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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Friendly mortgage enquiry.

I received a friendly and helpful response to an enquiry as to whether myself and my husband could acquire a later life mortgage. Reviewed on: 13th January 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know we were able to help with your enquiry. Response date: 14th January 2022

Review of the Family Building Society, Mortgages:

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Choosing new mortgage product

Received information in response to my questions clearly and concisely. Extremely helpful Reviewed on: 14th December 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're so pleased you found us to be extremely helpful! Response date: 17th December 2021

Review of the Family Building Society, Mortgages:

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The Human contact

Easy to work with, speak with a person, efficient, a good selection of products a pleasant change from pressing numbers and being asked are you a robot? Reviewed on: 29th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know you like our personal approach! Response date: 13th December 2021

Review of the Family Building Society, Mortgages:

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Excellent Service from Family Building Society

I spoke to Richard from the FBS today as I had a number of questions regarding my existing mortgage. My questions were fully answered in a very professional and friendly way. It was clear from the outset that Richard was extremely knowledgeable about the subject and I could not have asked for a better response to the queries I had Reviewed on: 8th November 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's really good to hear you had such a positive experience with us and that Richard was able to help you. Response date: 15th November 2021

Review of the Family Building Society, Mortgages:

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Advice and guidance from Skev Georgiou this morning-Thursdy 4-11-21

After no follow up from Francesca (despite two telephone messages left) and a no call from Matthew (appointment call arranged for 3pm on Tuesday 2-11-21 via Francesca) we called Head Office. My wife and I were very fortunate that our call was answered by Skev who was able to deal with all our questions which we had hoped to deal with on the 2-11-21. Skev is a credit to the Family Building Society-he was very helpful and patient with us-many thanks. Reviewed on: 4th November 2021

Reply from Family Building Society Thank you for your feedback and for taking the time to leave us a review. We'll look into the issues you've raised but we're very pleased that Skev was able to help you. Response date: 15th November 2021

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