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H&R Member Feedback

1333

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Very good service

Super people to deal with. Easy to understand our needs. Reviewed on: 26th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 27th May 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service

Their customer service is first class. They responded the same day to my on line query and are available to speak to whenever I find it necessary. The staff are friendly, efficient, professional and I feel valued as a customer. Reviewed on: 23rd May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 24th May 2022

Review of the Hinckley & Rugby Building Society, Mortgages:

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Mr Matthew Gauntlett

Everything went well, and it was made clear exactly what was needed to complete the mortgage. Reviewed on: 21st May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd May 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Pleasant in-branch experience

We called in at the Coalville branch to open a savings account for my very elderly mother. We did not have an appointment but the manager agreed to see us immediately and was very patient and understanding in explaining everything to my 97 year mother who is not up to date with modern technology. A very positive experience for both of us! Reviewed on: 19th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd May 2022

Review of the Hinckley & Rugby Building Society, Mortgages:

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Review of H&R

Only want to take this opportunity to thank Sylwia.. my oh my she is a CREDIT to your team. So so friendly, efficient, personable & explains everything so well. Absolutely fabulous service from her - I’ve only dealt briefly with another two members - a very lovely guy I don’t recall his name. & Kimberley.. I didn’t find her all too helpful with the whole saga of sending my partners boss a employee report, or easy to contact.. poor communication skills there but I always contacted Sylwia who directed me to the right person. I’m not complaining of anyone I just like to point out those members of staff that communicate well and do a great job really make a difference in the whole experience and how we then go on to recommend. Reviewed on: 18th May 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 19th May 2022

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