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Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service

It is a pleasure to deal with a company that really cares about their customers. Rebecca was so helpful in assisting us to set up our charity accounts. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide this lovely feedback about the service you received from Rebecca at our branch in Coalville. We’re delighted to hear you decided to open a charity account with the Society. We will happily pass on your comments to the team. Response date: 4th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Interesting interest.

Called into the Coalville branch to redesign my savings plan. After completing a previous plan I received some quality service from the Staff about a new plan. They helped me to go thru' the application form after choosing a reasonable interest bearing savings plan. I found HRBS an efficient company with High street branches for customers to seek advise an decide, in the comfort of their office, which plan to go for. A very friendly, efficient Building Society. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback about the service you received from our team at Coalville. It's great to hear you had a really good experience with them, and rest assured we will pass on your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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savings

Easy to use online, friendly helpful staff when I needed to ask a question. Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for your positive feedback - it's great to hear. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Setting up my savings bond

Customer service were excellent. Account simple and quick to open even though manual. Application form easy to download . Reviewed on: 29th November 2023

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on your feedback, it's great to hear you received some great customer service from our team. We're always looking at ways to improve our application process where we can - watch this space! Response date: 30th November 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Efficient application process

Unfortunately I was required to provide further documentation as part of the checks to open an account which I had done via postal application. That said, I found the telephone contact made to sort this out to be polite and efficient. It was reassuring to receive regular contact via phone about the progress of my successful application. Reviewed on: 28th November 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to share your feedback with us. It's great to hear you had a good experience with our staff over the phone and we will look into the point you raised around documentation you had to provide. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th November 2023

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