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1333

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Very helpful service at Lutterworth branch

Allowed my mother who has mobility problems to sit whilst completing application form. Talk through process and made it simple. Reviewed on: 13th September 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 14th September 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Customer Service

The customer service I received was excellent, clear and very nice manner it made my visit very easy. Reviewed on: 13th September 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Personal Service

Definitely feels like old-fashioned service which is lovely on one hand but can be a bit cumbersome in others. I would like to be able to ask my mortgage adviser to act on my behalf instead of having to deal with it myself. Reviewed on: 7th September 2021

Reply from Hinckley & Rugby Building Society Thank you for your positive and constructive feedback. We continuously review the value we offer to our borrowers through our product switching processes and will take the points you raise into account. Response date: 14th September 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent personal interaction by young assistant.

This transaction was professionally handled by a young pleasant assistant, who handled the whole transaction speedily and efficiently . Reviewed on: 5th September 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Opening new account

Very professional advice on which account I should open Reviewed on: 3rd September 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 7th September 2021

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