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All reviews (1036)

Review of the Bath Building Society, Savings:

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Could not be better!

Support officer was very helpful and able to help in all respects. It would be better if when 'chatting', the system did not automatically transmit the message after detecting the RETURN key being hit. It forces the customer into sending multiple transmissions or alternatively sending a message without being able to start a new paragraph. Reviewed on: 23rd December 2020

Reply from Bath Building Society Good to hear. Thank you! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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always happy to help, very easy to deal with

I really appreciate how easy it is to work with emails and phone calls. I just wish you had a business current account and I would join in a flash. You are by far the easiest building society to deal with Reviewed on: 22nd December 2020

Reply from Bath Building Society Thank you for your feedback. Our aim is to remain focussed solely on Savings and Mortgages for the foreseeable future. Sorry! Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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Courteous, prompt, friendly and always helpful.

It's very helpful to be able to manage withdrawing from my account by email. Reviewed on: 21st December 2020

Reply from Bath Building Society Really glad we can help you to transact via email. Thanks! Holly, Customer Service Team Response date: 12th January 2021

Review of the Bath Building Society, Savings:

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Very efficient service

I got an immediate answer to my queries after going through security. Very good (as long as the promised paperwork does arrive). Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. Hopefully you now have your paperwork! If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

Review of the Bath Building Society, Savings:

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Very fast, efficient, work on email.

I enjoy working with them. I have a direct line to my manager here, and can deal with any issues quickly. Working with smaller banks is like going back in time, and is so much easier! Reviewed on: 18th December 2020

Reply from Bath Building Society Thank you for your feedback. We will always try and offer good old fashioned customer service however our members choose to contact us. We will however continue to develop a few more bells and whistles for those new members who like to use our digital channels as well. Hopefully we will get the balance right. If not, please let us know. Colin McDougall, Head of Marketing and Savings. Response date: 30th December 2020

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