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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Friendly, knowledgeable, helpful staff

Friendly, knowledgeable staff, easy to open account. Reviewed on: 11th October 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 12th October 2021

Review of the Hinckley & Rugby Building Society, Savings:

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brillant

So nice to deal face to face .Very helpful. Wonderful not to be hanging on the phone for ages Reviewed on: 6th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 6th October 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Good product but painfully slow application process

The product offered is a good one but getting through the application process too so Kong and was overly detailed and frustrating at times. Reviewed on: 5th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We’re sorry to hear about your experience and will pass your comments on to the team. Please rest assured we are always striving to provide a high level of service so your comments will be helpful to improve the level of service we provide. Response date: 6th October 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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First class experience

Thank you for making this re-mortgage an easy and straightforward experience. Helpful from start to finish. Reviewed on: 5th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful review. Our mortgage team are always on hand to offer assistance and will be thrilled to hear that you had such a positive experience. Response date: 6th October 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Incompetent

Slow, uncommunicative, incompetent. Worst mortgage experience I have ever had quite simply. What should have been a straightforward mortgage took many months, a JBSP mortgage was simpler. Reviewed on: 4th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 11th October 2021

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