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PayPlan: Debt solutions reviews

4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
4%
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0%
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell

About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

I can now sleep at night!

5
In 2019 I was so stressed out and worried about how I couldn’t pay my monthly bills. I finally decided to contact Pay Plan after speaking to another debt managing company who I knew were not given me the correct solution that applied to me. The reason being they were trying to get me on to a IVA which I knew I was not eligible for and they wanted to charge me a monthly fee. When I spoke to Pay Plan their customer services advisor put my mind at ease immediately. He went through all of my details and correctly advised that I was eligible for a debt management plan, which was set up for me immediately with no added fees. That night was the first nights decent sleep I had for months. So thank you Pay Plan and all your staff that I have had contact with are so understanding of how people must be feeling at a desperate time. I have told many people about my debt management plan and I’m no longer ashamed of myself anymore knowing I’m managing to keep up with my monthly payment and the annual review is so easy to understand and fill in myself. Margaret Baker Reviewed on: 12th August 2021

Caring and Helpful

5
I have been with Payplan for many years and they have always been very helpful and understanding and have been there for all my needs. Reviewed on: 12th August 2021

Peace of mind

5
Always helpful, always available, always friendly, the focus is on giving you self worth whilst enabling you to continue to live and affordably pay back your debts, Reviewed on: 12th August 2021

Helpful

4
They have been very helpful due to Coronavirus and myself having to go on reducing my payment a lot because of my financial situation Reviewed on: 12th August 2021

Honest and helpful

5
They are by far the easiest company to help get yourself debt free. They have multiple ways to communicate with you making it super easy to arrange your plan. If you can't take calls you can use live chat, email, text message etc. Would highly recommend anyone to use them Reviewed on: 12th August 2021

Easy and understanding!

5
Getting a debt solution was quick and very stress free- always treated very kindly too Reviewed on: 12th August 2021

very friendly, helpful and professional

5
It is a daunting experience having to sort out financial situations but Payplan has been remarkably helpful and friendly, putting me at ease to help my problems. I would highly recommend them. Reviewed on: 12th August 2021

What great service

5
Fantastic stress free help...superb Reviewed on: 12th August 2021

Very helpful and understanding

5
During a difficult time in lockdown PayPlan were very helpful and reassured me of my finances. Highly recommended this company the app is practical and useful too. Reviewed on: 12th August 2021

They quite literally saved my life

5
I contacted PayPlan a few weeks after a serious suicide attempt and the reassuring, non-judgemental voice at the other end of the phone was exactly what I needed. I had gotten into a financial mess and once PayPlan took me on board, I felt hopeful for the first time in months (if not years). If it weren't for them, I might not be here still. Using their services has been very easy and straightforward and I absolutely would recommend them to anyone who feels helpless and hopeless when it comes to managing their financial stresses. It is absolutely worth it, I promise. Reviewed on: 12th August 2021

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