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Review of the Hinckley & Rugby Building Society, Savings:

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Simple to understand and operate. Efficiently set up with no delays

Hrbs kept in touch all the way through setting up the account and explained things well by email. Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for providing your feedback on the service you received, we’re very happy to hear you decided to save with the Society and that you found our everything simple and efficient. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 5th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Savings made easy

With no smart 'phone, and unwilling to use on-line banking, it is refreshing to find a company that still uses 'old fashioned' post and telephone for accounts, when access to a branch is inpracticle. Not only was the entire process very simple but the response time from Hinckley & Rugby was an impressive two days from application to pass book. Well done, and thank you! Reviewed on: 4th December 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments regarding the service you received. We are working hard to ensure that all of our members can deal with us in the manner they are comfortable with, which includes the more traditional methods you note. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Excellent Customer Service

I didn’t have to wait long in the branch to be seen. And the member of staff at the desk was knowledgeable, helpful and friendly - I couldn’t ask for more. With so much terrible/non existent customer service virtually everywhere, it was a refreshing change. Thank you. Reviewed on: 2nd December 2023

Reply from Hinckley & Rugby Building Society It’s fantastic to hear you were dealt with promptly and that you enjoyed the personal service you received, we too believe it’s important this is maintained. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Efficient friendly service

I opened a fix term saver. Even though there is no App with this product every step was simple & efficient and my account was opened in a couple of days. I felt comfortable with the level of security too. The staff at H&R B.S. were so lovely and friendly and happy to answer all of my questions. Reviewed on: 1st December 2023

Reply from Hinckley & Rugby Building Society Thank you for your comments about the service you’ve received from the Society. It’s good to hear you felt confident in our security measures and that your request was dealt with promptly. Please be assured we are looking to provide more online services for our savers in the near future, so we are able to cater more fully to all of our valued members. We will, of course, be sharing news of new facilities as soon as they are ready to be launched. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

Review of the Hinckley & Rugby Building Society, Savings:

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Lovely, friendly service

The staff were friendly and very helpful. The experience of opening an account was very different to a large bank and we appreciated the high quality service we received. Reviewed on: 30th November 2023

Reply from Hinckley & Rugby Building Society It’s heartening to hear that the personal service we offer is valued, thank you for taking the time to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th December 2023

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