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Michael Fotis

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357

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All reviews (59)

Review of the American Express, Credit Card:

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5* service :-)

I needed to change an address and request a replacement card. The phone was picked-up well within 30 sec of me ringing-up, and both requests were done quickly a very friendly American Express agent. Reviewed on: 12th January 2016

Review of the HSBC, Premier bank account:

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Happier

I've stuck with HSBC as they offer a decent service. I particularly like the speed that any telephone banking is dealt with by the premier team. This one might just be me, but my new card (about 3 months old) is already starting to fail to be read by chip n pin machines....will try to take better care of it! Reviewed on: 24th December 2015

Review of the HSBC, Business Banking:

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Good fraud detection call

When trying to make a purchase our card was declined as a fraud flag was triggered. I quickly received a call from HSBC who were helpful in explaining that performing a string of transactions from non-UK sites sometimes triggered a fraud alert on business accounts. Well handled, and resolved within a few minutes. Reviewed on: 30th November 2015

Review of the American Express, Credit Card:

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Good service this eve

Friendly customer service tonight when my card payment wouldn't go through online. Quick to answer call as always - but I guess 10pm on a sunday night may not be peak hours! Reviewed on: 1st November 2015

Review of the HSBC, Premier bank account:

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WOW!

Card payment for AMEX card declined so long call to HSBC. Picked up relatively quickly, but then on hold while they looked into it for 12 min. Surely it's simple enough. I have money in my account and need to pay a bill I've been paying every month for the last 4 years! Apparently it could be a 1 off "a system blip!" Reviewed on: 1st November 2015

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