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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Rugby branch staff are delightful to deal with. So helpful and friendly.

Opening 2 power of attorney savings accounts for elderly relatives is complex. The branch staff made the process as easy as possible. Reviewed on: 12th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience Response date: 12th May 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent service

From the moment I walked into the branch I felt welcome and valued. The member of staff was confident, spoke clearly, made good eye contact, had a smile and appeared to know the product and procedures well so was able to open an account for me efficiently. A spark of humour too. No hesitation in recommending two lovely ladies in Lutterworth Reviewed on: 11th May 2021

Review of the Hinckley & Rugby Building Society, Savings:

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No problems

Having previously visited the Coalville branch I have found the staff polite and helpful. This time I made a postal application which was dealt with efficiently, including a 'phone call to say that my application had been received. Reviewed on: 11th May 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Investing in a 2 yr bond

Very timely, helpful and polite, which is pretty rare these days. Reviewed on: 9th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 10th May 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Unusual financial circumstances

Given my quite complicated financial circumstances I was relieved to have my mortgage application approved in good time. Once Hinckley & Rugby had all the relevant information, the survey and decision were made quickly and efficiently. Reviewed on: 7th May 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Our mortgage team are constantly striving to ensure they provide the highest level of service to our customers and will be delighted to know how happy you are with the service you received. Response date: 10th May 2021

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