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All reviews (1036)

Review of the Bath Building Society, Savings:

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Information request

I have been seeking information about setting up a trust fund, I had a live chat with an advisor who was very helpful and emailed me the details straight away Reviewed on: 1st August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Review of the Bath Building Society, Savings:

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Unable to see what I type

Communicating was weird. I could not see what I was typing, and could only see what I had typed by “lifting” the keyboard after pressing return. Amazingly I didn’t make any typos, which says more for my typing skills than the user friendliness of the chat app. Reviewed on: 1st August 2023

Reply from Bath Building Society Thank you for your feedback. Please let us know if you are still experiencing difficulties when using the online chat and we will be happy to assist you. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Review of the Bath Building Society, Savings:

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Very easy to make a transfer

Staff very efficient and helpful Reviewed on: 27th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Review of the Bath Building Society, Savings:

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Excellent Service

Very efficient in dealing with my request and keeping me updated. Reviewed on: 25th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Review of the Bath Building Society, Savings:

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Exceptional personal service, but...

The customer service offered by BBS is exceptionally good, I had to contact them about a number of different issues and each time received quick, competent and personal service. Until recently their children's ISA had the best rate in the country. However, the interest rates offered are now quite a bit lower than the leading market rates, the children's ISA is still okay, the other savings products are much too low. (I would have moved on months ago had it not been for the good service) Reviewed on: 21st July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

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