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PayPlan: Debt solutions reviews

4.94
Based on 22,303 reviews, last reviewed 22nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
96%
See only 4 star reviews
4%
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0%
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See only 1 star reviews
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Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026
Paul B's avatar
Paul B

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024
Chris Mitchell's avatar
Chris Mitchell

About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience. Write a review

PayPlan Debt solutions reviews (22303)

Well recommended

5
Since I contacted Payplan regarding my debt solutions, they gave me a peace of mind and stress free. Until I finished paying off my debt. Now I am debt free and a big thank you for payplan for helping me out. Reviewed on: 21st July 2022

Review of services

3
I’m currently in a DMP. This was set up very quickly and has really helped as now I pay one monthly payment instead of 10 and no further interest has been added. I have paid off almost half of my debt now. I feel that the app could be more user friendly and led to me awarding less stars in the review. The app frequently locks me out and when trying to type a message to my debt advisor it does not allow this to be done easily on an iPhone and half of the time you can’t see what you are typing. I work long hours and have a stressful job. Like most I’m struggling with increased costs of living. I felt that more empathy could have been shown when I contacted to say I wasn’t able to make my monthly payment due to this instead of telling me I’ve broken my agreement and need to fill out an income and expenditure form ASAP which is difficult after working 12 hours days. Reviewed on: 21st July 2022

Light at the end of the tunnel :)

5
I started of with Payplan doing a DMP (debt management plan), but was advised I would be better off doing an IVA. They were really helpful in explaining the entire process. I am now half way through my 6 year payment plan. Some months I have struggled and they have always been understanding if I pay a week late or need a payment break (last Christmas). I would recommend Payplan to anybody who has got themselves into a position where they are struggling with their finances. Reviewed on: 21st July 2022

They good team to speak to

5
There are very helpful & understanding Reviewed on: 21st July 2022

Amazing company

5
I’ve struggled with debt due to a ex-partner, payplan help me get my debt organised so I can live my life without such worry Reviewed on: 21st July 2022

The easiest way out of debt

5
Great experience. Helpful staff. Takes. The worry out of being in debt. Reviewed on: 21st July 2022

Peace of mind

5
I can sleep at night again after months of worry. The staff are compassionate & none judgemental which is so important after the self criticism you go through for getting into debt in the first place. They make a horrendous situation so much more bearable. Reviewed on: 21st July 2022

Very good communication

5
Im very glad that there are debt advice and wider wellbeing supporters such as Pay Plan to help those that they are in need such as my self so thank you. Reviewed on: 21st July 2022

Life changers and savers

5
From the day of my application to 3 years down the line payplan have been compassionate, considerate, informative, supportive and understanding. Their services have changed and saved my life from mental, physical and emotional stress. I highly recommend their services. Reviewed on: 21st July 2022

peace of mind

5
Easy to talk to, always friendly and helpful- always there to help and advise. Quick to respond to worriesbir concerns. I have already recommended their services Reviewed on: 21st July 2022

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