagan W","full_name":"Pagan W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Pagan W 15th October 2026
  • 5.00/5

    Happy to use pay in 1 month time

    I've ordered an item on buy now play next month. I'm so glad that Paypay has this option to pay in a month's time.

    {"display":"Ilaya G","full_name":"Ilaya G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Ilaya G 14th October 2026
  • 5.00/5

    I use pay in 3 often, makes sticking to a budget muc...

    I use pay in 3 often, makes sticking to a budget much easier. Reminders are sent in time before the next due payout. Excellent service.

    {"display":"Larisa R","full_name":"Larisa R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Larisa R 13th October 2026
  • 5.00/5

    Pay in 3 is great and I use it often.

    Pay in 3 is great and I use it often. Very convenient for shops when £50 ++

    {"display":"Antonio Chaves","full_name":"Antonio Chaves","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Antonio Chaves 13th October 2026
  • 5.00/5

    The customer service team provides exceptional suppo...

    The customer service team provides exceptional support through an efficient process

    {"display":"Jerin C","full_name":"Jerin C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jerin C 13th October 2026
  • 5.00/5

    Paypal pay in 3 means no additional interest or any...

    Paypal pay in 3 means no additional interest or any extras. It's incredibly helpful.

    {"display":"Marie C","full_name":"Marie C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Marie C 13th October 2026
  • 5.00/5

    I feel safe online while using PayPal to buy stuffs...

    I feel safe online while using PayPal to buy stuffs online

    {"display":"optimistichange ","full_name":"optimistichange ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rewards
    optimistichange 13th October 2026
  • 5.00/5

    Pros are higher then the cons

    I had an issue with a seller who eventually PayPal sided with despite me making requests from the seller to cancel the ready made order... I had an issue with a seller who eventually PayPal sided with despite me making requests from the seller to cancel the ready made order due to the delay in delivery of items as they were ordered weeks in advance and didn't arrive on the date promised before I made my order and paid them. Despite this issue I still do use PayPal and I like how much PayPal pay in 3 is available on multiple platforms and helps ease the cost of living for a low income single parent household Read more Read less

    {"display":"Sam","full_name":"Sam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Sam 13th October 2026
  • 5.00/5

    Reward scheme

    Reward scheme very handy to earn a few pounds

    {"display":"JJR","full_name":"JJR","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debit card
    JJR 12th October 2026

    Products from PayPal
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