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PayPlan: Debt solutions reviews

4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
4%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell

About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

We were given our lives back

5
Feeling utter devistation being scared to pick the phone up or open the mail. Payplan gave us our lives back and helped us through a terrible time nd continue to do so. Thank you for everything. Reviewed on: 8th June 2022

Amazing service

5
Payplan helped me out massively when I was struggling, the lady I spoke to on the phone was very friendly and understanding, would highly recommend Reviewed on: 8th June 2022

Playplan is the way out.

5
After a series of bad luck in the 90s, having a major Stroke, navigating the benefit system, in and out of work, while recovering, I could either eat or pay fuel to get to work. My doctor made the decision to medically retire me, but was in terrible debt. Payplan took over, and even though it's taken a few years, i am proud to say i will have paid every penny back, without the support of Payplan I dont know what I would of done. Another plus is they are there if you need advice, but once everything is sorted they dont pester. A big Thank You from me!!! Reviewed on: 8th June 2022

Fantastic

5
Have been really helpful and never judgemental fantastic service Reviewed on: 8th June 2022

Easy to sort for peace of mind

4
I have had my plan with payplan for a number of years now and everything from the initial consultation to the yearly reviews have been so easy to sort out. When I have needed to call, the staff have been very friendly and helpful Reviewed on: 8th June 2022

supportive and efficient

5
from my first problems with debt about ten years ago, until just this month, the pay plan staff have been so helpful and supportive. they have helped take the worry and hassle of dealing with collection agents of my shoulders in a constant and efficient way. Reviewed on: 8th June 2022

Liberating!

5
Put off calling for over two years! When I did I never regretted a single moment. I was actually able to sleep after the intake call knowing it was all in hand. I would reach out to anyone in financial difficulty. The service is bespoke and a one size fits all approach certainly doesn’t apply! Reviewed on: 8th June 2022

Debt

5
Payplan threw me a lifeline. I started hiding letters in obscure places, dredded the “brown envelopes”. Covid happened and my situation felt worse, the only thing I could be sure of is that no bailiffs would be hammering on my door any time soon, but I knew eventually this would come to an end. My anxiety levels where higher than Big Ben. I had the number for Payplan, every night before bed, I was going to make that call tomorrow so on and so on. I had a clear mind one day and dialled their number, filled with dread and embarrassment. How good to hear a friendly voice, no one judging me, kind and understanding while I let out what I thought was “my shame”. Relief at last when accepted, one payment every month. My life back on track! Reviewed on: 8th June 2022

Great help, weight lifted from my shoulders.

5
Excellent experience from the start, easy to get started, huge help to pay back my debts and takes the worry away from me. No issues so far, 2 years in! Reviewed on: 8th June 2022

Excellent

5
Payplan are always so helpful and non-judgmental Reviewed on: 8th June 2022

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