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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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excellent customer service

We have had savings with this branch for many years and visited last week to renew one of our bonds . The customer service was excellent as always and would recommend it to anyone. Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback. We will pass your message onto the team, who will be thrilled to know you had such a positive experience with us. Response date: 18th May 2021

Review of the Hinckley & Rugby Building Society, Savings:

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A very helpful, friendly building society

We really enjoy using the H&R Building Society particularly the one in Lutterworth. The staff are always friendly and helpful and not pushy at all. We have several savings accounts with them and find them a useful way to save. Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 18th May 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Efficient postal transaction

Straight forward, efficient and effective opening a new bond by post Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. The efficiency of our service is a key priority for us and we’re delighted that you were happy with the service you received. Response date: 18th May 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Very quick and efficient process

All staff have been very helpful and willing to assist with any queries Reviewed on: 17th May 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Nicole and others were professional and efficient

The product is expensive but the staff behaved professionally and efficiently. I had a very unprofessional and inefficient broker and had I not left it too late to look around I would have bought a more competitive mortgage. My financial details clearly showed that the mortgage was affordable but I think that Hinckley&Rugby exploited my age in charging such a comparatively high rate of interest. Was it really necessary to charge me an extra £50 admin fee for reverting to a previous offer? Reviewed on: 17th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback - we’re pleased that our staff provided a professional and efficient service. Thanks also for allowing us to explain a little more about how we price our products, when we contacted you last week. We hope that you will remain a member of the Society for a long time. Response date: 24th May 2021

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