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H&R Member Feedback

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All reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

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Friendly staff

I was very pleased with the service I received when I opened a savings account for my grandson, happy with the product! Lucy was very helpful and knew the different products available. One thing which would be more helpful would be to be able to use a debit card to deposit funds in Reviewed on: 15th December 2020

Reply from Hinckley & Rugby Building Society Thank you so much for this wonderful feedback which we have shared with the teams in our branches and head office. We are delighted to hear that you are so happy with the service you have received. Response date: 16th December 2020

Review of the Hinckley & Rugby Building Society, Savings:

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Just how a financial institution should be

Great communications, friendly personal experience, structured and precise information. Reminds me how Building Societies used to be, keep it up. Reviewed on: 15th December 2020

Review of the Hinckley & Rugby Building Society, Savings:

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New Customer

I needed advice on setting up a postal savings account. I spoke on the telephone and found the assistant clear, helpful and reassuring. So far all has gone to plan with an acknowledgment e mail. Reviewed on: 15th December 2020

Review of the Hinckley & Rugby Building Society, Savings:

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Highly satisfied in the professional manner which my account was opened

From my initial contact I have continually been updated by 'H&R Customer Services' at every stage of opening my account. Reviewed on: 11th December 2020

Review of the Hinckley & Rugby Building Society, Savings:

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The counter service was excellent, but it was the Office Manager who served me

This was my first visit to a branch text book service, good interchange, he asked me had I received recent letter about notice and he briefly and simply explained it. I asked him why I had not received a statement (even an annual one) in 2years) That is why he is the Office Manager! Reviewed on: 10th December 2020

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