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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Mr Bain

Very helpful staff, by post, online and by phone Reviewed on: 27th September 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 28th September 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Always helpful

I chose to set up a savings for my baby son as I myself had a savings here while I was growing up. The team have always been helpful and it was lovely that the lady who served me was a lady I remember serving me when I was a lot younger (can’t remember her name!!) always smiling! Reviewed on: 21st September 2021

Reply from Hinckley & Rugby Building Society Congratulations on the birth of your son! Thank you for your lovely feedback. We’re so happy that you're pleased with the service you've received in branch over the years. Our staff members always strive to be as helpful as possible and will be delighted to hear that you've had such a positive experience. Response date: 22nd September 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Worst experience ever

I applied for a mortgage with H&R I was told I could get a mortgage and everything was ok with affordablility. I paid for a survey and the administration fees to be later told I had to pay of every loan I had even my mobile loan £17 P/M and they decided I was not eligible for original 180k loan and only 150k. Bearing in mind I earn 51k P/Y and have no large debts. I ended up going with a 60% LTV product and they tried to get me to sign up at 1.9% bearing in mind it says on there website the product they offer for 60% LTV is 1.25% they then tried to blame my mortgage broker who was totally shocked that they did this. I have complained to H&R I am awaiting there results before I take the matter further with the relevant complaint ombudsman. All of this took around 8 weeks I think I will go back to nationwide next time where I can borrow more with far less hassle Reviewed on: 21st September 2021

Reply from Hinckley & Rugby Building Society We’re very sorry that you have had cause for complaint and will send you our response as soon as possible. Response date: 22nd September 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Opening new Savings Account

Straightforward procedure and helpful and friendly staff Reviewed on: 17th September 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 20th September 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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So many checks its ridiculous

Had this not been a remortgage and the funds needed for another deposit then I would have walked away from them. Soooooo many checks a criminal would have more chance of securing a job with MI5 than anyone getting a mortgage with them! Reviewed on: 17th September 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re really sorry that your experience was not more positive. We’d love to investigate the circumstances behind the issues and provide you with a personalised response – if you’re happy for us to do so, please email [email protected] with your details so that we can identify you. Response date: 20th September 2021

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