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H&R Member Feedback

1333

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Accessible, responsive

I was able to speak directly to a branch member of staff by phone. My questions were answered and I was given an appointment promptly. Friendly and professional staff Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 11th August 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Personal service

Although the account I opened was by post, the process was very easy and I even received a courtesy phone call to confirm that the account had been opened. Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 11th August 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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If you need a different mortgage these are you guys.

Our mortgage was not standard but we got there in the end. Reviewed on: 10th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 11th August 2021

Review of the Hinckley & Rugby Building Society, Savings:

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friendly, efficient, helpfiul.

opened two savings bonds, My wife and I have used H&R for many years, always happy with the service. Glad to see it is still a building society. Reviewed on: 5th August 2021

Reply from Hinckley & Rugby Building Society Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with us and look forward to assisting you again. Response date: 6th August 2021

Review of the Hinckley & Rugby Building Society, Savings:

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visit to branch

pleasant, helpful, member of staff very good customer service Reviewed on: 3rd August 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 4th August 2021

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