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1333

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Power of attorney registration

Not an everyday occurence for the counter staff I'm sure but it was carried out swiftly and efficiently. Must faster than I thought it was going to take. Impressed by how the account holders security came first at all times as well as the cheerful and competant performance of the staff. Reviewed on: 4th October 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 6th October 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Excellent service, H&R should be a household name

I have been really impressed on the mortgage we have just secured. We have bought an unusual house that mainstream lenders would not touch. However H&R were pragmatic all the way through and kept us informed of progress. My only bone of contention was an issue related to the survey which was out of H&Rs hands. They took ownership for fixing the issue and we got the result we wanted. I would recommend to all. Reviewed on: 3rd October 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 4th October 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Appalling focus, sense of urgency and concern about customer experience.

A continuing battle to progress the application. Reviewed on: 2nd October 2021

Reply from Hinckley & Rugby Building Society We are very sorry that you were unhappy with the service provided. We will be in touch with you shortly and hope that we will be able to provide more context around the processing of your application, and answer any questions you may have. Response date: 4th October 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Highly likely.

Excellent friendly personal service, much better than doing all business on line. Fast service as well and product knowledge. Reviewed on: 1st October 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Quick and easy.

Couldn't have been quicker or easier. Excellent communication and pesonl attention. I've been trying since 6/9 to open a bank account with a leading bank. Today is 29/09, still no account. what a relief it was to find Hinckley and Rugby where there is excellent customer service. Thanks. Reviewed on: 29th September 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 30th September 2021

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