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Family Building Society Customer

250

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All reviews (250)

Review of the Family Building Society, Mortgages:

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Mortgage product assessment

We needed to discuss the options coming up as our current mortgage product is about to end and we need to decide what to do next. Extremely helpful person guided us through the options in a way that made perfect sense. Reviewed on: 23rd September 2021

Reply from Family Building Society Thanks for taking the time to leave a review. It's great to hear we were able to help! Response date: 4th October 2021

Review of the Family Building Society, Mortgages:

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Initial mortgage discussion

I spoke at length to Brenda Williams about porting our existing mortgage and some additional borrowing. She was very helpful and now I feel certain that we can proceed to the next stage in the near future. Reviewed on: 10th September 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. It's great to know Brenda was able to assist you and we hope we can continue to help with porting your mortgage. Response date: 4th October 2021

Review of the Family Building Society, Mortgages:

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Later Life Mortgage

Richard of the new business team couldn’t have been more helpful. He took me through the whole process clearly and in detail. As an existing customer he confirmed to me what a good company this is Reviewed on: 9th September 2021

Reply from Family Building Society Thanks for taking the time to leave us a review. It's really good to know you had such a great experience with us. Response date: 10th September 2021

Review of the Family Building Society, Mortgages:

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Later Life Mortgage

Richard from the mortgage team couldn’t have been more helpful. He took me through the whole process very clearly and as an existing client he confirmed to me what an excellent organisation this is Reviewed on: 9th September 2021

Reply from Family Building Society Thank for taking the time to lave a review. We're really glad Richard was able to help you! Response date: 10th September 2021

Review of the Family Building Society, Mortgages:

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Further mortgage enquiry 27.8.21

Spoke with Linda Franklin. Previously spoke with Tom and Aaroumina. All extremely helpful indeed. Linda yesterday was fantastic. Really caring and understanding. A perfect representative for the company. Reviewed on: 28th August 2021

Reply from Family Building Society Thank you for taking the time to leave us a review. We're really pleased Linda, Tom and Arounima were able to help you! Response date: 31st August 2021

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