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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Bond renewal process

Excellent; rapid response from my postal application for a two year bond. Easier and quicker than a personal visit to the branch (an existing investor) Reviewed on: 12th April 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 12th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Very easy to open a account for my grandson

Staff were so friendly and very helpful and explained everything about the account Reviewed on: 9th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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A friendly and efficient Building Society.

Very good next day customer service , could not have wished for more. Postal account opened within a day of posting the application and confirmation of funds received by phone, very much appreciated . Reviewed on: 8th April 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Complicated and lengthy

Not clear at the beginning everything that is needed so created delays, solicitor sends information but not always acknowledged or misplaced/ ignored. Reviewed on: 3rd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback and for allowing us to discuss your comments with you in more detail. As discussed, we are following up some of your specific points and will be in contact again. Your feedback is really valuable to us and allows us to continue refining our service. Response date: 15th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Making it easy

I needed to open an account and even with the Covid restrictions you made it straightforward. I booked a time slot and completed the forms prior to my visit plus relevant id. The staff very friendly, courteous and efficient. Very impressed, thank you. Reviewed on: 1st April 2021

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