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1333

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent customer service

The staff are so friendly and always go the extra mile with information and service when assisting you with new or existing products. It’s a pleasure to visit in branch Reviewed on: 3rd January 2022

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience Response date: 4th January 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Always a good experience

I always feel at ease in the branch. Staff are very pleasant and helpful. Very efficient service on my last visit. Reviewed on: 2nd January 2022

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 4th January 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Bond renewal

Lovely to receive a courtesy call confirming receipt of our instructions, and our passbooks arrived safely today. Thank you for great service. Reviewed on: 31st December 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 4th January 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Very helpful staff

I encountered a few slight administration problems when opening two new savings accounts (opened accounts as POA) The staff were extremely helpful they kept me updated and tried hard to sort things out as quickly as possible. Reviewed on: 30th December 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 4th January 2022

Review of the Hinckley & Rugby Building Society, Savings:

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Helpful and efficient service

I visited the branch to open a new savings account. There were three staff in the branch so I was able to be seen quickly and everything was dealt with for me at the counter. The terms of the account were explained as well as the process for how the account is opened and when I should expect to receive my passbook, so I was very pleased I was able to get everything done I wanted to. Reviewed on: 30th December 2021

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