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PayPlan reviews

PayPlan logo
Rated Excellent 4.94/5

PayPlan reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days
  • UK-based contact centre
    UK-based contact centre
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Website is fully compatible with assistive technology
    Website is fully compatible with assistive technology
  • Offers video or telephone appointments
    Offers video or telephone appointments

Review summary

People rate this company as Excellent based on 22,308 product reviews

Average score of 4.94/5
5 star
96%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for PayPlan have trended positively over the past 90 days

Paypal makes managing debt straightforward with friendly, non-judgmental support that really lifts the weight off your shoulders. Their team is quick to respond and always ready to help, making the whole process less stressful. However, a few found the online portal frustrating and wished communication was more consistent after setup.

Positive themes

  • Paypal’s staff are kind, understanding and make you feel comfortable throughout.
  • Paypal’s service is efficient and takes the stress out of managing debts.
  • Paypal’s debt plans are affordable and help you regain control of finances.

Negative themes

  • Paypal’s online portal can be frustrating and unreliable for some users.
  • Communication after initial setup can be patchy and slow at times.
  • Some found their payment plans still hard to afford despite adjustments.
Summarised by AI
Was this helpful?

About PayPlan

PayPlan offer free, simple debt advice.

PayPlan started out as a family-owned company in 1992, with a mission to help people become debt-free through clear, honest advice and debt solutions. PayPlan have helped over 1 million people to become debt-free. They help over £100,000 with their finances every year.

PayPlan is backed by unions, employers and some of the largest UK banks and debt advice groups.

PayPlan at a glance

Contact details

Phone
0800 316 1833
Social media

Reviews for PayPlan

Showing 11 of 22308 company reviews Last reviewed within 14 days

Debtmaster

Debt Solutions 22nd January 2026

I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt

Rated Good 4/5
Read more product reviews

A nightmare?? Or a sweet dream??

Debt Solutions 12th June 2025

Payplan provide more than expertise in debt management, the key to unlock the door to a more structured future and all in a friendly, compassionate... Payplan provide more than expertise in debt management, the key to unlock the door to a more structured future and all in a friendly, compassionate and stress relieving manner. Always keeping you informed promptly of any changes or updates, so you never feel lost but very much in control! Payplan do provide this; a small snippet of what they can help you with, but what they are really doing more importantly, is transforming that waking living nightmare that hovers above you (you know the one, yes that one!) and disperses it's dark gloomy patches of misery, with powerful blindingly bright rays of hope, beams of positivity, photons of power, the power to make a real and instantaneous change and improvement with your finances. Liaison with creditors and typical middleman actions. It all starts with that very first, and usually only, phone call! That first free phonecall that you need to make, yes free to call them, and you place a step on the road to a better future for yourself and family. Call the free phone number to contact and engage with the totally free service to evaporate those constant worries that inhibits you to live your life the way we're supposed to, without debt worries! Call payplan when youre ready to make probably one of the best decisions you will ever make. The number is 0800 316 1833 . Here's to no more waking nightmares and nothing but worry free dreams, day dreaming or otherwise Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    A nightmare!! Or a sweet dream??

    Payplan provide more than expertise in debt management, the key to unlock the door to a more structured future and all in a friendly, compassionate... Payplan provide more than expertise in debt management, the key to unlock the door to a more structured future and all in a friendly, compassionate and stress relieving manner. Always keeping you informed promptly of any changes or updates, so you never feel lost but very much in control! Payplan do provide this; a small snippet of what they can help you with, but what they are really doing more importantly, is transforming that waking living nightmare that hovers above you (you know the one, yes that one!) and disperses it's dark gloomy patches of misery, with powerful blindingly bright rays of hope, beams of positivity, photons of power, the power to make a real and instantaneous change and improvement with your finances. Liaison with creditors and typical middleman actions. It all starts with that very first, and usually only, phone call! That first free phonecall that you need to make, yes free to call them, and you place a step on the road to a better future for yourself and family. Call the free phone number to contact and engage with the totally free service to evaporate those constant worries that inhibits you to live your life the way we're supposed to, without debt worries! Call payplan when youre ready to make probably one of the best decisions you will ever make. The number is 0800 316 1833 . Here's to no more waking nightmares and nothing but worry free dreams, day dreaming or otherwise Read more Read less

    {"display":"Br3ndw","full_name":"Br3ndw","avatar":{"url":"\/uploads\/avatars\/users\/526113.jpg"}}'s avatar
    Debt Solutions
    Br3ndw 12th June 2025
  • 5/5

    Great service for managing and paying off my debts

    Great service for managing and paying off my debts

  • 5/5

    Absolutely impartial non judgemental support , almos...

    Absolutely impartial non judgemental support , almost seemed to good to be true but have been a life changer. recommended by a colleague and I... Absolutely impartial non judgemental support , almost seemed to good to be true but have been a life changer. recommended by a colleague and I cannot rate them high enough . All of the team I have had dealings with over the last 4 years have been compassionate and knowledgeable . I truly do not know where I would be without them . They have been realistic and actually thought about me as a person , I seriously can't say higher of them . Read more Read less

    {"display":"Debs","full_name":"Debs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Solutions
    Debs 12th June 2025
  • 5/5

    The team at payplan are very caring and are very hel...

    The team at payplan are very caring and are very helpful when times are truth

    {"display":"callum wood","full_name":"callum wood","avatar":{"url":"\/assets\/uploads\/avatars\/users\/535453.png"}}'s avatar
    Debt Solutions
    callum wood 2nd September 2024
  • 5/5

    PayPlan literally saved my life.

    PayPlan literally saved my life. Previously I was finding that I was being charged a substantial amount to manage my debt but PayPlan pulled me... PayPlan literally saved my life. Previously I was finding that I was being charged a substantial amount to manage my debt but PayPlan pulled me out of a really rough patch, they were simple, understanding and just made the whole process easy. With 3 children and 2 jobs - I was getting nowhere until PayPlan showed me a way out. Read more Read less

    {"display":"H Jay","full_name":"H Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Solutions
    H Jay 11th August 2024
  • 5/5

    Life improvement

    I feel that payplan took care of all of my stress and financial worries by making everything affordable and manageable. This helped with my mental... I feel that payplan took care of all of my stress and financial worries by making everything affordable and manageable. This helped with my mental health massively. They are a godsend to me. Read more Read less

    {"display":"James S","full_name":"James S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Solutions
    James S 1st August 2024
  • 5/5

    When I rang I was in a very dark place with my debt...

    When I rang I was in a very dark place with my debt and after one call I have felt more in control with my debt. Excellent service thank you.

    {"display":"Sarah W","full_name":"Sarah W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Debt Solutions
    Sarah W 27th July 2024
  • 5/5

    very helpful and good customer service

    very helpful and good customer service

  • 5/5

    The people who have been dealing with me have been b...

    The people who have been dealing with me have been brilliant and very patient and understanding highly recommended

    {"display":"Ant","full_name":"Ant","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1047096.png"}}'s avatar
    Debt Solutions
    Ant 23rd July 2024

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