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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Carol Davies was so helpful and knowledgable and the turnaround service is truly wonderful

Hinckley and Rugby are excellent (especially Carol Davies) Reviewed on: 15th April 2021

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Website not clear

opened account via online. The website was not 100% clear on what was needed. For example as an existing customer what ID you required was not detailed on the website. Phone contact with staff member was friendly and clear Reviewed on: 14th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your feedback, we are pleased that the member of staff was able to help and we are currently looking to update the ID information on the website to make it easier in the future. Response date: 15th April 2021

Review of the Hinckley & Rugby Building Society, Mortgages:

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Slow process - got there in the end!

The whole process was slow and time consuming probably due to Covid and the amount of information requested and the level of detail required. Got there in the end though, so thank you HRBS! Reviewed on: 14th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Very good service

Pleasant, efficient and easy service, a new savings bond set up very easily, thank you. Reviewed on: 12th April 2021

Review of the Hinckley & Rugby Building Society, Savings:

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Easy to open an account

Went to the branch today to open a savings account. Friendly staff, explained how the account worked. Very simple and easy to open the account Reviewed on: 12th April 2021

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