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BBS Member

1036

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Review of the Bath Building Society, Savings:

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Prompt, clear online help

Prompt, clear responses to my online ‘chat’ Reviewed on: 10th March 2021

Reply from Bath Building Society Thanks for the 5* feedback, we appreciate it! Holly, Customer Service Team Response date: 17th March 2021

Review of the Bath Building Society, Savings:

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Prompt

I like the fact if I email in a request, I have the confidence that it will dealt with. Reviewed on: 8th March 2021

Reply from Bath Building Society This is so wonderful to hear, Thanks! Holly, Customer Service Team Response date: 10th March 2021

Review of the Bath Building Society, Savings:

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BIBs transfer to allocated bank

Friendly, helpful staff. Would like to see more online options to pay in/out of accounts Reviewed on: 6th March 2021

Reply from Bath Building Society Thanks so much for the 5* feedback, we appreciate it! Holly, Customer Service Team Response date: 10th March 2021

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Very helpful online messaging service

Everything I needed to know thank you Reviewed on: 5th March 2021

Reply from Bath Building Society Good Afternoon, Thank you for sending in your response. Caroline, Customer Support Department. Response date: 5th March 2021

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Questions on passbook content

I was checking an ISA transfer in to Bath BS and had questions on items in the passbook. Louisa kindly responded with chat on line and rapidly answered my questions. Reviewed on: 5th March 2021

Reply from Bath Building Society Good Afternoon, So pleased Louisa was able to help you on Chat, Thank you for taking the time to respond, Caroline, Customer Support Department. Response date: 5th March 2021

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