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All reviews (1036)

Review of the Bath Building Society, Savings:

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Excellent all round service

Always get through to a helpful person, who are always polite and friendly Reviewed on: 23rd March 2021

Reply from Bath Building Society Thank you for the fantastic feedback, Louise Operations manager. Response date: 23rd March 2021

Review of the Bath Building Society, Savings:

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Old fashioned personal service

I'm used to being passed from pillar to post when reaching out to bank customer services, so dealing with Bath was a breath of fresh air. Corinne replied promptly & accurately when I chased up my Junior ISA transfer request. I really appreciate the service & I'll be reluctant to transfer out of Bath now. (Also appreciate the old-school savings passbook :)) Reviewed on: 21st March 2021

Reply from Bath Building Society Thank you for the great feedback, I will pass on the feedback to Corinne. Response date: 22nd March 2021

Review of the Bath Building Society, Savings:

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Reasonable interest rate on the regular saver but bad customer experience

Reasonable interest rate on the regular saver but 2 issues on opening. 1. Bath put insufficient postage on the opening letter and I had to pay £1.50 to retrieve it from the Post Office - Bath weren't particularly interested when I informed them. 2. I received the documents from the PO (+ duplicates from Bath) but the suppled user ID and 8 character activation code would not work as the request to text the 6 digit code resulted in a misaligned screen (PC) or technical error message (Ipad). I rang Bath to discuss this but the operator was unable to fix it and passed it on to a more technical person who eventually fixed it but was rude and disrespectful and seemed intent on blaming me or my computer for the problem.' Reviewed on: 20th March 2021

Reply from Bath Building Society I am sorry to hear about your poor experience. It would be helpful if you would contact me directly so that I can investigate this further for you. Colin McDougall, Head of Marketing and Savings ([email protected]) Response date: 22nd March 2021

Review of the Bath Building Society, Savings:

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Highly endorse

My experience with Bath Building Society was brilliant. I had regular communication with my advisor and feedback when needed. I would recommend to all Reviewed on: 16th March 2021

Reply from Bath Building Society Many thanks for the wonderful feedback. Holly, Customer Service Team Response date: 17th March 2021

Review of the Bath Building Society, Savings:

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Live chat very easy to use

I had a query, used Live Chat - Jane answered very quickly and sorted my query. Reviewed on: 16th March 2021

Reply from Bath Building Society I'm very pleased Jane was able to help. I will pass on your kind feedback. Holly, Customer Service Team Response date: 17th March 2021

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